Top Customer Success Jobs in Rochester, NY

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Sr. Provider Customer Success Manager manages strategic partnerships with healthcare clients, ensuring optimal adoption of technology and facilitating value-added solutions while fostering collaboration and improving customer performance.

The Senior Customer Success Engineer will guide Enterprise customers in adopting Rasa solutions, providing technical support and optimizing AI assistants while gathering user insights for product development.

The Senior Customer Success Manager will manage strategic customer accounts, driving retention, upsells, and product adoption while collaborating with internal teams to enhance customer success operations.

The Customer Success Executive will implement and scale AI solutions in healthcare, ensuring strong adoption by nursing and clinical teams while managing client relationships and project execution.

Lead a team of Customer Success Executives to manage enterprise health system accounts, drive impactful solutions, and ensure client success metrics are met.

The Customer Success Manager at Maze will drive user adoption, support mid-market customers in research practices, and own renewal strategies. The role involves educating clients on the product, analyzing customer usage, and advocating for client needs within the company. Additionally, the manager will lead executive reviews and identify opportunities for account expansion.

The Client Success Account Manager at Axios oversees account management for growth accounts, ensuring client satisfaction and driving retention through strategic media planning and collaboration with internal teams.

The Customer Success Manager will oversee onboarding, compliance, operational support, and customer satisfaction for clients while managing multiple projects.

The Customer Success Manager will engage with enterprise finance leaders, driving value from AI solutions and managing customer success initiatives to enhance renewals and partnerships.

Manage a portfolio of customers as primary contact, drive adoption and retention, respond to support requests, troubleshoot issues with product teams, identify upsell and renewal opportunities, and provide customer insights to product and engineering.

The Director of Customer Success will lead a team to drive customer adoption, retention, and revenue growth, ensuring effective management of both customer relationships and operational processes.

As a Client Success Manager, you will partner with employer clients to enhance the value of Hinge Health's programs, driving retention and adoption. Responsibilities include building client relationships, conducting program audits, launching enrollment campaigns, and using data insights to maximize product utilization.

Manage a team of SMB Customer Success Managers, focusing on revenue growth, customer retention, and team performance while utilizing data-driven strategies.

Responsible for maintaining customer health and retention in financial accounts, delivering high-touch onboarding, and driving strategic growth through proactive partnerships and technical advisory.

The Customer Success Manager will manage enterprise customer portfolios, focusing on onboarding, driving product adoption, and ensuring renewals and expansion through strong relationship building and measurable outcomes.

As Manager of Customer Success for the SMB segment, you will lead a team, design engagement strategies, drive growth metrics, and optimize customer journeys to ensure high retention and expansion across 6,000 districts.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

The Client Success Manager will build client relationships, develop strategic marketing plans, drive revenue growth, and ensure client satisfaction through effective communication and marketing strategies.

The Customer Success Manager will lead onboarding and support for Commercial customers, develop relationships, educate clients on product use, and collaborate with various teams.

The Senior Manager, Customer Success Management will lead a team, develop customer strategies, drive engagement, improve retention, and optimize processes within the Commercial and Digital segments.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Manage customer relationships, ensuring engagement, retention, and growth. Guide customers through the lifecycle, collaborating with the commercial team and product team.

The Lead - Customer Success Manager focuses on client onboarding, relationship building, support, and ensuring clients maximize value from products and services, overseeing communication across teams.

The Vice President of Customer Success will lead the client success organization, focusing on retention, growth, and measurable outcomes through strategic execution and team development.