Top Operations Jobs in Portland, OR

Partner with the CEO and senior leaders to shape enterprise priorities, structure complex decisions, drive strategy execution, establish KPIs, resolve cross-functional trade-offs, and lead high-impact initiatives. Serve as a trusted advisor and operator who extends the CEO’s impact, creates organizational alignment, and improves workflows through AI and emerging tools.

Coordinates student advising operations, including advising data management, academic progress tracking, course scheduling, enrollment processes, reporting, system audits, and data accuracy. Collaborates with academic departments and student support teams to resolve discrepancies, maintain schedules, support enrollment activities, and help students remain on track toward graduation.

Manage end-to-end operations for specialized participant pools supporting AI projects. Responsibilities include participant onboarding, verification, quality management, engagement monitoring, process optimization, project planning, documentation, and stakeholder enablement. Partner with product, technology, data, science, delivery, and customer success teams to scale manual workflows into technology-driven solutions and support high-quality human data collection for AI tasks.

Own day-to-day operational quality and performance across vendors and workflows. Track SLAs, analyze operational data, identify risks, recommend improvements, and drive corrective actions. Manage escalations, root-cause analysis, vendor enablement, SOPs, training materials, continuous improvement initiatives, and reporting dashboards. Partner with Product, Engineering, and Customer Success to resolve recurring issues and align operational performance with customer expectations. This is a hands-on individual contributor role in a distributed environment.

Supervise BPO agents, monitoring attendance, productivity, performance, quality, and service levels. Communicate operational changes, enforce policies, prepare accurate reports, coach and motivate agents, provide feedback, handle escalated customer interactions, streamline procedures, and support disciplinary actions. The role requires strong English communication, Excel reporting skills, problem-solving ability, resilience under stress, and availability for rotating 24/7 shifts.

Leads production operations and application support for high-traffic websites and web applications. Manages incidents, escalations, communications, service desk staffing, documentation, budgets, and support processes. Oversees distributed teams, collaborates with internal and external stakeholders, reports production status, and provides rotating 24x7 on-call support. The role requires extensive incident, change, testing, people, and IT service management experience, plus familiarity with cloud platforms, monitoring tools, and ticketing systems.

Own vendor and operational SLA performance, analyze quality and workflow data, identify risks and improvement opportunities, and implement data-driven changes. Serve as an escalation point for performance issues, conduct root-cause analysis, and collaborate with vendors and internal teams on resolution. Develop SOPs, training materials, best practices, and reporting dashboards while partnering with Product, Engineering, and Customer Success to improve reliability, quality, and customer outcomes.

Reviews, organizes, scans, tracks, and processes incoming client tax documents; assists with tax information intake, routing, return assembly, e-filing, final delivery, and preparation of informational tax documents. Provides general operational support and helps the team meet government deadlines while following established procedures.

Own Salesforce and commercial systems as the enterprise system of record for pipeline, forecasting, and reporting. Define commercial metrics, data standards, and governance; improve data quality and adoption; build repeatable board and executive reporting; reconcile sales reporting with Finance; establish forecasting cadence and accountability; manage commercial systems roadmap and external implementation partners.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Leads Cloud and AI Platforms business operations, cross-organizational strategy, fiscal-year planning, rhythm-of-business execution, and executive business insights. Orchestrates inputs from Product, Sales, Marketing, Finance, Engineering, Partners, and Customer Success to align priorities, investments, and GTM execution. Drives governance, risk management, operational improvements, and data-informed decisions while influencing senior stakeholders and managing a high-performing strategic planning team.

Maintains lender-placed insurance customer, client, and agent accounts; processes premium and delinquent payments; researches and resolves complex exception items, refunds, and correspondence. Manages client mailboxes, handles service calls, analyzes trends and data, and supports process-improvement projects. The role collaborates with clients, account executives, outsourcing centers, and internal teams while meeting time-sensitive deadlines.

Leads revenue operations across the full customer lifecycle, owning forecasting, pipeline analytics, GTM systems, CRM governance, customer health scoring, planning infrastructure, and revenue reporting. Partners with Sales, Marketing, Finance, Energy Markets, and Customer Success to improve productivity, standardize processes, connect contracted value to realized revenue, and surface risks and opportunities. Manages a team spanning sales productivity, analytics, and operations.

Owns revenue operations across Amazon, third-party marketplaces, retail partners, MAP compliance, and HCP sales. Responsibilities include marketplace catalog and promotion management, inventory monitoring, reseller enforcement, retail onboarding, purchase order processing, workflow and SOP development, reporting, and cross-functional coordination with Sales, Finance, Marketing, Supply Chain, Legal, and external partners.

Serve as the Chief Growth Officer’s strategic operator, leading GTM execution across Sales, Marketing, Channel, Customer Success, Product, and Finance. Own revenue operations, pricing, deal governance, forecasting, territory and quota planning, data unification, HubSpot architecture, executive dashboards, pipeline optimization, and Q2C processes. Manage a HubSpot Administrator, improve commercial analytics, establish operating cadence, and deploy AI-enabled workflows across the GTM technology stack.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

Provides overnight customer service and operational support for exchange members. Monitors and troubleshoots trading and clearing systems, investigates issues using internal and external tools, logs and responds to tickets, and coordinates resolutions across internal and external teams. The role requires trade desk or exchange operations experience, knowledge of U.S. equity markets, FIX and SBE protocol support, real-time monitoring, and basic SQL, Groovy, or Python querying.

Supports customer operations by improving data quality, consistency, and usability across Salesforce, ServiceNow, MyAlkami, and PingIdentity. Audits data flows, identifies record issues, documents integrations and processes, refines intake forms, supports dashboards and data cleanup, and participates in user acceptance testing. Collaborates with cross-functional stakeholders to establish data standards and improve customer and employee workflows. This remote contractor role is designed for recent graduates or career changers with strong organization, communication, and spreadsheet skills.

Leads workers’ compensation claims operations analytics and continuous improvement. Builds real-time reporting, identifies operational risks and root causes, coordinates cross-functional solutions, and tracks outcomes across spend categories. Partners with Analytics, IT, Product, Data Science, and Shared Services to develop scalable reporting, automation, self-service tools, and AI-enabled capabilities. Establishes business requirements, operating roadmaps, standard work, and governance while developing talent and supporting data-driven decision-making.

Evaluates and modernizes legal operations workflows through AI-driven automation, vendor spend analytics, billing review, performance dashboards, and standardized reporting. The role manages e-billing and legal spend data, documents workflows and model outputs, supports responsible AI adoption, and partners with legal, finance, procurement, and technology teams on vendor management and operational improvements.

Lead and transform the Fraud Intelligence Team into a scalable, high-impact function by improving operating models, QA and labeling processes, talent development, cross-functional partnerships, and measurable fraud prevention outcomes using automation and analytics.

Lead and transform the Fraud Intelligence Team by designing scalable operating models, QA and measurement frameworks, and talent programs. Drive labeling quality, operational metrics, and fraud prevention impact; convert frontline fraud observations into insights for Product, R&D, Analytics, and GTM; leverage AI, automation, and tooling; and serve as a cross-functional fraud subject-matter expert while developing early-career talent and measurable business outcomes.

Own commercial operations across deal desk, pricing, contracting, pipeline hygiene, forecasting, OKRs, CRM data, AI-driven workflows, account planning, and leadership reporting. Partner cross-functionally with Sales, Customer Success, Marketing, and Legal to standardize commercial processes, improve data quality, manage complex deals, and surface actionable business insights. The role also supports sales materials and recurring pipeline and forecast reviews.

Leads Microsoft Marketplace strategy and operations, including strategic planning, business reviews, governance, KPI frameworks, investment prioritization, executive reporting, and cross-functional execution. Advises senior leadership, drives organizational effectiveness, manages risks and resources, and leads a global team of strategy, operations, business management, and program leaders across a technology marketplace ecosystem.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.