SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.
We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office.
Role:
As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer.
This is a remote, US-based role.
Responsibilities:
Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
Establish business goals with each client and establish a plan to achieve targets
Requirements:
5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
Partner with Sales during pre and post sales
Self-motivated, detail-oriented, with a big appetite for making our partners successful
Experience with Salesforce and Apollo, a plus
Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
Candidates must be legally authorized to work in the United States and must live in the United States
$130,000/year - $150,000/year + bonus + equity + benefits
Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!
Follow Through
Deep Understanding
Whatever It Takes
Do Something Smart
Skills Required
- 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
- Ability to collaborate closely with cross-functional teams (Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, Engineering)
- Partner with Sales during pre- and post-sales activities
- Self-motivated, detail-oriented, with strong client success focus
- Experience with Salesforce and Apollo
- Willingness to travel up to 25% for client visits and industry conferences
- Must be legally authorized to work in the United States and must live in the United States
SentiLink Compensation & Benefits Highlights
-
Healthcare Strength — Feedback suggests employer-paid medical, dental, and vision coverage extends to employees and dependents, reducing out-of-pocket costs. Coverage is described as a standout element of the package.
-
Retirement Support — Feedback suggests a 401(k) plan with company matching is part of the core package. This adds predictable long-term value alongside equity.
-
Parental & Family Support — Feedback suggests fully paid parental leave for birthing and non-birthing parents, family medical leave, and fertility support are provided. These policies indicate strong support for families.
SentiLink Insights
What We Do
SentiLink is the leading fraud intelligence company, providing financial institutions and fintechs with purpose-built solutions for identity verification and fraud prevention. Our products detect synthetic fraud, identity theft, and hard-to-detect first-party fraud in real time — helping partners stop losses before they happen while approving more legitimate customers. Founded in 2017 by Naftali Harris and Max Blumenfeld, creators of the risk and fraud systems at Affirm, SentiLink was built on a simple premise: to truly stop fraud, you have to deeply understand it. That belief shapes everything, from the expert human intelligence that feeds our models to the way we work with our partners. We don't call them clients or customers, we call them partners, because that's genuinely how we think of them. Today, SentiLink processes 3M+ identity verifications per day for 500+ financial institutions, including 13 of the top 15 U.S. banks and 50+ fintech unicorns. We've raised $85M from investors including Andreessen Horowitz, Craft Ventures, and NYCA Partners.
Why Work With Us
At SentiLink, deep understanding isn't just a value, it's a company-wide expectation. For example, our Revenue Accounting Manager can walk you through SSN windows. That's not an exception; that's the norm. You'll collaborate closely, move fast, and do work that genuinely matters.
Gallery
SentiLink Offices
Remote Workspace
Employees work remotely.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We have offices in multiple cities and if you’re located near one of these offices, we would love for you to spend time in the office regularly.
