GM, PX Partnering Business Services & PX Advisory

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

Our GM, People Experience (PX) Partnering - Business Services & PX Advisory will serve as both a direct Business Partner to senior leaders and a leader of teams providing Business Partnering and Advisory services across the business. You will report directly to the Chief People Officer and sit on the Global PX Leadership team, playing an important role to develop, embed and deliver on our global People strategy.

To thrive in this role, you will love working in the business as well as mentoring, coaching and growing your team. The combination of leadership, business partnership and hands on collaboration requires someone who embraces challenges, competing priorities and the ability to make an impact.

What you’ll do

• Provide strategic Business Partnering support to the Chief Business Operations & Strategy Officer and lead the Business Partners supporting the CFO, CLO and their leadership teams.
• Provide leadership and guidance to the Head of PX Advisory who leads Xero’s centralised team of talented PX Advisors distributed across NZ, AU, UK, and the Americas. This team ensures that world class support is delivered to our ‘customers’ - Xero employees, people leaders and the wider PX team. 
• Work closely with the other GMs of PX Partnering to ensure strong collaboration and communication to align with a ‘one team’ approach across all of Partnering. Together you will evolve and drive our strategic business partnering objectives, ensuring that consistent and impactful people programs are delivered in alignment with the global people strategy.
• Collaborate with your peers in PX Center of Excellence teams (OD, Remuneration, Workplace), working as one team seamlessly across our global locations and with our global PX team embodying ‘we make it together’.
• Identify the unique skills and development opportunities across your team to ensure they are working to demonstrate or role model the capabilities in our PX Capability Framework.
• Serve as a trusted advisor to the Chief Business Operations & Strategy (BOS) Officer providing ongoing support & guidance with all aspects of the people experience inclusive of talent management, annual team calibration, organisational design, restructures, and much more. 
• Support complex, sensitive and/or high risk ER issues when required. 
• Maintain an in-depth knowledge of employment legislation and practices, advising on risks and ensuring regulatory compliance. Partner with the legal team/external lawyers as needed/required.
• Utilize data to strategically analyse trends and metrics in partnership with the team to develop solutions, programs and policies aligned to priorities.
• Working closely with our Talent teams you will ensure recruitment priorities are met and drive workforce planning for your portfolio.
• Ensure COEs have an understanding of priorities in the Business Services portfolios and work in partnership to ensure programs and resources are developed that are relevant and timely. 
• Build a positive employee experience that empowers Xeros to thrive and leads to improved business performance. 
• Play an important role across the PXP function to test, experiment and improve how we work inline with our PX Transformation and team evolutions.
• Support the Chief People Officer as needed.
• Proactively understand and manage risks as they relate to your role.
• Proactively understand and manage compliance and regulatory obligations for your areas of responsibility.

Success looks like

• The reputation of the People function at Xero is upheld, in terms of providing highly credible, strategic, efficient and appropriate HR advice.
• Strong working relationships are maintained with key stakeholders, team members and peers. 
• You are a trusted advisor to the Chief Business Operations & Strategy Officer.
• Your team is highly engaged and understand how they contribute to the PX objectives and the overall success of Xero.
• Your team operates with psychological safety and a sense of collaboration, open & direct communication and consistent touch points for feedback. 
• The HR advice provided (and documentation prepared) is of a high quality standard, is timely and accurate.
• People are treated with dignity and respect at all times.
• Feedback from business stakeholders about the quality of service/advice/coaching/challenge provided is positive.
• Xero meets all legislative compliance requirements at all times balancing risk with pragmatism.
• Contributing to a positive working environment and culture throughout Xero that aligns with our Values both within your own team, across all of PX and the business.

What you’ll bring with you

• Demonstrated experience in leadership roles, covering the broad generalist spectrum of HR within fast paced, high performing organisations.
• Experience developing people related strategies and plans to achieve business outcomes.
• Success in developing & leading high performing teams.
• Deep understanding of multiple HR disciplines, including remuneration practices, employee relations, diversity, performance management, and relevant employment legislation.
• Experience working with and coaching senior executive stakeholders on complex people issues.
• Degree, Post Graduate or equivalent work experience
• Business Insight - Shows ample business and industry knowledge. Maintains good business knowledge and uses it to make sound decisions for the organisation. Responds effectively to changing market dynamics and new business information.
• Collaborates - Seeks out a broad range of perspectives and takes clear steps to address the major barriers to collaboration. Creates a culture where people feel able to express themselves with honesty; urges teamwork with other groups, functions, and teams.
• Plans and Aligns- Distributes organisational resources in a way that aligns with strategic plans and priorities. Takes steps to coordinate and align plans across teams. Supports strategic objectives with aggressive yet realistic time frames.
• Ensures accountability - Emphasises accountability and takes clear action to ensure that the organisation meets its commitments. Uses key indicators, processes and management systems to monitor the organisation’s performance against goals.
• Strategic mindset - Considers multiple scenarios to best prepare the organisation for potential changes and possibilities. Ensures organisational strategies from various units are aligned and integrated for optimal competitive advantage. 
• Communicates effectively - Takes steps to create forums where people can express themselves openly and regularly. Delivers messages effectively to groups ranging from direct reports to senior executives. Explains strategic / major initiatives in a candid, timely, and appropriate manner.
• Manages complexity- Understands the systematic elements of issues; sees the major connections, linkages and interdependencies of problems. Takes steps to ensure the organisation has the resources and processes in place to gather the information it needs. Integrates the relevant pieces of information to gain a solid understanding of the issues.
• Instills trust - Demonstrates dependability and builds a team with a reputation for living up to its commitments. Gains others’ trust and respect by showing consistency between what is said and what is done. Acts as a role model for honesty and transparency.

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.