Leads residential office operations, including customer service team supervision, billing, accounts payable and receivable, collections, credit approvals, reconciliations, reporting, compliance, and process improvement. Coordinates office activities with installation and service teams, resolves escalated customer concerns, supports retention and revenue growth, and ensures accurate month-end processes and documentation.

Manages office operations, customer service, scheduling, financial reporting, payroll, credit and collections, inventory accuracy, compliance, and employee development. Coaches office staff, improves customer satisfaction and retention, oversees customer information systems, supports sales opportunities, controls expenses, and ensures efficient dealership operations. The role requires direct management experience, accounting knowledge, strong customer service skills, and effective communication.

Consult as a fractional Office Manager for hedge funds, private equity firms, and family offices. Improve operational processes, create and execute monthly action plans, diagnose roadblocks, break goals into actionable steps, implement policies and controls, evaluate progress via KPIs, and maintain detailed consulting records while providing implementation resources.