Top Customer Success Jobs in Atlanta, GA

Leads Axon’s approximately 100-person Customer Success organization serving U.S. public safety customers. Responsibilities include developing leadership, transforming processes and operating systems, driving product adoption and retention, managing customer health and escalations, establishing KPIs and playbooks, partnering cross-functionally, and owning budget, headcount, and organizational design.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

Drive customer success for strategic, complex cloud accounts by developing shared plans, accelerating Azure and cross-cloud adoption, managing executive relationships, orchestrating resources, overseeing programs, resolving blockers, and improving solution value and renewals. The role aligns Microsoft solutions with customer objectives, coordinates delivery across stakeholders, identifies growth opportunities, and develops technical skilling plans.

Support customer success activities by renewing expired accounts, calling customers to win them back, managing team inboxes, and identifying upsell and cross-sell opportunities. Interns will shadow Customer Success Specialists and participate in onboarding, professional development, networking, and social activities during a 10-week summer program.

Manage a portfolio of SaaS clients administering HUD-funded programs. Provide responsive support, coach users, demonstrate product capabilities, configure solutions, maintain client relationships, support renewals and growth, peer-review configurations, coordinate invoicing, and develop expertise in HUD programs and industry best practices.

Manage post-sale relationships with mid-market contractor accounts, serving as the primary contact, driving product adoption, renewals, retention, upsells, and cross-sells. Conduct product demonstrations, develop engagement and renewal strategies, gather customer feedback, resolve inquiries and escalations, support onboarding, and help mitigate churn. The role is remote within the United States, with hybrid office attendance required for employees near Cincinnati or Atlanta.

Manages ongoing SMB customer relationships after purchase, serving as the primary contact and trusted advisor. Drives product adoption, retention, renewals, upselling, and cross-selling; conducts product demonstrations; coordinates onboarding and churn mitigation; gathers customer feedback; handles inquiries and escalations; and participates in enablement, migrations, and other customer success initiatives.

Provides day-to-day support to licensed partners and platform users, resolving questions about applications, renewals, artwork, royalties, payments, and licensing workflows. Troubleshoots system issues, documents tickets and bugs, escalates complex cases, monitors ticket aging, and identifies recurring support trends. The role also assists with operational processing, internal testing, system updates, process improvements, and documentation while collaborating with cross-functional teams.

Guide enterprise customers through Cisco Hypershield and Nexus Smart Switch deployment, onboarding, adoption, segmentation, and security use cases. Build technical relationships with NetOps and NetSecOps stakeholders, deliver workshops, resolve adoption blockers, create enablement assets, and connect Cisco solutions to business outcomes. Collaborate with engineering, support, sales, partners, and customer success teams while providing technical guidance on networking, virtualization, Kubernetes, cloud, automation, and firewall policy.

Own post-implementation success for strategic audit and assurance customers. Drive product adoption, usage, and measurable value through success plans, business reviews, workflow guidance, and adoption of cloud and AI capabilities. Build trusted relationships with accounting firms, coordinate internal teams, identify risks and expansion opportunities, and communicate customer feedback to Product Management. The role requires substantial audit or assurance experience, professional accounting credentials, and strong consultative relationship-building skills.

Lead and scale the Customer Success organization for a B2B SaaS company. Own retention, renewals, customer health, adoption, value realization, forecasting, and expansion opportunities. Build scalable lifecycle programs, segmentation, playbooks, operating processes, and KPI frameworks while recruiting and developing high-performing teams. Partner with Sales, Product, Support, Marketing, and Professional Services to improve customer outcomes and represent the customer across the company.

Manage the full customer lifecycle for public sector accounts, from onboarding through renewal. Build relationships across government organizations, drive adoption and retention, identify expansion opportunities, handle escalations, and advocate for customer needs. Use AI, BI tools, and data analysis to monitor account health and inform account strategies. The role requires executive communication, change management, cross-functional collaboration, and up to 80% travel for on-site customer engagement.

Manages strategic client relationships, satisfaction, retention, engagement, utilization, issue resolution, renewals, and account strategy. Partners with HR leaders, consultants, vendors, and internal teams to address client needs, interpret utilization trends, develop action plans, and communicate recommendations. Requires strong knowledge of healthcare and mental wellbeing markets, data analysis, executive communication, and independent management of complex client situations.

The Client Success Manager oversees customer account management, ensuring onboarding, training, and communication, while identifying revenue opportunities to minimize churn.

Manage a portfolio of SaaS customers by developing success strategies, increasing product adoption, monitoring customer health, reducing churn, and identifying expansion opportunities. Build relationships with client stakeholders and executive sponsors, lead value conversations and rollout plans, collaborate cross-functionally, represent customer needs, and support product improvements. The role is based in Atlanta or Alpharetta, Georgia, with 20% travel.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

Owns end-to-end success for a portfolio of SaaS clients by driving adoption, value realization, retention, and growth. Builds strategic relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Partners with Account Management on renewals and expansion, translates business needs into product solutions, documents client goals and risks, and applies insurance industry expertise to improve outcomes and client experience.

Manages strategic higher education customers using Salesforce Signature Success. Serves as the primary customer accountability point, builds executive relationships, coordinates success services, guides feature adoption, supports renewals and expansion, and advocates during high-severity incidents. The role translates technical concepts into business outcomes, coordinates cross-functional teams, identifies implementation risks, and improves customers’ technical and operational health. Occasional customer-site travel and after-hours or weekend coverage may be required.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Manage a portfolio of approximately 80 SaaS customers, driving adoption, retention, renewals, and expansion. Identify at-risk accounts using health and usage data, execute churn-prevention plans, conduct executive business reviews, and align solutions with customer goals. Represent customer needs internally to Product and Engineering teams, while improving onboarding and success processes. The role requires commercial acumen, relationship management, analytical problem-solving, and experience managing high-volume customer portfolios.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.

Manage large law firm accounts by driving adoption, retention, usage growth, and measurable customer value. Build trusted stakeholder relationships, develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, and support change management. Use customer health and usage data to identify risks and growth opportunities. Partner with Sales, Product, Marketing, and Enablement while sharing customer insights to improve products and customer experience.

Own the post-sale customer experience for Finastra’s Retail Lending solutions by driving adoption, customer health, value realization, renewal readiness, and retention. Manage success plans, stakeholder relationships, escalations, onboarding, executive reviews, and expansion opportunities. Use customer usage data, AI-driven insights, digital engagement programs, and health scoring to prioritize engagement. Collaborate with Sales, Product, Engineering, Support, Professional Services, and Compliance teams to resolve issues and improve customer outcomes.

Partner with customers and internal teams to drive adoption of AutoRABIT, support Salesforce development and DevOps workflows, protect renewals, monitor health and satisfaction, assist with escalations and product feedback, and contribute to long-term customer value and retention.

Owns the post-implementation lifecycle for complex public-safety SaaS accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive alignment, account health monitoring, risk mitigation, escalations, business reviews, cross-functional issue resolution, CRM documentation, and coordination with Sales, Support, Product, Engineering, and Marketing.