Top Customer Success Jobs in Minneapolis, MN

The Customer Success Associate manages 90+ commercial accounts, leveraging automation and data to ensure customer health, drive engagement, and handle renewals.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

Manage an enterprise book of customers for AI-enabled Legal Tracker and HighQ products. Drive adoption, value realization, retention and expansion via CSPs, EBRs, health monitoring, executive engagement, cross-functional collaboration, playbook creation, and use of Salesforce/Gong. Travel ~25%.

Own strategic direction, financial performance, and long-term growth for multi-million dollar strategic accounts. Build executive-level relationships, manage contracts and forecasts, lead cross-functional teams across NPD and sustaining operations, run strategic business reviews, identify and mitigate program risks, and drive account expansion and customer satisfaction.

Senior leader responsible for managing and growing high-value hospital and health system pharmacy partnerships. Establish executive relationships, drive partnership sales and renewals, oversee execution and financial performance of managed services, ensure quality of client deliverables, lead cross-functional teams, and deliver measurable outcomes.

Manage a portfolio of legal AI customers to drive adoption, create success plans, transform legal workflows, lead executive reviews, reduce churn, identify expansion opportunities, and advocate customer needs to Product and Engineering.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Manage a portfolio of client accounts to ensure onboarding success, respond to inquiries, coordinate orders in the ERP, monitor customer health, recommend optimizations and upsells, provide performance insights, and collaborate across teams to drive retention and growth.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Client Success Program Manager serves as the main contact for clients, managing complex programs, resolving issues, and ensuring effective communication across teams to enhance client experiences.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Represent the Redistribution business across customers and functions, identify and resolve operational risks, monitor inventory and shipment flows, support pricing and margin protection, optimize processes, and contribute to strategic initiatives to scale operations. Operate across the network rather than a single account and collaborate cross-functionally with vendors, transportation, warehouses, and account teams.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Serve as primary customer contact to drive onboarding, retention, renewals, and expansion. Manage CRM, analyze customer data to reduce churn, coordinate field deployments, collaborate with sales and operations, and build customer engagement playbooks and automation to improve experience and operational efficiency.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Client Success Manager oversees client onboarding, manages multiple projects, collaborates with internal teams and clients, and drives client satisfaction and retention efforts throughout the engagement lifecycle.

Own a portfolio of funded US customers post-funding: onboard, monitor account health, drive renewals and upsells, reactivate dormant customers, manage escalations, improve NPS/CSAT, and feed customer insights into product. Use tools like HubSpot, Back Office, Aircall and AI support (Nova).

Manage and grow a portfolio of client accounts to ensure retention and upsell opportunities. Serve as primary client liaison, oversee SLAs, drive usage of SaaS solutions, coordinate implementations, produce reports and QBRs, maintain Salesforce and NPS feedback, and support contract renewals and strategic planning.

The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Manage a portfolio of 16+ credit union partners to drive adoption of Silvur's Insurance platform. Lead onboarding, scalable training, enablement playbooks, and quarterly business reviews. Build data-driven engagement strategies, track referrals and product usage, surface insights to product and ops, and collaborate cross-functionally. Use AI tools (Claude, ChatGPT) to build automations and scale partner deliverables.