Top Operations Jobs in Baltimore, MD

Leads Zapier’s end-to-end GTM Operations function, including lead routing and prioritization, target account management, attribution, reporting, experimentation, intake, systems, and AI automation. Manages distributed teams and partners with Sales, Marketing, Customer Success, Engineering, Finance, and executive leadership. Owns the GTM Operations roadmap, operating rhythm, data quality, system governance, adoption, and measurable business outcomes.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Build and improve Commercial Operations processes, workflows, governance, reporting, and systems. Partner with sales, finance, data, technology, and business teams to translate needs into scalable solutions. Support deal workflows, segmentation, territories, pricing, quotas, and incentives while leading cross-functional initiatives from discovery through adoption and creating guidance for new ways of working.

Build and lead Pallet’s revenue operations function, establishing scalable sales processes, reporting, dashboards, forecasting, pipeline inspection, CRM discipline, territory management, lead routing, account allocation, and commission administration. Partner with Sales, Marketing, and Finance leadership to improve funnel execution, data quality, attribution, accountability, and forecast accuracy as the company scales its B2B SaaS revenue engine.

Owns the design, implementation, monitoring, and scaling of core operational workflows and processes. Identifies efficiency and automation opportunities, leads cross-functional initiatives with product, engineering, payer, and customer experience teams, and uses data analysis to drive actionable insights and business outcomes. The role serves as an operational bridge to product and data teams while supporting high-quality execution and company growth.

Own regional revenue operations for the Americas by managing forecasting, pipeline analysis, performance reporting, CRM data quality, dashboards, business reviews, territory planning, and sales process improvements. Partner with sales and cross-functional leaders to improve revenue performance, standardize operations, and implement AI-assisted workflows and automation. Use Salesforce, Gong, Claude, and analytical models to provide actionable insights and improve forecast accuracy.

Lead Rula’s provider growth strategy and execution, including supply-side acquisition, activation, retention, growth modeling, unit economics, funnel analytics, and cross-functional go-to-market alignment. Partner with executive leadership to expand care capacity, build a scalable operating system, and establish performance metrics. Initially operate as a strategic individual contributor, then build and mentor a dedicated Strategy and Operations or GTM team.

Supports and optimizes Dropbox’s legal operations infrastructure, including workflows, legal technology, reporting, knowledge management, vendor engagements, and process automation. The role manages systems such as JSM, Confluence, Ironclad, and legal AI tools; coordinates with Legal, IT, Finance, Procurement, and Compliance; supports platform rollouts and user training; translates business needs into configurations; and drives projects, troubleshooting, documentation, and operational efficiency.

Own GTM business operations for Cloudflare’s Revenue organization, supporting the Revenue Chief of Staff, executive priorities, communications, leadership engagement, and Field Advisory Board programs. Drive cross-functional initiatives, track decisions and commitments, improve operational processes, and leverage AI and automation. The role requires strong executive communication, judgment, organization, proactive ownership, and the ability to deliver results amid ambiguity and competing priorities.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Manage weekly member payment cycles, funding, controls, reconciliations, partner file delivery, error resolution, and payment issue investigations. Support client and partner launches, maintain payment reporting and dashboards, improve workflows and documentation, and use automation or AI tools to increase reliability. The role also communicates risks proactively and coordinates with internal teams, external partners, clients, and members to resolve issues accurately and on time.

Leads company-wide Revenue Operations, including commercial strategy, forecasting, pipeline and performance management, territory and quota planning, analytics, compensation, technology systems, and quote-to-cash optimization. Builds scalable operating processes, dashboards, and technology roadmaps while partnering with executive leadership. Recruits and develops teams across revenue operations, sales operations, analytics, systems, forecasting, deal desk, and compensation administration.

Leads strategic business operations for Public Sector executives, overseeing pipeline, revenue, conversion, cycle time, and operational risk. Drives sales-to-cash improvements across pricing, ordering, billing, and revenue recognition; identifies systemic issues and develops scalable operating models and governance. Translates complex data into executive insights, aligns strategy with execution, and supports cross-functional transformation across Sales, Finance, Billing, Operations, and Product.

Leads Engineering and Sciences early-career, intern, and Pathways programs across the sector. Coordinates demand planning, workforce metrics, rotational planning, events, training, site visits, facilities initiatives, and executive support. Develops engineering strategy, aligns multiple organizations, improves operational processes, and supports leadership reviews. The role requires onsite work in Linthicum, Maryland and obtaining and maintaining a Secret security clearance.

Develops and maintains employee schedules for Maryland field personnel, ensuring adequate staffing, operational readiness, and uninterrupted service. Manages availability, shift assignments, leave requests, schedule changes, call-outs, shortages, and backfilling. Uses Traumasoft and related systems to maintain records, review compliance, generate reports, and coordinate staffing with operations, education, HR, risk management, and leadership. Requires timely communication, accurate recordkeeping, confidentiality, workforce planning, and responsiveness to changing 24/7 operational demands.

Oversees the operational and financial performance of multiple commercial laboratory facilities across the Mid-Atlantic. Responsibilities include profitability, budgeting, forecasting, staffing, client relationships, sample-processing operations, purchasing, safety, compliance, facility maintenance, quality standards, and strategic growth. Leads managers and employees, evaluates resources and technology, supports change initiatives, and ensures laboratories deliver efficient, technically sound testing and consulting services.

Oversees operations, profitability, staffing, quality, safety, client relationships, purchasing, and performance across multiple accredited commercial laboratories. Develops financial plans, manages budgets and forecasts, monitors testing and production activities, maintains facilities and equipment, supports regulatory compliance, and leads employee development. The role also evaluates market opportunities, technologies, resources, and operational improvements while providing regional oversight across laboratory facilities in the Northeast.

Supervises day-to-day operations across multiple imaging contracts and locations. Oversees employees, subcontractors, production workflows, quality assurance, audits, reporting, equipment, software, compliance, documentation, and customer communication. Supports contract managers with budgeting, job finalization, scanning software processes, and delivery requirements. The role also fills in for imaging technician duties, maintains equipment, travels between sites, and ensures production and quality goals are met.

Provides administrative and operational support to a healthcare services team, including data entry, record maintenance, report and presentation preparation, research, documentation, file organization, meetings, and special projects. Collaborates with colleagues, follows organizational procedures, and develops professional skills through training and mentorship.

Supervises employees and coordinates day-to-day operations across multiple scanning contracts and locations. Responsibilities include meeting production and quality goals, overseeing subcontractors and team leaders, monitoring equipment and software, conducting audits, preparing reports, supporting customer service, maintaining personnel documentation, and assisting with job finalization and delivery. The role also supports budgeting, regulatory compliance, maintenance coordination, and imaging technician duties.

Provides operational and logistical support for JCC programs, community initiatives, and events. Responsibilities include scheduling, room setup, supplies, vendor coordination, staffing, communications, attendance tracking, post-event reporting, budget tracking, purchasing, reimbursements, documentation, and on-site event support. The role requires strong organization, multitasking, communication, data-system proficiency, and occasional evening or weekend availability.

Owns revenue integrity from closed-won deals through billing, reviewing orders, validating pricing and contract terms, managing CPQ quote standards, reconciling bookings and ARR, and supporting financial close. Partners with Sales, Customer Success, Finance, Billing, and Business Operations to resolve errors, improve controls, automate validation, train teams, and monitor post-close performance. The role also serves as a QA layer for AI-generated outputs and requires strong subscription revenue and Salesforce CPQ experience.

Supports GitLab’s partner ecosystem operations from account setup and deal registration through quoting, ordering, and post-sales support. The role manages Salesforce and partner-system data, processes partner transactions, monitors workflows, builds dashboards, resolves standard issues, supports compliance and month-end controls, and improves processes through documentation, automation, and self-service. It also provides operational guidance, training, and communications to partners, sellers, and cross-functional teams.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.