Customer Success Manager I

A pioneer within the revenue management ecosystem since 2005, Revenue Analytics is an enterprise SaaS company that partners with hospitality, media, manufacturing and distribution, and passenger rail companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience, Revenue Analytics’ next-generation software delivers intuitive answers to help companies perfect their pricing, reclaim missed revenue, and take back their time.

We are looking for a Customer Success Manager I to join our Hospitality vertical. This individual will play a crucial role in executing product implementations and provides ongoing customer support with oversight from leadership. They also develop customer-ready material, build relationships with customer peers, and ensure timely resolution of customer issues. In addition, they are accountable for partnering with CS Operations Manager to drive customer satisfaction and retention. 

Role Responsibilities: 

• Consistently executes product implementations and provides ongoing customer support, with guidance from leadership and customers 

• Ensures successful customer adoption of our products through training, sharing best practices, managing customer requests, and tackling open issues with oversight from leadership 

• Works collaboratively with the Customer Success Ops Manager to drive customer satisfaction and retention by taking proactive steps to drive adoption based on KPIs

• Works collaboratively with Customer Success Ops, Science, and Product to troubleshoot customer-reported issues, driving the team to timely resolution and communicating findings to the customer 

• Escalates customer concerns and drives resolution, while building relationships with internal teas and customer peers

• Actively participate in recurring customer touchpoints including monthly calls, QBRs, etc.

• Collects feedback from customers and shares context and insights with internal team to prioritize requests across all customers 

• Creates customer-ready materials including training material, quick reference guides, etc. 

Qualifications:

• Bachelor’s degree with strong academic credentials (Engineering, Economics or Business preferred) 

• 2-4 years of customer‐facing experience in technology, product management, or consulting 

• Excellent written and verbal communications skills, including proficiency in MS PowerPoint 

• Creative analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel a must, SQL, or BI tool experience a plus) 

• Ability to proactively manage multiple commitments and tasks across multiple customers 

• Intellectual curiosity and eagerness to apply rigorous analytics to business problems 

Outstanding Benefits and Perks:

• Competitive base salary

• 100% paid healthcare including medical, dental, and vision coverage for our employees and their families

• 100% paid Life insurance, long and short-term disability coverage for team members

• 401k plan with a generous match and is vested immediately

• Company issued cell phone or phone allowance and laptop

• Open PTO plan (take what you need!) and 9 paid holidays

• Gym membership reimbursement

• Flexible work arrangements