Top Operations Jobs

Maintain an inventory of AI tools, index field use cases, track adoption and utilization, manage access requests and provisioning, ensure AI data hygiene, produce simple reporting, and create communications and micro-enablement to drive field AI adoption.

Drive strategic decision-making and operational excellence for Flywire's Travel business. Evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, lead cross-functional initiatives, optimize revenue and processes, and support annual and quarterly planning to scale the platform.

Nine-week summer analyst program within Operations supporting processing, trade/asset support, reporting, transformation, and data management. Responsibilities include transaction processing, reconciliations, client lifecycle support, data analytics and reporting, risk reporting, process improvement, and creating Tableau dashboards. Program includes training, networking, and may lead to full-time roles.

Lead cross-functional initiatives, design executive reporting and dashboards, track OKRs and key metrics, analyze credit and portfolio performance, create executive materials and business reviews, and coordinate strategic priorities across pricing and underwriting while partnering across a matrixed organization to drive alignment and accountability.

Lead and own the control environment for Public Sector Operations: identify, assess, and mitigate operational risks; manage issue remediation and risk events; support audit and regulatory readiness; partner with business teams to embed controls; drive automation and control effectiveness. Act as primary first-line contact for audits, compliance testing, and regulatory engagements.

Lead end-to-end business strategy and operations for Chase Co-brand: set strategic vision, deliver executive communications, drive talent and culture, improve processes (including AI tools), manage controls/RCSA, ensure contract compliance, and partner cross-functionally to execute large-scale initiatives.

Lead development and implementation of control strategies to mitigate compliance and operational risk. Use advanced data analysis and tech literacy to identify trends, implement anti-fraud and cybersecurity measures, manage and mentor a diverse team, and engage stakeholders to ensure operational excellence and alignment with policies.

Lead the end-to-end operational interface between Chase and card networks (Visa/Mastercard) for issuing. Manage network relationships, contract trackers, portal access, issuer identifier governance, compliance workflows, readiness for network changes, controls, audits, and executive reporting while partnering with SMEs and Compliance to remediate issues.

Lead and execute compliance and operational risk testing: plan and run tests, identify control gaps, verify control design and implementation, coordinate with stakeholders, and drive remediation and continuous improvement.

Lead testing strategy and execution across business lines to assess controls, identify gaps, drive remediation, manage complex testing programs, apply risk management, communicate results to senior stakeholders, and manage a team to ensure regulatory and firm policy alignment.

Lead virtual inbound customer service operations in targeted communities, expand talent pipelines (including Military Spouse Program), build governance and operating cadence, manage stakeholder and community partnerships, translate community needs into scalable processes, drive metrics-based performance, ensure employee engagement and audit-ready operations, and represent the firm in public and media settings.

Review TRID/RESPA/TILA disclosures and escalations for completeness and compliance, validate client documentation to Chase purchasing requirements, place conditions for Correspondent review, maintain production and quality metrics, and produce daily and weekly reports.

Support branch operations by processing teller transactions, resolving teller-line issues, assisting customers with digital/mobile solutions, completing operational tasks within policy, supporting branch manager scheduling, and escalating customer or risk concerns.

Support branch operations and customer experience by processing teller transactions, resolving issues, routing customers to bankers, handling routine operational tasks, assisting branch manager with scheduling, detecting potential fraud, and ensuring compliance with bank policies.

Support Palantir teams by tracking and stabilizing projects, removing blockers, and driving operational outcomes. Troubleshoot issues, design and implement processes/tools, scope initiatives with stakeholders, and deliver results on-time and on-budget while learning and improving team productivity.

Supervise daily media operations to ensure seamless acquisition, cataloging, scheduling and distribution of news content. Manage asset requests, monitor feeds and quality control, support live signal scheduling, troubleshoot transmission paths with technical teams, and optimize media workflows across platforms.

Support Renewals Operations through analytics, reporting, and forecasting; analyze renewal workflows and quoting; ensure data quality across CRM and renewal systems; partner cross-functionally to improve processes, implement system enhancements, and support strategic GTM initiatives to maximize ARR retention.

Manage operational execution of workforce engagement programs (Matching Gifts, Volunteers for Good, Community Impact Grants, Giving Campaign). Serve as platform administrator for CSRconnect and GrantsConnect, ensuring data integrity, configurations, reporting, and user support. Provide program analysis, benchmarking, grant payment backup, vendor coordination, and customer service for employees and agents while supporting campaign logistics and executive reporting.

Provide high-level executive administrative coverage for Executive Team members during absences and support Shared Services programs. Manage complex calendars, travel logistics (domestic/international), expenses, confidential correspondence, process improvements, and event/project coordination to ensure operational continuity.

Lead strategy and execution for remote autonomous operations, building and scaling Remote Operations Control Centers (ROCCs). Define intervention protocols, staffing, KPIs, tooling, and escalation pathways. Partner with engineering and field teams to reduce human interventions, improve uptime, and translate operational insights into autonomy improvements. Hire, train, schedule, and manage operator performance while driving process automation and continuous operational optimization.

Lead and execute end-to-end control testing for US Card, assessing design and operational effectiveness of automated/hybrid/manual controls. Create test documentation and findings, perform code and quality assurance reviews, identify control weaknesses and recommend remediation, and partner cross-functionally to advance process simplification, automation, and sustainable risk management.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Join TekniPlex's talent community to stay connected for future opportunities across various fields, contributing to innovative material solutions.

Provide day-to-day technical support for investment account opening operations, train and mentor staff, resolve complex account issues, design and execute quality assurance, and lead process and system improvements to ensure timely, compliant service to subscribers.

Manage safety, staffing, and performance of weekend shift employees. Monitor productivity, assign tasks, ensure quality, and lead operations to meet KPIs while improving team efficiency.