Top Customer Success Jobs in Minneapolis, MN

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Leads the creation and scaling of Trane Cloud’s customer success model across North America. Builds the team, processes, tools, and metrics for customer onboarding, trial engagement, support, conversion, subscription revenue, and service growth. Partners with sales, product, digital, service, and commercial teams to improve customer adoption and generate opportunities. Establishes scalable operating processes, manages change, supports staffing and growth plans, and drives alignment across regions in a remote environment.

Manage and grow Delphix customer accounts across the eastern United States. Responsibilities include driving adoption, demonstrating business value, securing renewals, identifying expansion opportunities, managing customer health and risk, leading executive business reviews, coordinating technical escalations, and partnering with sales, support, product, engineering, services, and partners. The role requires strategic customer engagement, contract negotiation, KPI measurement, account planning, and familiarity with DevOps and test data management environments.

Manage a portfolio of legal AI customers to drive adoption, create success plans, transform legal workflows, lead executive reviews, reduce churn, identify expansion opportunities, and advocate customer needs to Product and Engineering.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Manage a portfolio of SMB customers using Arctic Wolf CyberSOC to drive renewals, expansions, and satisfaction. Conduct quarterly reviews, identify upsell opportunities, negotiate deals, forecast at-risk accounts, and coordinate timely issue resolution while providing product feedback to the business.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

Manage a high-volume portfolio (200+ accounts) to drive product adoption, own renewals, identify expansion opportunities, and deliver a scalable customer experience using playbooks, automation, and data. Collaborate with Sales, Product, and Support to influence product direction and proactively reduce churn across complex, multi-team customer environments.

Manage B2B software customer relationships, drive satisfaction, retention, renewals, adoption, and expansion. Conduct business reviews, identify upsell opportunities, support transitions to cloud and subscription billing, maintain accurate CRM records, coordinate customer advocacy initiatives, and collaborate with sales, consulting, marketing, and software vendors. The role requires experience with customer success or account management in B2B software, preferably including ERP and CRM platforms.

Own a portfolio of government regulatory boards and state agencies, building executive relationships and aligning SaaS solutions with agency mandates. Develop success plans, lead regulatory training, monitor platform engagement, provide agency insights, resolve complex account issues, and conduct strategic business reviews. The role focuses on retention, compliance outcomes, value realization, and long-term customer partnerships across public-sector healthcare and licensing organizations.

Build and own Redox’s provider-system customer success function from the ground up. Manage relationships with hospital IT and integration teams, increase provider engagement and referenceability, generate fast-pass introductions, identify direct commercial opportunities, and establish outreach and relationship-tracking processes. Report pilot results and collaborate with Customer Success, Sales, and Product. The role requires healthcare interoperability knowledge, autonomous relationship management, strong communication, and proficiency with customer success, CRM, and AI tools.

Own a portfolio of 50+ school districts, leading onboarding, staff activation, dashboard training, troubleshooting, adoption campaigns, and ongoing engagement. Analyze district data and activation trends, identify capacity risks, document account activity, and tailor support strategies. Deliver trainings and info sessions for school staff, collaborate cross-functionally, and use AI tools to create materials, analyze trends, and prioritize human support for districts needing intervention.

Manage strategic telecommunications enterprise accounts as the primary post-sale contact. Drive onboarding, adoption, value realization, retention, renewals, and expansion of Redis solutions. Build relationships with DevOps, engineering, and executive stakeholders, deliver business reviews, develop success plans, mitigate churn risks, and advocate for customer needs internally. Collaborate with Sales, Product, Support, Engineering, and Solutions Architecture while providing technically fluent guidance on cloud, data platforms, and telecom use cases.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.