Description and Requirements
Job Title: Sr. Customer Care Advocate - $22.10/hr.
Location: Warwick, RI . Virtual with In-Person Training. New Hires Should live within a commutable distance of our office in Warwick.
Role Value Proposition:
As a leader in insurance, MetLife never underestimates the significance of the impact made by associates.
We are actively hiring Customer Care Advocates for our Annuities and Life Warwick Customer Care Team starting on July 8 th , 2024. As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, strong multi-tasking skills, an attention to detail, strong intellectual curiosity, and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
To enhance your success and engagement from day one and throughout your career, we provide various benefits including, but most definitely, not limited to:

• Paid training
• Dental, medical & life insurance
• Retirement plans including 401(k).
• Paid time off
• Paid overtime based on business needs.
• Programs designed to strengthen and reward your performance.

Key Responsibilities:

• Provide "Best in Class" customer Service for Annuities or Life Insurance products.
• Complete financial transactions over the phone including withdrawals and changes to investment allocations.
• Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions.
• Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries.
• Research and respond to errors, contract discrepancies and processing delays.
• Research special requests and act as a liaison between your customer and operational areas.
• Use computerized systems efficiently to track, troubleshoot and gather information.
• Adhere to a provided schedule for your workday.

Essential Business Experience and Technical Skills:
Required:

• Virtual roles predominantly work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• High school diploma or equivalent required.
• 1-2 years customer service experience (call center, retail, hospitality).
• Job is performed primarily virtually with required in office days based on business needs.
• Obtain FINRA Series 6 license within business specified time frame. (Training and costs for the FINRA exams are covered by MetLife)
• Ability to work during the hours of operation of 8:30am-6:30pm EST Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.

Preferred:

• Higher educational experience or professional certification
• Insurance or Financial Services industry experience or Product specific experience
• Prior Call Center experience
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
• Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife.

Business Category Global Technology & Operations
Number of Openings 20
At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is $45,979.00.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$45,979.00