Top Customer Success Jobs in San Diego, CA

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

Senior leader accountable for success, retention, expansion, and executive alignment of strategic healthcare clients. Owns multi-product engagements across risk adjustment, quality, analytics, and clinical programs; leads client success teams, drives measurable outcomes, influences product strategy, and ensures value realization and growth with C-suite engagement.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

As a Customer Success Engineer, you'll guide clients in integrating APIs, troubleshoot issues, provide training, and maintain documentation.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Provide inbound phone, web, and email support; host client training; document and track interactions; advocate for timely issue resolution; troubleshoot technical issues and improve product knowledge to ensure high customer satisfaction.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.

Own retention, net revenue retention, and expansion across an enterprise SaaS multifamily portfolio. Build executive relationships, drive adoption and value realization, execute churn-prevention strategies, partner with Sales on upsells, and surface customer feedback to Product and Leadership.

Lead strategic enterprise customer relationships to drive adoption, ROI, renewals, and expansion. Build account plans and QBRs, forecast risk, manage onboarding and rollouts with technical partners, advocate product priorities, and advise CxOs. Require deep experience with marketing tech stacks and cross-functional collaboration to minimize churn and grow lifetime customer value.

Serve as primary contact for enrolled students, manage onboarding, biweekly check-ins, individualized success roadmaps, track milestones, resolve issues, coordinate cross-functional teams, maintain CRM documentation, and produce progress reports. Provide a personalized, bilingual (English/Portuguese) concierge-level student experience for healthcare professionals in international career transition. Remote, part-time role focused on retention, completion, and operational improvements.

Serve as primary post-implementation partner for clients, drive product adoption and value, deliver training and education, identify upsell opportunities, monitor churn risk, develop success and engagement strategies, and relay client feedback to internal teams.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Manage a high-volume portfolio to drive adoption, retention, and expansion of Bloom Growth's SaaS operating system. Lead onboarding, run proactive outreach and success reviews, identify at-risk accounts, design scalable engagement initiatives, maintain HubSpot records, and collaborate cross-functionally to improve customer outcomes and grow revenue.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Serve as the technical owner for enterprise accounts, deploying and tuning monitoring/RMM, troubleshooting networks and security, scripting automations, building scalable onboarding playbooks, and feeding customer technical feedback to product and sales teams to drive adoption and expansion.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Own executive relationships for a portfolio of large enterprise accounts, set long-term account strategy, manage and develop one CSM, drive renewals and expansion, coordinate cross-functionally with Solutions/Product/Engineering, lead escalations, and incorporate AI-enabled marketing capabilities to grow net revenue retention.