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Top Customer Success Jobs in Rochester, NY

920+ Job Results
An Hour Ago
Rochester, NY
Remote
710 Employees
79K-93K Annually
3-5 Years of Experience
710 Employees
79K-93K Annually
3-5 Years of Experience
eCommerce • Productivity • Software
The Customer Success Manager at Salsify is responsible for managing the post-sales lifecycle for a portfolio of Enterprise and Global customers, ensuring they achieve business value from their ProductXM investment, leading product adoption, executing success plans, and conducting business reviews while collaborating across teams.
Top Benefits:
401-K
Company Equity
Company Outings
+36 More
2 Hours Ago
Rochester, NY
Remote
1,500 Employees
5-7 Years of Experience
1,500 Employees
5-7 Years of Experience
Fitness • Healthtech
The Client Executive, Reseller at Headspace is responsible for managing client relationships, onboarding new clients, driving adoption and renewals, and collaborating with internal teams to deliver value. This role requires proactive management of client documentation and reporting, as well as acting as a voice for clients to inform strategy and identify advocacy opportunities.
3 Hours Ago
Rochester, NY
Remote
2,500 Employees
3-5 Years of Experience
2,500 Employees
3-5 Years of Experience
Information Technology • Productivity • Software
The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.
3 Hours Ago
Rochester, NY
Remote
1,484 Employees
1-3 Years of Experience
1,484 Employees
1-3 Years of Experience
Aerospace • Transportation
The Operations Control Specialist oversees flight-following activities, monitors aircraft during operations, manages communications, coordinates with ATC, and assists aircrew. Responsibilities include tracking flight plans, reporting discrepancies, and initiating emergency procedures as necessary.
5 Hours Ago
Rochester, NY
Remote
15 Employees
1-3 Years of Experience
15 Employees
1-3 Years of Experience
Mobile • Software
The Ad Creative Specialist will develop and optimize creative advertisements for mobile apps and games, focusing on enhancing conversion rates and reducing costs. Responsibilities include creating video content, managing influencer relationships, collaborating with marketing teams, and staying updated on creative trends.
5 Hours Ago
Rochester, NY
Remote
105 Employees
3-5 Years of Experience
105 Employees
3-5 Years of Experience
Logistics • Transportation
As a Customer Support Team Lead at Mudflap, you will guide a team of specialists to enhance customer satisfaction, track team performance metrics, provide feedback, and improve customer support processes. This role emphasizes hands-on leadership, agent empowerment, and process improvement to benefit small trucking businesses.
6 Hours Ago
Rochester, NY
Remote
304 Employees
3-5 Years of Experience
304 Employees
3-5 Years of Experience
Fintech • Payments • Real Estate • Software • Financial Services
The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+38 More
6 Hours Ago
Rochester, NY
Remote
130 Employees
3-5 Years of Experience
130 Employees
3-5 Years of Experience
Software
The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+39 More
6 Hours Ago
Rochester, NY
Remote
170 Employees
1-3 Years of Experience
170 Employees
1-3 Years of Experience
HR Tech • Software
As a Leave Specialist, you'll manage employees' leave of absence processes from start to finish. Responsibilities include providing personalized support, ensuring accurate payroll processing, and collaborating with various stakeholders to enhance the leave experience. You'll also collect feedback for product improvement and actively participate in team meetings to foster a proactive work environment.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+35 More
7 Hours Ago
Rochester, NY
1,248 Employees
1-3 Years of Experience
1,248 Employees
1-3 Years of Experience
Healthtech • Pharmaceutical
The Verification and Pre-Authorization Specialist is responsible for verifying patient benefits, processing eligibility requests, ensuring compliance with regulations, coordinating with internal departments, and addressing eligibility-related denials. They must have strong knowledge of payer guidelines and work efficiently with productivity indicators, while maintaining ethical billing practices.
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