Top Customer Success Jobs in Houston, TX

YesterdaySaved
Remote
Houston, TX
143K-193K Annually
Mid level
143K-193K Annually
Mid level
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.
Top Skills: B2B Saas
YesterdaySaved
Remote
Houston, TX
Entry level
Entry level
Information Technology • Productivity • Professional Services • Software • Business Intelligence
Serves as a trusted advisor to SaaS customers, driving adoption, value realization, engagement, retention, renewals, and expansion. Builds executive relationships, develops success plans, monitors customer health, mitigates risks, and identifies growth opportunities. Partners with Sales, Support, Professional Services, Product, and Marketing to resolve challenges, communicate customer feedback, and deliver measurable business outcomes across enterprise accounts.
Top Skills: AIEnterprise Content ManagementKnowledge ManagementM-FilesSaaSWorkflow Automation
YesterdaySaved
Easy Apply
Remote
Houston, TX
Easy Apply
120K-140K Annually
Senior level
120K-140K Annually
Senior level
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.
37 Minutes AgoSaved
Remote
Houston, TX
100K-130K Annually
Senior level
100K-130K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Sports • Analytics
Owns conference-level customer relationships and renewals across Division I collegiate athletics. Leads adoption, value delivery, renewal planning, expansion, cross-sell and upsell opportunities across conference offices and member schools. Coordinates with Customer Success, Product Success, Sales, and Business Development teams while managing complex, multi-stakeholder initiatives and building strategic relationships with senior collegiate athletics leaders.
Top Skills: SaaSTeamworks
Reposted An Hour AgoSaved
Remote
Houston, TX
86K-187K Annually
Junior
86K-187K Annually
Junior
Software • Quantum Computing • Metaverse • Infrastructure as a Service (IaaS)
Serve as the primary delivery lead for strategic customers, driving post-sales adoption and value across Microsoft cloud platforms. Manage stakeholder relationships, orchestrate delivery resources, track consumption and adoption, resolve blockers, run program reviews, and align technical solutions (Azure, Modern Work, Dynamics) to customer business outcomes. Use Microsoft delivery methodologies and collaborate with partners and account teams.
Top Skills: AWSAzureDynamicsItil FoundationMicrosoft 365Modern Work
3 Hours AgoSaved
Remote
Houston, TX
Mid level
Mid level
Artificial Intelligence • Information Technology • Machine Learning • Marketing Tech • Sales • Software • Database
Own retention, engagement, and growth for a portfolio of mid-market SaaS customers. Serve as the primary customer contact, monitor adoption and health, mitigate churn, lead renewals, identify expansion opportunities, manage escalations, coordinate cross-functional resolutions, and communicate customer feedback. Use consultative selling and high-touch and tech-touch engagement to maximize customer value and lifetime value.
Top Skills: Artificial IntelligenceSalesforceSalesloft
6 Hours AgoSaved
Remote
Houston, TX
Senior level
Senior level
Artificial Intelligence • Legal Tech • Software • Automation
Own post-onboarding success for active B2B SaaS customers by driving adoption, engagement, education, health monitoring, and long-term value. Build customer success playbooks, metrics, health scoring, enablement programs, and risk-recovery processes. Partner with Account Management, Product, Sales, and Engineering while supporting renewals and expansion. The role also helps establish the customer success function, mentors future hires, and educates legal teams on practical AI-enabled workflows.
Top Skills: AIB2B SaasContract Lifecycle Management (Clm)Knowledge ManagementLegal AiMatter ManagementWorkflow Automation
Reposted 7 Hours AgoSaved
Remote
Houston, TX
Senior level
Senior level
Artificial Intelligence • HR Tech • Professional Services
Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.
Top Skills: APIsCloud ComputingKubernetesService Mesh
12 Hours AgoSaved
Remote
Houston, TX
100K-108K Annually
Senior level
100K-108K Annually
Senior level
Healthtech
Leads strategic relationships with enterprise customers, driving retention, expansion, adoption, ROI, and advocacy. Develops customer success strategies, facilitates executive business reviews, manages escalations, and coordinates with Sales, Product, Clinical, and Support teams. Monitors customer metrics including NRR, CSAT, NPS, and adoption. Mentors other Customer Success Managers and serves as a subject matter expert for complex accounts.
Top Skills: GainsightMicrosoft DynamicsSalesforce
14 Hours AgoSaved
In-Office or Remote
Houston, TX
80K-95K Annually
Senior level
80K-95K Annually
Senior level
Automotive
Manage enterprise customer accounts, serving as a strategic advisor to dealership stakeholders. Drive retention, adoption, engagement, growth, and recovery through account reviews, success plans, performance analysis, and actionable recommendations. Build relationships, identify expansion opportunities, document activity in Salesforce, and collaborate with Consulting, Marketing, Support, Product, and Sales. Use AI tools to improve research, communication, documentation, productivity, and customer outcomes.
Top Skills: Ai Productivity ToolsExcelGoogle AnalyticsLookerSalesforceWorkflow Automation
15 Hours AgoSaved
Remote
Houston, TX
146K-235K Annually
Senior level
146K-235K Annually
Senior level
Information Technology • Software
Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.
Top Skills: DevOpsLaunchdarkly
Reposted YesterdaySaved
Remote
Houston, TX
75K-106K Annually
Mid level
75K-106K Annually
Mid level
Healthtech • Software
Serve as primary client contact to drive successful SaaS implementations and adoption for community-based organizations. Oversee configuration, deliver training, monitor usage and satisfaction, troubleshoot issues, and collaborate with Sales and Product to optimize outcomes and retention. Proactively identify risks and opportunities to improve client outcomes.
Top Skills: Crm Systems
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Reposted YesterdaySaved
Remote
Houston, TX
71K-153K Annually
Entry level
71K-153K Annually
Entry level
Software • Quantum Computing • Metaverse • Infrastructure as a Service (IaaS)
Supports established customers in adopting Azure and AI technologies, improving solution health, and achieving measurable business outcomes. Builds stakeholder relationships, assists with customer success planning and reviews, coordinates delivery resources, tracks risks and dependencies, escalates issues, and connects customer priorities with Microsoft solutions. The role includes structured onboarding, mentorship, and development of technical, communication, and customer success skills.
Top Skills: AIAWSAzureMicrosoft 365
Reposted YesterdaySaved
Remote
Houston, TX
Senior level
Senior level
Healthtech • Information Technology • Social Impact • Software
Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.
Top Skills: Ai-Assisted Drafting ToolsCompliance MonitoringDrip Email SystemPromotions EngineRegulatory Scanning Engine
YesterdaySaved
Remote
Houston, TX
80K-90K Annually
Mid level
80K-90K Annually
Mid level
Edtech • Software
Owns the customer journey for a portfolio of K-12 education accounts from onboarding through renewal. Manages implementations, success plans, risk mitigation, stakeholder relationships, data-driven outcome reviews, customer escalations, and expansion opportunities. Partners with district and school leaders to improve curriculum implementation and student achievement while coordinating internal teams, professional learning, product support, and account health monitoring.
Top Skills: GainsightGoogle SuiteSalesforce
YesterdaySaved
Remote
Houston, TX
100K-140K Annually
Mid level
100K-140K Annually
Mid level
Artificial Intelligence • HR Tech • Professional Services
Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.
Top Skills: Automated Software TestingQuality Assurance (Qa)SaaS
YesterdaySaved
Remote
Houston, TX
Senior level
Senior level
Artificial Intelligence • HR Tech • Professional Services
Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.
Top Skills: APIsCloud ComputingContainersGoJavaKubernetesLinuxMicroservicesNode.jsOpen-Source SoftwareService Mesh
YesterdaySaved
Remote or Hybrid
Houston, TX
105K-168K Annually
Senior level
105K-168K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Own the long-term technical success of strategic enterprise accounts by advising on ServiceTitan configuration, workflows, integrations, and best practices. Build stakeholder relationships, lead technical discovery, resolve complex issues, support adoption, analyze usage data, deliver business reviews, and partner with Product, Engineering, and Support. Coach users, manage technical initiatives, maintain account records, and identify improvements that increase customer value and satisfaction.
Top Skills: APIsData IntegrationsSaas ArchitectureServicetitan
YesterdaySaved
Remote
Houston, TX
72K-90K Annually
Mid level
72K-90K Annually
Mid level
Artificial Intelligence • Information Technology • Software
Deploy and scale AI voice agents for enterprise customers. Build conversation flows and integrations, debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues, and work in customer codebases when needed. Partner with Product and Engineering to address product gaps, support customer growth, and launch new use cases. The role requires Mandarin and English fluency, strong technical problem-solving, customer communication skills, and Pacific Time overlap.
Top Skills: AIAPIsAuthenticationLlmsPythonSipTelephonyTypescriptVoice AiWebhooks
YesterdaySaved
Remote
Houston, TX
136K-221K Annually
Senior level
136K-221K Annually
Senior level
Cloud • Information Technology • Insurance • Software • Analytics
Manages a portfolio of insurance customers by driving adoption, satisfaction, retention, renewals, and expansion of Guidewire solutions. Builds trusted relationships with C-suite, business, and IT stakeholders; develops success and account plans; leads executive reviews; identifies sales opportunities; manages customer health and commercial renewals; advocates for customer needs internally; and mentors other customer success managers.
Top Skills: Artificial Intelligence (Ai)Cloud TechnologiesCloud-Native SolutionsGuidewire Insurancesuite
YesterdaySaved
Remote
Houston, TX
Entry level
Entry level
Hardware • Insurance • Retail
Provide high-volume customer and broker support through email, chat, and phone. Answer insurance and underwriting questions, troubleshoot issues, assist with policy purchases and broker onboarding, configure the broker portal, meet service-level agreements, support conversion, and collaborate with product and insurance teams. The role requires a Property and Casualty license, strong communication, organization, adaptability, and experience in insurance or customer service.
Top Skills: JIRAOmniZendesk
YesterdaySaved
Remote
Houston, TX
Senior level
Senior level
Software • Automation
Leads and develops a team of Customer Success Managers responsible for customer adoption, retention, renewals, value realization, and expansion. Owns team operating rhythms, customer health monitoring, forecasting, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to improve customer results and team performance. Manages hiring, coaching, capacity planning, performance reviews, and process improvement.
Top Skills: GainsightSalesforceTotango
YesterdaySaved
Remote
Houston, TX
Expert/Leader
Expert/Leader
Software
Lead Prophecy’s global post-sales organization across customer success and technical support. Own retention, renewals, expansion, customer satisfaction, onboarding, adoption, enablement, support performance, and executive escalations. Define segmentation, coverage models, service offerings, metrics, health scoring, and investment plans while scaling the organization. Partner with Sales, Product, Engineering, Marketing, and Field Engineering to represent customer priorities, improve the product, build advocacy, and deliver measurable business outcomes for enterprise customers.
Top Skills: Ai PlatformsB2B SaasCloud Platforms
Reposted YesterdaySaved
Remote
Houston, TX
75K-80K Annually
Mid level
75K-80K Annually
Mid level
Insurance
Provide day-to-day operational support for client accounts: attend client meetings and open enrollment, resolve claims/benefit/enrollment issues, coordinate across internal teams and vendors, maintain client trackers and systems, prepare renewals and plan documents, run ad hoc and client-specific reporting, and support escalations under the Client Success Executive.
Top Skills: Plan ManagerSalesforceZakipoint
YesterdaySaved
Remote
Houston, TX
113K-169K Annually
Senior level
113K-169K Annually
Senior level
Artificial Intelligence • Healthtech • Analytics • Biotech
Manage Radiation Oncology customer accounts for MIM Software, building strategic relationships and driving product adoption. Provide clinical software training, basic technical support, feature presentations, and proactive issue resolution. Capture customer interactions in CRM, coordinate cross-functional follow-up, support upgrades and renewals, and identify cross-selling opportunities. The role requires clinical workflow knowledge, hospital navigation skills, customer success experience, and up to 30% national travel, including occasional meetings outside normal business hours.
Top Skills: CRMMim Software
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