Top Customer Success Jobs

The Head of Customer Success at kea will lead the Customer Success team in deploying and supporting the Voice AI solution for restaurants. Responsibilities include establishing customer success standards, building a talented team, and improving the overall customer experience.

Customer Success Manager responsible for ensuring customers get the most value from technology, data solutions, and consulting services. Responsibilities include onboarding, problem-solving, building relationships, providing training and support, and advocating for customer needs. Ideal candidate has 4+ years in customer-oriented roles and experience in construction or energy efficiency industries. Bachelor's degree required. Strong communication, problem-solving, and analytical skills desired.

Scratch Financial is seeking a Support Operations Specialist to provide technical support for payment processing and communications solutions, collaborate with cross-functional teams, improve support processes, and conduct customer onboarding calls. Requires hands-on experience in SAAS technical support, troubleshooting skills, and strong communication abilities.

Provides administrative support and customer service to large group insurance clients, manages client relationships, leads projects, provides alternative solutions, and collaborates with internal teams.

Responsible for providing exceptional customer service, serving as a liaison between clients and internal departments, managing day-to-day support for complex customers, and developing strong customer relationships. Oversees account and project management, problem resolution, and implementation.

The Senior Customer Care Advocate at MetLife in Warwick, RI, will provide exceptional customer service for Annuities and Life Insurance products, complete financial transactions over the phone, educate clients on market requirements, and serve as a liaison between customers and operational areas.

As a Client Partner, you will be responsible for building new business and creating long-term value for clients. You will prospect and penetrate organizations, develop account plans, and deliver persuasive sales presentations to generate new business. You should have at least 7 years of experience in Enterprise software sales, with a track record of reaching and exceeding business targets.

Client Partners needed to scale revenue productivity by expanding client base and deepening relationships with enterprise clients. Responsibilities include driving client value, prospecting new stakeholders, executing account growth plans, and leading strategic initiatives. Qualifications include 6+ years in Enterprise Client Partner roles, expertise in industry relationships, and a track record of exceeding targets.

Serve as the day-to-day liaison between Enterprise clients and the company, ensuring client satisfaction, delivering value, and driving success for clients through creative and strategic services. Manage client relationships, onboard clients to the platform, oversee account finances, identify upsell opportunities, and guide creative production. Leverage industry knowledge to drive adoption of Intelligent Creative. Qualifications include 7+ years of enterprise client management experience, expertise in brand and creative strategy, and strong interpersonal and communication skills.

Seeking a Solutions Specialist to drive the success of Silver Tax Software as a Service (SaaS) platform by providing technical expertise and support to customers and internal teams. Responsibilities include managing operations, optimizing processes, assisting with implementation, data reconciliation, user acceptance testing, and improving customer experience. Requires Bachelor's degree in Accounting, Data Analytics, or Information Systems, 2+ years of experience with multi-currency portfolio accounting and/or wealth management systems, proficiency in Agile software development, data analysis, project management, and skills in Python, SQL, and AWS.

The Relationship Partner in the financial services industry will be responsible for building strong relationships with business partners and clients, delivering solutions to help grow their businesses, and ensuring client satisfaction. They will also streamline processes, identify trends and opportunities, and manage all commercial aspects of the client relationship.

Apex Clearing is seeking a Relationship Partner, Institutional to build strong relationships with business partners and serve as a vital point of contact for Apex Clearing customers.

The eCommerce Specialist at Optimum is responsible for providing high-value sales through chat and email, engaging customers, and maintaining product knowledge. The role involves meeting sales targets and delivering excellent customer service to drive sales growth.

The Manager, BPO Management at Optimum is responsible for developing and overseeing inbound call campaigns, strategies, and processes for third-party vendors providing services for Altice USA. The role involves building partnerships with vendors, managing relationships and performance, developing sales and revenue strategies, and ensuring compliance and invoicing activities. Qualifications include a Bachelor's degree, 4+ years of sales and marketing experience, 4+ years in sales management, and the ability to travel extensively and lead a virtual sales force.

Seeking a Senior Director Customer Care with expertise in digital contact center operations and leading chat and social care operations. Responsible for enhancing customer satisfaction, managing performance, identifying revenue opportunities, and implementing process improvements. Must work closely with stakeholders and senior leadership to achieve KPIs and drive operational excellence in care digital channels.