Top Customer Success Jobs in Houston, TX

Owns day-to-day relationships with a portfolio of healthcare customers using Lightning Bolt Scheduling. The role drives product adoption, workflow optimization, customer satisfaction, retention, renewal readiness, and expansion opportunities. Responsibilities include monitoring account health with Salesforce, Zendesk, Pendo, and Looker; resolving escalated issues; coordinating internal teams; maintaining customer documentation; and supporting onboarding, training, and optimization. Travel to client sites may be required.

Leads the NORAM scaled Customer Success organization and defines global scaled and digital customer strategies. Builds teams, coverage models, customer journeys, lifecycle communications, and 1:many engagement programs. Partners with Sales, Renewals, Marketing, Product Marketing, Communications, and regional leaders to improve retention, expansion, adoption, and customer value. Uses AI, automation, analytics, and cohort-based insights to scale personalized engagement and establish global operating standards.

Own strategic relationships with North American higher education customers, driving adoption, satisfaction, retention, and value from D2L’s Brightspace LMS. Develop customer success and retention plans, establish measurable goals, coordinate cross-functional initiatives, conduct business reviews, support renewals, oversee implementation transitions, and educate customers on support resources. The role requires executive relationship-building, consultative communication, analytical skills, and approximately 30% travel.

Manage customer success engagements for a portfolio of accounts by building trusted relationships, understanding customer goals, improving retention and product adoption, identifying growth opportunities, and collaborating cross-functionally. Use customer data and feedback to drive impactful engagements, support continuous improvement, and represent ICIS at customer events when required. Fluency in English, Spanish, and Portuguese is required.

Leads customer success strategy for complex Defense Industrial Base accounts. Builds executive relationships, develops success plans, orchestrates Microsoft resources, drives Azure and Microsoft solution adoption, accelerates consumption, manages escalations, mitigates delivery risks, and improves customer health and retention. Partners with sales, engineering, support, and delivery teams while influencing stakeholders without direct authority.

Own B2B customer relationships across onboarding, product adoption, reporting, training, and value realization. Drive Stratusphere usage, identify approval and engagement risks, coordinate technical support, and translate customer feedback into product improvements. Manage executive and private-equity reporting, create scalable documentation and playbooks, monitor customer health, and use AI tools to improve customer success operations.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Lead and coach a team of enterprise Customer Success Managers serving complex B2B SaaS customers. Improve customer journey processes, adoption, optimization, retention, and team performance while balancing scalable systems with bespoke enterprise experiences. Partner cross-functionally with Product, Support, Sales, RevOps, Implementation, and Contract Management. Act as a technical resource, advocate for the team, and voice of the customer while driving data-informed operational improvements.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Leads global Customer Success for enterprise cybersecurity SaaS customers, owning onboarding, adoption, retention, renewals, expansion, advocacy, and customer satisfaction. Develops scalable CS strategies, support processes, KPIs, AI-driven workflows, adoption programs, and executive engagement frameworks. Partners with Sales, Product, Engineering, Finance, and Marketing while managing teams across the US and India. Drives GRR, NRR, product adoption, customer value realization, and referenceability.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Own customer relationships for the Goby ESG platform, leading onboarding, platform education, value creation, and ongoing customer management. Partner with executives, frontline users, and internal technical teams to deliver contracted ESG services, solve problems, improve platform adoption, identify upsell opportunities, and drive long-term customer value. The role requires cross-functional communication, project coordination, process discipline, data-informed decision-making, and experience with business software and SaaS environments.

Own post-sales relationships for enterprise customers, leading onboarding, implementation, adoption, training, issue resolution, and account growth. Partner with technical, product, engineering, support, and sales teams to deliver customer outcomes, reduce churn, and identify renewals and expansions. Serve as the customer advocate, develop product expertise, manage escalations, and build processes in a startup environment.

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Manage post-sales relationships for mid-market and enterprise customers, driving onboarding, training, adoption, satisfaction, retention, and renewals. Monitor account health and usage trends, identify risks and expansion opportunities, provide usage insights, and maintain customer records in Salesforce and customer success platforms. Partner cross-functionally with Sales, Product, and Marketing, troubleshoot issues, and travel to customer jobsites or offices up to 25% of the time.

Manages a portfolio of distribution partners in financial services, supporting communication, product adoption, account records, usage monitoring, renewals, compliance, and partner growth. The role serves as a product expert, answers partner questions, maintains accurate CRM and account data, and collaborates with the Partnerships lead to support larger accounts and ensure successful content distribution.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Leads strategic client accounts, serving as the primary relationship owner across business units. Builds executive partnerships, drives retention, renewals, satisfaction, and account growth, and coordinates Sales, Operations, Quality, Medical, R&D, and other teams. Monitors account health, SLAs, KPIs, and deliverables; resolves issues, mitigates risks, supports cross-selling, translates feedback into improvements, and develops short- and long-term account strategies in a regulated life sciences environment.

Supports delivery of large corporate client programs and helps expand key accounts. Responsibilities include executing online and in-person training strategies, tracking program costs and learning metrics, coordinating cross-functional delivery teams, documenting meetings, and creating data-driven client reports. The role manages Fortune 100 relationships and supports accounts generating $5–8 million in annual revenue, with travel of up to 50%.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.

Own a portfolio of client accounts, driving retention, renewals, product adoption, and value realization. Build stakeholder relationships, conduct business reviews, monitor account health, identify risks, support renewals, guide onboarding and training, and relay client feedback. Collaborate with Sales, Support, Product, and Revenue Operations while maintaining Salesforce records and reporting on retention and adoption metrics.