Lead FP&A for global Value Services supporting Customer Success, Professional Services, Support, and related teams. Partner with the CCO, manage a team of three, own budgeting, forecasting, financial modeling, performance reporting, executive presentations, ad-hoc analysis, process improvements, headcount and spend controls to optimize margins and support strategic initiatives.

Manage Coupa’s end-to-end order-to-cash process, including contract and pricing validation, complex order processing, credits and rebills, billing issue resolution, data integrity, reporting, escalations, and workflow improvements. Collaborate with Sales, Finance, Legal, and Customer Success while mentoring junior team members and ensuring compliance and accuracy under deadline pressure.