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Top Customer Success Jobs in Rochester, NY

923+ Job Results
3 Days Ago
Rochester, NY
Remote
300 Employees
3-5 Years of Experience
300 Employees
3-5 Years of Experience
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Customer Success Manager at BetterCloud is responsible for overseeing the post-sale relationships of 15-25 customer accounts, ensuring they achieve their goals with the software. This role involves onboarding customers, providing ongoing engagement, gathering feedback, and advocating for customer needs, all while maintaining strong relationships and driving customer satisfaction.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+35 More
3 Days Ago
Rochester, NY
Remote
559 Employees
100K-140K Annually
5-7 Years of Experience
559 Employees
100K-140K Annually
5-7 Years of Experience
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Automation
The Customer Success Manager in Commercial Insurance is responsible for driving retention and growth of clients, enabling successful adoption of Shift technology, collaborating with various teams, and representing the voice of the customer. This role requires deep industry knowledge in commercial lines insurance and at least 5 years of experience in the insurance industry, particularly in investigations and underwriting.
3 Days Ago
Rochester, NY
Remote
58 Employees
5-7 Years of Experience
58 Employees
5-7 Years of Experience
Software • Business Intelligence
As an Enterprise Customer Success Manager, you will build and maintain relationships with enterprise customers, ensure successful onboarding, drive product adoption, represent customer needs internally, manage renewals, identify upsell opportunities, monitor customer health metrics, conduct strategic reviews, and deliver training sessions.
3 Days Ago
Rochester, NY
Remote
1,153 Employees
1-3 Years of Experience
1,153 Employees
1-3 Years of Experience
Healthtech • Software • Telehealth
As an RCM Process Specialist, you will prioritize incoming requests and ensure effective resolution while maintaining communication within the team. Your role includes updating best practices, managing information across systems, and supporting the revenue cycle management process.
3 Days Ago
Rochester, NY
Remote
95 Employees
1-3 Years of Experience
95 Employees
1-3 Years of Experience
Consumer Web • Digital Media • Social Media
As a Law Enforcement Response Specialist at MediaLab, you will handle legal requests and processes from law enforcement agencies, maintain records, and ensure compliance with legal standards. You will also contribute to refining internal procedures and work closely with cross-functional teams for effective communication. This role requires discretion, problem-solving skills, and the ability to handle sensitive information professionally.
3 Days Ago
Rochester, NY
Remote
875 Employees
1-3 Years of Experience
875 Employees
1-3 Years of Experience
Cybersecurity
Expense Specialists at GuidePoint Security support the accounting and payroll teams by processing and auditing employee expense reports, preparing payment lists, and reconciling data in NetSuite. They also help document corporate procedures and communicate effectively within the organization.
3 Days Ago
Rochester, NY
Remote
397 Employees
1-3 Years of Experience
397 Employees
1-3 Years of Experience
Edtech
An Implementation Specialist I will develop and implement course content, collaborate with project teams to deliver innovative materials, format content according to project specifications, and maintain course content using established systems. The role involves using various software tools and participating in project planning and problem-solving.
3 Days Ago
Rochester, NY
Remote
181 Employees
75K-85K Annually
5-7 Years of Experience
181 Employees
75K-85K Annually
5-7 Years of Experience
eCommerce • Insurance • Software
The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.
3 Days Ago
Rochester, NY
Remote
223 Employees
5-7 Years of Experience
223 Employees
5-7 Years of Experience
Big Data • Cloud • Information Technology • Software • Analytics • Business Intelligence • Big Data Analytics
The Customer Success Engineer at Lakeside Software will provide technical solutions and support to enterprise customers, develop best practices for SysTrack implementation, and build strong customer relationships to enhance product adoption and satisfaction.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
3 Days Ago
Rochester, NY
Remote
263 Employees
3-5 Years of Experience
263 Employees
3-5 Years of Experience
Logistics
The Operations Support Representative will ensure the timely delivery of critical medical supplies, handle shipment issues, protect patient confidentiality, and maintain communication with stakeholders. Key responsibilities include managing shipment bookings, maintaining records, generating reports, providing customer support, and escalating issues as needed.
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