The Role
Manage post-sale relationships for a portfolio of clients, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive support and escalation.
Summary Generated by Built In
Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
Responsibilities and Duties
- Develop and nurture relationships with selected accounts for successful campaigns.
- Be a trusted advisor and expert in our DemandFactor offerings.
- Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
- Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
- Manage account documentation, including reports and recommendations.
- Handle post-sale account management, fostering growth through great customer service.
Qualifications
- Excellent written and verbal communication skills with a strong connection to customer success.
- Minimum two years of account management or customer service experience preferred.
- Highly organized and detail-oriented, able to handle over 30 clients effectively.
- Ability to thrive collaboratively in a team and independently with minimal supervision.
- Strong problem-solving skills, with the ability to engage and interact with internal teams.
- Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
- Comfortable learning various software, from MS Office (Excel) to CRM systems.
- Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
Skills Required
- Excellent written and verbal communication skills
- Minimum two years of account management or customer service experience
- Highly organized and detail-oriented; able to handle 30+ clients
- Ability to work collaboratively in a team and independently with minimal supervision
- Strong problem-solving skills and ability to engage internal teams
- Logical thinking to diagnose and resolve issues and escalate when necessary
- Comfortable learning and using software such as Microsoft Excel and CRM systems
- Time management and effective prioritization skills in a dynamic environment
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The Company
What We Do
Demand.com is a customer-focused revenue growth firm specializing in B2B demand generation and performance marketing. By aligning its success with clients' success, the company helps enterprise organizations and agencies accelerate pipeline growth and achieve measurable ROI. Utilizing first-party data and 100% in-house operations, Demand.com provides high-quality, triple-verified leads to help B2B companies find their next customer.
