Top Tech Support Jobs in Baltimore, MD

Provides technical support for merchants using Oracle Simphony and other POS systems. Configures and deploys hardware, fulfills replacement orders, performs hardware swaps and POS data entry, routes and escalates support tickets, maintains electronic records, and tracks inventory and RMAs. The role requires direct Simphony or Micros Res3700 support experience, strong customer service and communication skills, computer knowledge, and familiarity with Microsoft Office or Google Suite.

Manage end-to-end low-voltage, CCTV, access control, networking, and wireless deployment projects. Develop bills of materials and technical scopes from client specifications, floor plans, and site assessments. Support pre-sale discovery, quotes, proposals, and post-sale implementation. Coordinate field technicians, vendors, clients, and internal teams across multi-site deployments while ensuring quality, timely delivery, and client satisfaction.

Designs, deploys, troubleshoots, and validates network and Microsoft 365 infrastructure projects. Responsibilities include firewall, switch, wireless, VLAN, VPN, UniFi, cloud migration, identity, MFA, and infrastructure cutover work. The role performs pre-staging, maintenance-window implementations, post-deployment validation, troubleshooting, rollback support, and detailed technical documentation while working independently and directly with clients.

Lead the architecture and development of a unified ServiceNow platform connecting CSM, FSM, and ITSM. Build integrations with Field Nation and other work-order platforms using APIs, webhooks, Integration Hub, and Flow Designer. Develop normalized work-order ingestion, synchronization, cost tracking, correlation logic, and cross-platform comment and attachment workflows. Configure dispatcher and mobile experiences, customer product visibility, data transformations, and dashboards for technician performance and integration health.

Manage technical infrastructure projects from discovery through implementation and handoff. Responsibilities include solution planning, schedules, risk and scope control, client communication, engineering coordination, network and Microsoft 365 deployments, production cutovers, troubleshooting, validation, documentation, and technical handoff. The role combines project management with hands-on network and systems engineering across firewalls, switching, wireless, VPNs, VLANs, migrations, and cloud services.

Manage the company’s internal books using Zoho Books, including general ledger activities, reconciliations, and automated workflows. Build complex financial models, dashboards, and reports in Google Sheets using QUERY, XLOOKUP, and pivot tables. Apply GAAP, accrual accounting, and financial reporting principles while maintaining accurate financial data. The role also requires professional remote communication, a suitable home office, and a short Loom video demonstrating relevant experience and work samples.

Lead end-to-end CCTV deployment projects, including system design, camera layouts, network integration, quoting, estimating, BOM creation, execution, troubleshooting, and client support. Manage timelines, resources, stakeholders, technicians, and vendors using project management software. The role requires strong CCTV and networking expertise, clear client communication, fluent English, independent work, and a professional remote workspace with reliable high-speed internet.

Conduct account-based prospecting, identify decision-makers, and execute personalized outreach across phone, email, text, and LinkedIn. Lead discovery calls, present solutions, qualify opportunities, close agreements, maintain accurate CRM records, and support post-sale project kickoffs. The role requires persistence, organization, strong communication, comfort with cold calling, technology proficiency, and willingness to learn. It is fully remote with occasional reimbursed travel for trade shows and client meetings.

Conduct full-cycle remote recruiting, including sourcing global technical talent, managing candidate pipelines, screening applicants, scheduling interviews, presenting offers, and coordinating onboarding. Partner with hiring managers to define requirements, maintain recruitment updates, and deliver a strong candidate experience. Requires excellent English communication, independent process management, high-volume recruiting capability, and a quiet home office with reliable internet.

Manage the full sales lifecycle, including outbound prospecting, lead qualification, discovery, negotiation, closing, quote generation, and proposal development. Maintain accurate CRM records, deal stages, account data, contacts, and communications. Use Zoho or a similar CRM and Google Workspace to support sales operations, client presentations, pipeline management, and internal collaboration. The role combines new business development, full-cycle inside sales, quoting, and sales administration.

Owns the technical pre-sales lifecycle for physical security and network solutions. Partners with sales teams, consults with clients, designs CCTV, access control, FDAS, and wired/wireless network architectures, and develops BOMs, drawings, specifications, and pricing. Leads technical presentations, validates solutions, manages project handoffs, reviews designs and quotes, and mentors junior Solutions Engineers.

Senior pre-sales Solutions Engineer responsible for scoping, designing, quoting, and presenting physical security and network infrastructure solutions. The role covers CCTV, access control, fire alarm systems, wired and wireless networks, technical drawings, bills of materials, pricing, client consultation, project handoff, quality assurance, and mentoring junior engineers.

Manage IT infrastructure and Microsoft 365 projects from planning through implementation and closeout. Coordinate engineers, technicians, vendors, clients, and other stakeholders while controlling scope, schedules, budgets, dependencies, risks, change requests, cutovers, validation, documentation, and acceptance. Projects may involve network refreshes, UniFi deployments, wireless systems, structured cabling, firewall and switch replacements, Microsoft 365 migrations, MFA, and tenant migrations.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

Provide support for daily Lync telecom requests, including moves, adds, changes, and repairs. Prepare phones for deployment and train customers in usage.