IT Help Desk Level 1/Level2

Posted 11 Hours Ago
Chicago, IL
Entry level
Information Technology • Professional Services • Consulting
The Role
The IT Help Desk Level 1/2 role involves providing support for PC troubleshooting, networking issues, and managing technical tickets with minimal supervision. The ideal candidate should demonstrate strong communication skills and a basic understanding of various operating systems and networks.
Summary Generated by Built In

Organization

Through clinical services, education, and research, Our client is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening and healing children and adolescents, couples, families, and individuals. When you join this organization, you are joining a team of over 230 collaborators comprised of clinicians, educators, researchers, therapists-in-training, partners, and administrators across four service sites. Our client is a strong, independent organization focused on advancing the world of behavioral health.

 

 

 

Our client is looking for a full-time level 1, level 2 help desk support person with the following qualifications:

 

  •  College Degree or technical degree (computer science-oriented a plus)
  •  Solid communication skills
  •  Punctual
  •  Knowledge and expereince with PC trouble shooting
  •  Knowledge and experience with PC networking
  •  Knowledge and expreince with basic wireless networking
  • Basic understanding Windows 10 OS
  •  Basic understanding Mac 10.14 Mohave OS
  •  Basic understanding Chrome OS
  •  Basic understanding of Windows Active directory
  •  Experience with opening and finishing technical tickets with little supervision

 

If you are good with both IT and with people, a good communicator, and highly reliable, we want to take a look at your resume!

Top Skills

Chrome
macOS
Windows
The Company
Chicago, IL
29 Employees
On-site Workplace
Year Founded: 2004

What We Do

Black Diamond Solutions is a security focused technology services firm. Founded in 2004, BDS is based in Chicago with clients all across the US. We offer fully outsourced network security services designed to protect your company from the financial, operational, and reputational consequences of cyber crime and ransomware.

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