Top Operations Jobs in Baltimore, MD

Leads a team of 13–15 Fraud Associates responsible for protecting cardholders from fraudulent activity. Oversees coaching, performance management, scheduling, escalations, staffing, and career development. Uses operational data and dashboards to improve accuracy and efficiency, handles complex fraud cases, translates policy updates into team guidance, and helps build scalable fraud operations processes and culture.

Manage part-time remote people and finance operations, including payroll, employee onboarding and offboarding, expenses, reimbursements, vendor payments, equity records, tax coordination, and financial record accuracy. The role works with accountants, tax advisers, employees, and service providers while maintaining confidential records and ensuring administrative tasks are completed accurately and on time.

Serve as primary client contact guiding founders through company dissolution. Document and optimize processes, coordinate with internal teams and external parties, gather client documentation, provide empathetic customer support, and maintain accurate records while using remote tools to deliver scalable shutdown services.

Own and improve the marketing technology ecosystem, including CRM and marketing automation integrations, ABM orchestration, data enrichment, routing, and workflow automation. Build production AI and API-driven workflows for lead scoring and prioritization, maintain data integrity, troubleshoot sync issues, and document system changes. Enable marketers through self-service dashboards, reporting, and training while partnering closely with Sales and RevOps to improve pipeline efficiency.

Three-year rotational leadership program for upcoming engineering graduates in global operations. Associates complete four nine-month rotations across supply chain, procurement, engineering, manufacturing, quality, EHS, continuous improvement, and related functions. The program provides leadership coaching, project management experience, global exposure, mentorship, and an opportunity to supervise a team before transitioning into a full-time leadership role.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Own projects from planning through execution while managing multiple priorities in a fast-moving environment.

Drive high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Manage projects from planning through execution while taking ownership of measurable business outcomes in a fast-moving environment.

Leads revenue operations and strategy across Sales, Marketing, and Customer Success. Owns HubSpot architecture, administration, automation, reporting, and data quality; manages the broader revenue technology stack; deploys AI for forecasting and lead scoring; develops revenue forecasts, dashboards, and predictive analytics; optimizes lead-to-cash workflows and deal desk operations; and establishes planning, pipeline review, and cross-functional operating processes.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

Leads Customer Experience operations across support channels and the full e-commerce lifecycle, including payments, fulfillment, subscriptions, refunds, and retention. Manages CX teams, staffing, escalations, workflows, SOPs, and performance KPIs. Uses customer and operational data to identify friction, improve efficiency, reduce contacts, and scale processes while partnering with Product, Payments, Fulfillment, Pharmacy, Clinical, and other teams.

Owns revenue operations by optimizing sales processes, improving CRM workflows, implementing sales automation tools, and developing standardized dashboards and reporting. Analyzes funnel performance, conversion rates, quotas, commissions, and sales activity to improve productivity. Partners with leadership and cross-functional teams on process adoption, training, workflow design, and infrastructure improvements. Requires Salesforce administration experience, advanced Excel skills, analytical ability, and five years of relevant sales operations or sales management experience.

Monitor system alerts during assigned shifts, follow troubleshooting flowcharts, restart hardware, escalate unresolved issues, and maintain detailed action logs. The role provides flexible afternoon, weekend, and absence coverage while supporting operations for electromechanical power systems. Success requires technical aptitude, attention to detail, independent judgment, strong communication, and the ability to prioritize issues in a fast-paced environment.

Provides Tier 2 technical support for Optain’s robotic retinal camera and software platform. Troubleshoots hardware, software, image quality, connectivity, EHR integration, and clinical workflow issues; handles medical device complaints under regulated quality processes; creates support documentation and training; improves internal tools and workflows; analyzes issue trends; and coordinates product, engineering, quality, regulatory, and customer success initiatives.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Supports the Product team by turning ambiguous problems into scalable systems and measurable workflows. Responsibilities include process mapping, automation, research, analysis, documentation, dashboard and reporting development, stakeholder coordination, frontline observation, tool rollout, onboarding, training, adoption measurement, and continuous improvement. The role uses AI and operational data to reduce manual effort, improve throughput and quality, and standardize work across clinical, operational, enrollment, and enterprise teams.

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Owns the marketing operations strategy, systems architecture, data integrity, lead lifecycle, routing, attribution, reporting, governance, and marketing technology roadmap. Partners with sales and revenue operations, manages vendor decisions, ensures compliance, and leads the marketing operations team. The role requires strong HubSpot and Salesforce expertise, analytical judgment, cross-functional leadership, and the ability to align marketing and sales around reliable funnel definitions and performance metrics.

Manage the quote-to-cash revenue cycle, including government bid submissions, procurement portals, compliance documentation, contract coordination, purchase-order reconciliation, billing overages, renewals, and sales-to-delivery handoffs. The role connects Sales, Finance, Legal, and Implementation while maintaining accurate contract records and authorizing onboarding after financial requirements are met.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Own Arcadia’s revenue operating system, including Salesforce, forecasting, pricing, SKUs, quote-to-cash, KPI frameworks, sales compensation, and AI-powered reporting. Lead the evaluation and roadmap of the revenue technology stack while partnering with Sales, Marketing, Customer Success, Finance, Product, and Tech. Build scalable processes, improve forecast accuracy, analyze pipeline and sales efficiency, and drive predictable growth in a high-growth SaaS environment.

Manage Deal Desk operations across the quote-to-cash lifecycle, including CPQ administration, quoting, pricing validation, approvals, product configuration, exception management, and data integrity across CPQ, CRM, and billing systems. Build KPI reporting, support renewals and expansions, document processes, and partner cross-functionally to automate workflows and improve deal execution.

Leads operational strategy and execution for a franchise system, owning financial performance, franchisee growth, training, onboarding, commercial division development, and accountability systems. Builds and manages high-performing support teams, partners cross-functionally on sales and marketing, ensures brand and legal compliance, and strengthens franchisee relationships. The role requires extensive franchise, multi-unit, or home-service operations leadership and travel up to 50%.