Top Tech Jobs & Startup Jobs in Rochester, NY

Manage and retain assigned commercial insurance accounts while supporting agency sales goals. Review policies, endorsements, rates, and forms; handle client and market correspondence; prepare binders, certificates, invoices, and related documents; maintain account files; process cancellations; resolve account and commission discrepancies; coordinate premium financing; and keep producers informed of potential issues. The role requires commercial lines coverage expertise and a Property and Casualty Agent’s or Broker’s License.

Manage commercial telecom orders from submission through installation, coordinating licensing, engineering, construction, procurement, vendors, and operations teams. Define project scope, schedules, budgets, deliverables, risks, and change controls while communicating with stakeholders and executives. Ensure business Internet, voice, Wi-Fi, and multi-tenant building projects meet quality and timeline objectives. Analyze KPIs, conduct post-implementation reviews, document lessons learned, and improve processes for scalability.

Develops new and existing customer relationships, sells company products and services, grows accounts, handles inquiries, maintains customer records, participates in training and trade shows, and meets sales and margin targets. The role includes uncapped commissions, limited travel, and use of a personal vehicle for business purposes.

Provides technical support for hardware, software, peripherals, network access, user accounts, shared folders, and information systems. Administers secure access to sensitive state systems, performs diagnostics and preventative maintenance, deploys technology, maintains equipment and license inventories, fulfills service requests, develops user training resources, and recommends improvements to technology policies and procedures. The role requires occasional driving, variable scheduling, and compliance with data security protocols.

Provides electrical engineering design and consulting for water, wastewater, and industrial facilities. Develops design criteria, calculations, one-line diagrams, control schematics, plans, and specifications; supports construction through submittal reviews, RFI responses, field inspections, and safety compliance monitoring. Manages project scopes, schedules, budgets, and client relationships while mentoring junior engineers. Requires water/wastewater consulting expertise, electrical design software proficiency, a bachelor’s degree or equivalent experience, 10 years of relevant experience, and a Professional Engineer license.

Maintains and develops data sets, dashboards, reports, and automated ETL processes. Administers SharePoint, Teams, and assigned commercial or funder platforms; troubleshoots analytics systems; supports data security and operational improvement. Partners with agency leaders to define reporting needs, establishes data standards, provides analytics guidance, and trains users on data tools and platforms.

Leads Level 2 technical support operations and supervises support professionals handling complex escalations. Responsibilities include coaching, workload management, SLA and case oversight, advanced troubleshooting, customer advocacy, cross-functional coordination, root cause analysis, knowledge management, KPI reporting, and continuous process improvement. The role partners with Engineering, Product, Customer Success, Sales, and Operations to improve resolution times, supportability, and team capability.

Leads Level 2 technical support operations and supervises support professionals handling complex escalations. Responsibilities include coaching, workload management, SLA and case oversight, advanced troubleshooting, customer advocacy, cross-functional resolution coordination, root cause analysis, knowledge management, KPI reporting, and continuous process improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to improve issue resolution, product supportability, and team capability.

Manage strategic sourcing, supplier relationships, inventory, and domestic and international logistics for an electronics manufacturing environment. Develop supply chain strategies, negotiate contracts, optimize inventory and freight costs, coordinate MRP and S&OP activities, mitigate supply risks, support new product introductions, and ensure trade, quality, and regulatory compliance. Lead continuous improvement initiatives while collaborating with engineering, manufacturing, finance, quality, and customer service teams.

Manage design and preconstruction activities for large academic and institutional projects through design, engineering, and construction phases. Lead project meetings, reviews, documentation, consultant procurement, cost and schedule management, and client communications. Conduct design and engineering analyses, coordinate consultants, oversee construction documentation, and maintain site presence as needed. The role requires extensive architecture, engineering, construction, and project management experience, with occasional travel to New York City.