Top Customer Success Jobs in Rochester, NY
Seeking a Customer Success Manager to manage a portfolio of health system clients, develop relationships, resolve customer issues, and collaborate with internal teams. Remote position within the US with a base salary of $120K to $160K + equity.
The Customer Support Analyst at Bridgeway Benefit Technologies will enhance customer success by resolving product-related issues, managing customer inquiries, and maintaining relationships to ensure satisfaction and contract renewals. Responsibilities include triaging client issues, logging tickets, collaborating with internal teams, and providing exceptional customer experience.
The Customer Engagement Manager at Armis will coordinate all aspects of product implementation, manage project plans and dependencies, ensure clear communication among teams, track project progress, and foster a culture of accountability within the Customer Experience organization.
The Lead Generation Specialist identifies and analyzes potential sales opportunities using various software and tools to contact prospects. They qualify leads through outreach, manage prospecting activities in the SAP C4C CRM platform, and collaborate with sales territory managers for customer visits and follow-ups. The specialist also contributes to marketing efforts under guidance.
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
The Customer Success Manager at AmpUp will manage post-sale customer journeys in the EV charging sector, educate site hosts on product usage, foster client relationships, monitor customer metrics for retention, advocate for customer needs to internal teams, and identify upselling opportunities.
As an Air Ticketing Specialist, you will process ticketing requests, respond to service desk inquiries, and provide consultative solutions for clients. The role requires expertise in ticketing systems and collaboration within a team to enhance client satisfaction and resolve airline queries effectively.
The Senior Customer Success Manager is responsible for ensuring customer satisfaction and retention by driving the adoption of the company's software, developing account expansion strategies, consulting with customers, renewing contracts, onboarding new customers, and creating feedback loops with product management.
As a Client Onboarding Specialist at RepeatMD, you will drive customer onboarding, guide clients through personalized experiences, conduct engaging training sessions, and provide strategic insights to enhance business growth. You'll also champion client success stories and collaborate with teams to enhance the onboarding process.
The Senior Manager of Customer Experience will lead the Customer Experience Center of Excellence, providing mentorship and guidance to create exceptional customer experiences. The role involves developing a multi-year CX roadmap, aligning strategic priorities with the company's mission, monitoring customer health, and improving CX operations through insights from customer data and collaboration with cross-functional teams.
Top Companies in Rochester, NY Hiring Customer Success Roles
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