Top Customer Success Jobs in Rochester, NY
The Customer Experience Research Associate will lead customer experience research projects for public sector clients, focusing on financial and citizen services. Responsibilities include managing research projects, developing surveys, conducting data analysis, and maintaining client relationships to inform policy and improve citizen experiences.
The Head of Customer Support at Celigo drives customer success by leading a high-performing support team, managing both onshore and offshore resources, and enhancing operational effectiveness. Responsibilities include strategic leadership, team management, ensuring customer satisfaction, handling escalations, and optimizing multi-channel support strategies.
As an Enterprise Customer Success Manager, you will manage the customer relationship from adoption to renewal, optimize product utilization, advocate for product improvements based on customer feedback, and showcase business impact to customer executives through business reviews and regular communication.
The Engagement Manager, Customer Success is responsible for onboarding and growing enterprise clients by pitching Zinier’s innovative Field Service Platforms, ensuring timely project delivery, and collaborating with sales and development teams to drive customer success and satisfaction.
The Customer Success Associate at Qualio will focus on improving customer retention and growth through proactive engagement, renewal management, and account management. Responsibilities include driving customer adoption, handling contract negotiations, and collaborating with other teams to enhance customer experience.
Vultr is inviting applications from candidates who don't see a suitable job opening. This proactive approach allows the company to match applicants to relevant opportunities in cloud computing before positions are publicly advertised.
Outlier is seeking talented writers fluent in Portuguese from Portugal to assist in training generative AI models. Responsibilities include reading and classifying texts, writing short stories, and evaluating factual accuracy of AI-generated content.
The Retention and Recovery Specialist I interacts with clients to assist in the return of rental equipment and convert clients to private pay services. Responsibilities include managing phone calls, resolving issues, answering inquiries, maintaining detailed documentation, and meeting productivity goals.
The ERP Implementation Specialist & Admin will deploy and manage the Infor LN ERP system, ensuring it meets the company's manufacturing needs. Responsibilities include configuring the system, data migration, collaboration with cross-functional teams, user training, and ensuring system security and compliance.
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The Customer Support Lead will oversee Tier 1 support agents, managing daily operations, resolving client escalations, and improving service quality. The role also focuses on team leadership and coaching, enhancing workflows, and conducting performance analysis.
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