Top Operations Jobs in Baltimore, MD

Conduct high-impact strategic analysis and special projects for company leadership. Responsibilities include researching new markets, building models and plans, synthesizing fragmented company information, analyzing raw data, validating conclusions, writing for audiences, and using AI systems to develop tools and solutions. The role requires independent judgment, initiative, intellectual rigor, and ownership in a rapidly changing environment.

Owns all site-level operations, personnel administration, staffing readiness, facilities coordination, physical security, access management, and compliance. Manages onboarding, badging, in-processing, personnel issues, roll-off activities, site documentation, and escalations. Supports Supervisors and SME Supervisors, coordinates with customer and facility points of contact, and reports site status, risks, and staffing matters to the Program Lead. Requires onsite work, on-call rotation, and after-hours emergency coverage.

Execute and monitor promotional programs from setup through closeout, including offer configuration, quality assurance, launch coordination, calendar management, performance tracking, issue escalation, and reporting. Partner with CRM and Marketing teams to align campaign requirements and improve repeatable operational processes. Use data, reporting, and workflow tools to evaluate revenue and sales performance and identify automation opportunities.

Supports fundraising data operations by managing CRM synchronization and ETL processes, maintaining data integrity, developing reports and extracts, troubleshooting integrations, processing duplicates and updates, configuring Salesforce and donor technology platforms, and documenting data flows and quality standards. The role serves as the primary data support contact for advancement teams and collaborates with finance, development, marketing, and technology teams.

Own customer-facing operations across data suppliers and AI labs, including activation, engagement, onboarding, contract and platform issue resolution. Build trust through customer conversations, coordinate internal blockers, and convert recurring feedback into improved processes, platform capabilities, communications, and lightweight workflow systems. The role requires strong judgment, organization, follow-through, CRM familiarity, and comfort working independently in a fast-paced startup environment.

Lead revenue operations strategy, CRM architecture, forecasting, capacity and quota modeling, reporting, AI tooling adoption, and GTM operating cadence. Serve as a strategic advisor to the CRO, drive cross-functional initiatives across Sales, Marketing, and Finance, and build a scalable RevOps team. The role requires hands-on Salesforce administration, AI-to-CRM integration, data modeling, field interventions, and measurable improvements in sales execution.

Fractional Revenue Operations Manager responsible for daily sales operations and a major GTM systems transformation. The role includes migrating Zoho CRM to Odoo, building AWS Partner Central ACE and CPPO integrations, automating lead routing and renewal workflows, supporting cloud marketplace sales, and developing executive revenue dashboards. The engagement is capped at 15 hours weekly and requires independent execution, CRM migration expertise, REST API and webhook knowledge, and B2B SaaS RevOps experience.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Supports day-to-day business operations through record-keeping, invoice and reconciliation workflows, contract and compliance documentation, reporting, tool administration, shared inbox monitoring, cross-team coordination, and process improvement projects. The role is designed for an early-career professional with strong organization, attention to detail, communication skills, and an interest in finance and operational processes.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Owns GTM enablement within Revenue Operations, including onboarding, training, certification, continuous learning, content management, coaching support, and LMS administration. Translates product, pricing, process, and market changes into actionable seller resources. Builds reporting connecting enablement activity to GTM performance, supports revenue process improvements, and uses AI to accelerate content creation, insights, and workflows.

Leads revenue operations across Sales, Marketing, and Customer Success, including forecasting, planning, reporting, quota and compensation design, GTM systems, process optimization, and KPI management. Builds and leads the Revenue Operations team, evaluates AI and automation opportunities, manages the GTM technology stack, supports retention and churn forecasting, and drives cross-functional operating plans and business effectiveness.

Own and improve Clipboard’s internal operations tooling ecosystem, including workflows, integrations, automations, support platforms, and AI-driven systems. Translate operational needs into technical solutions, partner with engineering, troubleshoot production issues, improve system reliability, and execute tooling initiatives that increase operational efficiency and scalability.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Leads development operations systems for a multi-entity fundraising organization. Responsibilities include rebuilding Salesforce, improving data integrity, creating dashboards and forecasting tools, implementing moves management workflows, driving Jira and Confluence adoption, managing integrations and vendors, and establishing contract, invoicing, and compliance tracking systems. The role also manages and coaches a Senior Development Manager and partners with fundraising, finance, executive, IT, and data teams.

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Build and lead Koyfin’s Revenue Operations function from scratch. Own HubSpot administration, integrations, data quality, enrichment, funnel definitions, lead scoring, dashboards, forecasting, test validation, and outbound messaging. Partner closely with AEs, SDRs, and sales leadership to improve sales motions, validate experiments, optimize messaging performance, and establish scalable processes and reporting infrastructure.

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.

Provides high-level administrative support to senior executives through scheduling, correspondence, travel and expense management, meeting coordination, project and event ownership, business reporting, and cross-functional collaboration. Maintains organizational documents, prepares business reviews, captures action items, and improves administrative systems and processes. Requires strong communication, prioritization, business judgment, multitasking, and project coordination skills.

Own operational support for a growing community partnerships team by tracking action items, maintaining playbooks and collateral, managing CRM data hygiene, monitoring dashboards, analyzing datasets, and coordinating data and product requests. The role partners with leadership, field representatives, and data and engineering teams to improve execution, resolve issues, and support informed decision-making.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Own and optimize revenue operations processes across sales and customer success, from lead through renewal. Drive adoption of GTM tools, build DealHub quoting workflows, create enablement programs, monitor SaaS KPIs, and deliver reports and analysis for leadership. Partner cross-functionally with Sales, Customer Success, Marketing, and systems administrators while integrating AI tools into reporting, documentation, and process design.

Part-time internship supporting CRM architecture, data integrity, process documentation, operational audits, and KPI dashboarding. Build SOPs, centralize lead/project data, identify workflow bottlenecks, and deliver reporting to leadership to scale and improve operational processes.