Top Customer Success Jobs in Houston, TX

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Senior Customer Success Manager leads the execution of Customer Success strategies, manages a team, and ensures customer value and retention through effective engagement and operational management.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Manage a portfolio of restaurant customers post-sale to drive adoption, retention, and growth. Build trusted advisor relationships, deliver data-driven success plans, monitor account health, identify upsell opportunities, mitigate churn, and coordinate cross-functional efforts with Sales, Support, and Product.

The Client Success Director manages key client relationships, ensure client satisfaction, and collaborates with teams to enhance service delivery in the healthcare sector.

The Senior Client Success Manager will manage large market client relationships, ensuring client satisfaction and engagement while identifying risks and opportunities. This role involves tracking KPIs, project management, and collaboration with cross-functional teams to deliver high-quality client experiences.

Serve as the primary customer advocate for the RigCLOUD platform, driving adoption, onboarding, training, retention, and expansion. Proactively resolve complex issues, analyze usage, document feedback, produce value reports, and collaborate with support, sales, operations, and development to optimize customer outcomes in oil & gas environments.

Serve as the primary partner advocate to drive adoption, retention, and expansion of the ConnectWise platform. Collaborate with Sales, Marketing, and Support to identify opportunities, propose solutions, develop scalable playbooks, escalate and resolve partner issues, and deliver measurable ROI. Travel to partner sites and events and coach or delegate to team members as needed.

Serve as primary client contact to support implementations, maintain relationships, present program value, manage contractual commitments, coordinate internal teams, identify upsell opportunities, engage community stakeholders, and travel up to 25% for client meetings.

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.

Manage engagement and value realization for key and mid-market broker customers. Drive product adoption via account planning and data, deliver training and enablement, coordinate cross-functional resources, resolve customer issues, and maintain regular communication to ensure alignment with DAT solutions.

Manage a portfolio of enterprise and mid-market North American customers to drive adoption, retention, expansion, and measurable ROI for Jumio's identity verification SaaS. Monitor health signals, build success plans, lead business reviews, partner cross-functionally, handle escalations, and ensure customers achieve outcomes tied to renewals and expansion.

Manage a portfolio of ~30 enterprise customers through onboarding, adoption, and renewals. Run kickoffs, QBRs, health checks, and success plans; translate product usage into measurable ROI; identify risks and drive resolution across technical and business stakeholders; partner with Sales, Support, Solutions Engineering, and Product to drive retention and expansion while building scalable playbooks.

Manage strategic enterprise customer relationships to drive adoption, ROI, and product-led value. Develop outcome-focused plans, track health metrics, run executive cadences, remove adoption blockers, enable self-service, advocate product enhancements, and identify upsell/cross-sell opportunities. Collaborate with sales, solutions, product, and implementation teams while program-managing large cross-functional initiatives across Fortune 100 clients.

Own a portfolio of clients to drive product adoption and ROI through tailored success strategies, client training, proactive support, cross-functional coordination, monitoring deliverables, and strategic reviews to improve retention and outcomes.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Own end-to-end success for government SaaS accounts by driving adoption, retention, and expansion. Manage renewals and contracts, enable adoption through training, monitor success metrics, advocate for customers, and collaborate cross-functionally. Attend periodic customer visits and conferences.

The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.

Own a portfolio of clients to improve AI visibility (GEO) and retention. Lead biweekly engagements, analyze Yolando platform data to produce strategic recommendations, partner with content to drive AI-citable content, build repeatable playbooks, deliver executive reporting, master AI tooling, and identify upsell opportunities to grow accounts.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.