Top Tech Support Jobs in Houston, TX

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Provides advanced technical support to clients and merchants using Fiserv’s online tools, websites, payment systems, and digital products. Responsibilities include troubleshooting account access, transactions, integrations, hardware, software, and connectivity issues; documenting cases; explaining technical solutions; collaborating with internal teams; and optimizing technology utilization. The role requires customer communication in a high-volume, metrics-driven environment.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.

Supports client delivery and implementation of SitusAMC software in production environments. Documents specifications, configurations, user guides, and release notes; configures and tests applications; validates and routes software defects; analyzes requirements; demonstrates upgrades and enhancements; and conducts client and internal training. Provides customer liaison support through virtual and on-site service delivery while resolving issues and adapting to changing priorities.

Provides installation support across brick-and-mortar, mobile, and on-site locations. Duties include preparing orders and parts, stocking film, transporting vehicles, cleaning and organizing work areas, laundering towels, cutting kits, assisting with inventory, conducting final inspections and bubble checks, and portering clients. Requires safe vehicle handling, physical dexterity, communication skills, a clean driving record, and the ability to lift 45 pounds.

Provides onsite and remote technical support for desktop hardware, software, peripherals, network connectivity, and office equipment. Diagnoses and resolves user issues, manages support tickets, installs and configures systems, supports employee onboarding, applies updates and patches, and escalates complex problems. The role also trains users, maintains accurate support records, identifies recurring issues, and recommends improvements while working in an office and manufacturing environment.

Provide advanced technical support for AVEVA Unified Supply Chain software to oil and gas customers, troubleshoot complex modelling problems, coordinate investigations across teams, deliver training and materials, and liaise with Sales, R&D, Services and Project Management to resolve customer queries efficiently.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.