Top Customer Success Jobs in San Diego, CA

Serve as the technical owner for enterprise accounts, deploying and tuning monitoring/RMM, troubleshooting networks and security, scripting automations, building scalable onboarding playbooks, and feeding customer technical feedback to product and sales teams to drive adoption and expansion.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Own executive relationships for a portfolio of large enterprise accounts, set long-term account strategy, manage and develop one CSM, drive renewals and expansion, coordinate cross-functionally with Solutions/Product/Engineering, lead escalations, and incorporate AI-enabled marketing capabilities to grow net revenue retention.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

Manage strategic engagement and retention for top-tier SMB accounts. Drive adoption, lifecycle progression, and time-to-value; evaluate health signals, mitigate churn risk, run scaled education motions, and surface customer feedback cross-functionally.

Manage a portfolio of enterprise B2B SaaS accounts as the primary customer relationship owner. Build SMART success plans, align with Sales for retention and expansion, proactively identify and mitigate risk, drive adoption and executive engagement, and use data to demonstrate quantifiable customer value.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.

Lead client partnership and early-adopter pilot programs for AI-driven revenue cycle automation products. Coordinate across account, product, implementation, marketing, and sales teams to support adoption, training, demos, and commercialization while gathering client feedback to inform product roadmaps.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Serve as a strategic partner to assigned customers to drive adoption, retention, and renewals. Develop tailored success plans, provide training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and advocate during high-severity issue resolution.

Manage Enterprise customers to drive activation, adoption, retention, expansions and renewals. Provide product training, monitor health metrics, mitigate risk, deliver account reviews, and collaborate cross-functionally to improve customer outcomes.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.

Manage relationships with dealership customers to drive product adoption, demonstrate ROI, minimize churn, analyze performance data, and coordinate cross-functional plans to optimize customer lifetime value and revenue opportunities.

The Customer Success Manager will be responsible for driving client success, managing enterprise accounts, and ensuring customer satisfaction through effective communication and relationship building with stakeholders.

Manage a portfolio of CPG/retail clients to drive adoption, retention, and expansion of SPINS commerce enablement tools. Act as product expert and trusted advisor, onboard clients, monitor health, mitigate churn, identify upsell opportunities, and relay customer feedback to Product, Sales, and Support teams.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

Serve as the strategic Customer Success lead for enterprise mortgage clients, owning onboarding, configuration of document extraction models, workflow automation, regulatory compliance mapping, executive relationships, NRR/expansion targets, and product feedback. Coordinate implementation and engineering, run QBRs, maintain CRM hygiene, and drive measurable operational outcomes across origination, underwriting, servicing, and post-close processes.

Manage a portfolio of customers as primary contact, drive adoption and retention, respond to support requests, troubleshoot issues with product teams, identify upsell and renewal opportunities, and provide customer insights to product and engineering.

Manage a portfolio of SaaS customers, build relationships, monitor usage, prevent churn, handle support and troubleshooting, identify upsell/renewal opportunities, and relay customer feedback to product and engineering.