Top Tech Jobs & Startup Jobs in Hartford, CT

As a Travel Experience Agent, you will assist VIP clients with their travel needs by providing tailored travel options, ensuring accuracy, managing reservations, and utilizing technology platforms like GDS (Sabre) and Spotnana to enhance the customer experience.

This role involves coordinating the response to customer RFPs by reviewing proposals, gathering information from internal experts, meeting deadlines, and ensuring quality in proposal submissions. The position requires effective collaboration with cross-functional teams and the maintenance of an RFP response database to support sales enablement activities.

The Senior Manager of Customer Experience Reporting and Analytics is responsible for leading the reporting and analytics teams, providing data-driven insights to leadership, conducting staff planning, and ensuring efficiency and scalability in operations. They will develop talent, interact with stakeholders to meet reporting needs, and maintain dashboards and forecasting models to enhance customer experience and organizational effectiveness.