About Vantage:
At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone – from developers to enterprises – analyze, report, collaborate on and optimize their cloud infrastructure costs. Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked together at DigitalOcean, they are taking their combined knowledge to build and scale the Vantage platform. Together we are a high output team of ~60 employees based out of New York City (but embrace a remote-friendly lifestyle).
Our current customers include Square, Circle CI, Metronome, Decagon, and Temporal.
Vantage is also well capitalized and backed by outstanding top-tier investors including Andreessen Horowitz, Scale Ventures, Matthew Prince (Co-Founder, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others.
About The Role:Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings.
This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises.
Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.
What You Will Do:You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Previous experience with FinOps Cloud Cost Management solutions
You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person
Monitoring and observability expertise
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Relevant Data Visualization / financial product experience
At this time Vantage is only setup to employ in the United States
Skills Required
- 3+ years of customer-centric industry experience as a Customer Success Manager or Technical Account Manager across B2B technology or SaaS
- Strong communication skills and exceptional attention to detail
- Ability to communicate effectively with CTOs, VPs of Engineering or Infrastructure, and DevOps professionals
- Previous experience with FinOps or cloud cost management solutions
- Ability to manage a broad portfolio from SMB through commercial accounts
- Strong emotional intelligence and ability to empathize with customers
- Bias for action and comfort working in ambiguous environments
- Monitoring and observability expertise
- Experience building and deploying cloud infrastructure using AWS, Azure, or GCP
- Relevant data visualization or financial product experience
- Kind and considerate disposition
Vantage (vantage.sh) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vantage (vantage.sh) and has not been reviewed or approved by Vantage (vantage.sh).
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Fair & Transparent Compensation — Pay is presented as competitive, with multiple role examples and public ranges indicating market-aligned base and total compensation expectations across engineering, sales, and customer success.
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Healthcare Strength — Health, dental, and vision coverage is described as fully covered for full-time employees, which signals unusually strong core medical benefits.
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Equity Value & Accessibility — Equity is positioned as a meaningful part of total rewards, suggesting an emphasis on long-term upside alongside cash compensation.
Vantage (vantage.sh) Insights
What We Do
Vantage is a cloud cost observability platform with more than a dozen native integrations, including AWS, Azure, GCP, Kubernetes, Datadog, Snowflake, Databricks and more. Thousands of organizations globally, ranging from startups to F500 companies, rely on Vantage to optimize billions of dollars in annualized infrastructure costs. Vantage was founded by former employees of AWS, Digital Ocean, and GitHub and is backed by top venture capital firms, Andreessen Horowitz and Scale Venture Partners.
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