Top Customer Success Jobs in Salt Lake City, UT

Own a portfolio of approximately 10 emerging-market healthcare client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, retention, revenue growth, escalations, reporting, process improvements, and cross-functional collaboration. Partner closely with the VP of Client Success on segment strategy, team development, account health, operational improvements, and standardized playbooks. The role is remote in the US and requires travel as needed.

Own approximately 10 emerging-market client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, revenue growth, retention, escalations, client satisfaction, reporting, and account health analysis. Partner with the VP of Client Success on segment strategy, team development, process improvement, automation, and cross-functional initiatives. Maintain CRM and reporting accuracy while fostering a high-performance, collaborative team.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

The Head of Customer Success will lead the customer success team, implement strategies to enhance satisfaction, and manage key client relationships.

Lead customer relationships for LoanPro, ensuring customer success, retention, and revenue growth. Provide technical support, deliver training and QBRs, collect and analyze feedback, identify upsell opportunities, monitor customer health metrics, manage escalations, and develop scalable customer success processes.

Own onboarding, adoption, renewals, and expansion for enterprise and government accounts using a software supply chain security platform. Build stakeholder relationships, configure integrations and security workflows, monitor account health, troubleshoot databases, APIs, JSON, and BOM data, and relay customer feedback to Product and Engineering. Partner with Sales on account strategy, create customer-facing success materials, and use scripting and AI tools to support reporting and issue resolution. Periodic customer travel is required, particularly to the Washington, D.C. area.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Manage a complex customer portfolio, maintaining customer health, NPS, engagement, adoption, and growth KPIs. Build executive-level relationships, develop action plans, promote product best practices, identify risks, manage escalations, and support expansion opportunities. Collaborate cross-functionally with Account Management, Product, Professional Services, and Support. Mentor junior Customer Success Leads, serve as a subject matter expert, and contribute to team initiatives and task forces.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand product expertise. Act as a trusted advisor and customer advocate while identifying opportunities to improve client value across Intapp’s software suite.

Manage a $5M+ ARR portfolio of 20–25 enterprise accounts, developing success plans, driving adoption, retention, executive engagement, renewals, and expansion. Lead business reviews and workshops, identify churn risks, forecast retention, negotiate upsells, advise on Contentstack implementations, mentor CSMs, use AI and customer-success tools, and collaborate cross-functionally to improve customer outcomes and commercial growth.

Own post-purchase customer success for real estate investor buyers. Responsibilities include onboarding, activation, account health scoring, retention and churn management, escalations, refund resolution, customer feedback analysis, reporting, and building playbooks from scratch. The role partners with sales, support, product, engineering, and analytics while directly owning retention metrics and working at least four hours daily with US Eastern Time.

Build and maintain relationships with key education accounts, supporting implementation, adoption, retention, renewals, and growth. Serve as a trusted advisor to school administrators and coordinate with sales, training, product, and support teams. Monitor implementation progress, customer health metrics, renewal opportunities, and account expirations. Use data to guide strategic account meetings and resolve customer issues. The role requires strong communication, product knowledge, project coordination, and account management skills.

Own the success, retention, and growth of a portfolio of health plan clients. Manage senior relationships, lead business reviews, monitor performance, identify risks, resolve operational issues with cross-functional teams, analyze client data, and execute account expansion opportunities.

Manage a portfolio of mid-market, high-value SaaS customers to ensure measurable outcomes, drive retention and expansion, lead success planning and business reviews, act as a trusted advisor, identify upsell opportunities, and collaborate cross-functionally to deliver a seamless customer experience and support renewal readiness.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Own strategic enterprise customer accounts from onboarding through renewal and expansion. Build executive relationships, lead QBRs, manage account health, coordinate internal teams, standardize deployments, support training and adoption, resolve complex challenges, and represent customer needs internally. The role also drives renewals, expansion opportunities, case studies, and executive advocacy across construction and data center customers, with travel to customer sites up to 25%.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage and grow a portfolio of 20–40 strategic customers by building relationships, supporting onboarding and integrations, leading business reviews, driving retention and expansion, and sharing customer feedback with Product. Collaborate closely with Sales and Support to increase customer value and help scale OneSignal’s enterprise business.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Manages a portfolio of Tier 4 customers by building relationships, driving platform adoption, monitoring customer health, leading business reviews, supporting renewals and expansion, and coordinating internally to resolve challenges. The role requires proactive account management, customer education, risk mitigation, strong organization, technical aptitude, and continuous development of platform and financial services expertise.

Manage strategic customer accounts as a trusted advisor, driving product adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor customer health in Gainsight, mitigate risks, lead escalations, conduct executive business reviews, and advocate for customer needs. Collaborate with Sales, Services, Support, Product, Engineering, and Marketing while mentoring peers and improving Customer Success practices. Rocket Mobius experience is strongly preferred.