Top Customer Success Jobs in Atlanta, GA

Executive leader responsible for setting global Customer Success strategy and leading Senior Directors and Directors at scale. Owns customer adoption, retention, expansion, health scoring, value realization, executive escalations, analytics, and operational performance. Builds trusted C-suite and board relationships, drives cross-functional alignment across Sales, Product, Engineering, Finance, and Support, and develops senior leaders across a global organization.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.

Own a portfolio of enterprise customers as a trusted advisor, driving SaaS adoption, measurable business outcomes, customer health, satisfaction, and long-term retention. Develop success plans, engage senior stakeholders, identify risks and growth opportunities, and collaborate with Sales, Professional Services, Product, and Support. Represent customer feedback internally while building lasting customer advocacy.

Serve as the single point of accountability for Signature Success Plan customers, driving adoption of Salesforce and Tableau, delivering strategic advisory, tracking usage metrics, conducting enablement and quarterly reviews, managing technical health and incidents, leveraging AI agents and prompt-engineering basics, escalating complex issues, and aligning deliverables to ensure renewal and expansion.

Lead and scale the client success organization across regions or product lines. Define strategy, KPIs, governance, and budgets; drive technology adoption and process transformation; influence executives and product/pricing; manage performance, training, and compliance to ensure client retention, growth, and operational excellence.

Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of LexisNexis drafting, research, analytics, and AI workflow solutions. Build trusted-advisor relationships, create tailored success plans, lead change management, use customer data to identify risks and opportunities, and partner with Sales, Product, and Marketing to improve outcomes and renewals.

Manage a book of enterprise/mid-market customers as primary post-sale contact to drive adoption, retention, renewals, and expansion. Lead onboarding, configure solutions to meet compliance/insurance requirements, conduct business reviews, forecast account health, and coordinate cross-functional resources to resolve issues and improve CS processes.

Manage end-to-end lifecycle for top enterprise accounts: drive adoption, retention, health, governance, executive relationships, renewals, and strategic growth. Act as trusted consultant, lead escalations, run executive reviews, track metrics in CRM, and partner with sales and product teams to deliver customer outcomes and identify expansion opportunities.

Manage and grow a book of clients across the customer lifecycle by driving software adoption, onboarding, best practices, renewals and proposal responses, resolving issues promptly, and collaborating cross-functionally. Occasional overnight travel required.

Serve as a technical Customer Success Engineer for US enterprise accounts: drive adoption, retention, and growth; build/configure demos and integrations; share code snippets; run workshops, QBRs, and discovery; partner with Sales, Product, Engineering, and Support; identify risks and expansion opportunities; act as customer advocate.

Serve as the single point of customer accountability for Signature deliverables, drive adoption and value realization, manage renewals and expansions, advise technical and business stakeholders, monitor technical health and risks, use AI tools for routine tasks and monitoring, and coordinate with Sales, Engineering, and Product to ensure customer success.

Lead strategy and execution of user affinity group engagement across the UpToDate portfolio. Build and run scalable programs (advisory forums, webinars, networking), gather customer insights, track engagement metrics, and represent clinician voices in product development. Build executive- and clinician-level relationships, facilitate cross-functional collaboration, and lead complex projects to increase adoption, advocacy, and product value.

Manage strategic relationships with automotive dealership stakeholders to drive product adoption, retention, and growth. Conduct QBRs, training, success planning, monitor account health, identify upsell opportunities, and collaborate cross-functionally to improve CSM playbooks and customer outcomes.

Support pre-sales, assist demos and technical documentation; manage API-based implementations and onboarding; coordinate with Product and Tech; act as primary post-implementation client contact delivering training, monitoring usage, identifying issues, and driving retention and expansion.

The Senior Customer Success Manager drives business impact for complex customers, focusing on adoption, goals, and delivering value from Salesforce investments, while integrating various products and processes.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Own post-sale customer success to drive adoption, value realization, retention and satisfaction. Develop success plans, track adoption and health metrics, coordinate cross-functional teams, resolve escalations, and identify upsell opportunities.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

Manage a high-volume SMB book (50+ accounts) using low-touch, scalable programs to drive adoption, retention, renewals, and expansion. Own onboarding, training, scalable enablement content, automated activation flows, and cross-functional feedback to improve product and segment-level outcomes.

Manage post-sale customer journey, ensuring client success, driving platform adoption, and building the customer success function from scratch.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.