Top Customer Success Jobs in Rochester, NY
The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.
As a Real-Time Bidder Specialist, you will support the Data Science team by analyzing and enhancing online real-time bidder models. You will deploy and maintain machine learning models that drive user retention and monetization, working closely with multiple teams to generate actionable insights.
Client Advisors at World Insurance Associates focus on prospecting and cultivating new commercial clients while providing risk management solutions. They leverage corporate support and resources to engage with potential clients, helping them with both business and personal insurance needs. A background in insurance is not required, but sales experience is necessary.
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The Senior Digital Ads Client Manager will manage a portfolio of small businesses, focusing on optimizing their digital ad performance. Responsibilities include consulting clients, analyzing advertising performance, and introducing tailored solutions to enhance results. The role emphasizes relationship management and driving business outcomes through digital marketing expertise.
The Operations Support Specialist greets and checks in clients, manages phone calls, schedules appointments, and performs clerical duties to support office needs. This role requires strong customer service skills and the ability to work in a fast-paced environment.
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The Hearing Representative will provide representation for employer clients during unemployment compensation hearings, analyze case information, prepare witnesses, and ensure excellent customer service while adhering to state-specific laws and regulations.
As a Customer Support Manager, you will lead and develop the customer service team, ensuring prompt resolution of inquiries and complaints. Your responsibilities include overseeing operations, implementing policies, training team members, managing performance, and fostering customer relationships, while maintaining high satisfaction levels.
As a Client Launch Specialist, you will focus on establishing new Workers’ Compensation and Disability policies, managing customer inquiries, maintaining accurate communication records, and staying updated on insurance regulations while providing exceptional customer service in a fast-paced environment.
As a Senior Climate Resiliency Specialist, you will lead initiatives for applied climate adaptation in the energy sector. Collaborating with various stakeholders, you will enhance energy infrastructure resilience through innovative solutions, data analysis, and strategic planning. You will also excel in communication through compelling presentations and reports.
The Grantee Specialist will support Head Start programs by providing training and technical assistance to improve compliance with federal standards. This role involves both onsite and virtual consultations, quality improvement plan development, and communication with regional offices to enhance program management and operations.
As a Global Success Manager, you will drive client adoption of the Ontic platform, manage client communications, and provide strategic guidance to ensure client retention. You'll work closely with clients to help them achieve their business objectives and assist internal teams in product-related decisions while identifying growth opportunities and managing renewals.
Top Companies in Rochester, NY Hiring Customer Success Roles
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