Monmouth College is prioritizing innovation and technological advancements. The college’s new president has made Digital Transformation one of the pillars of its Strategic Plan. This offers a distinct opportunity for a Technical Support Engineer to make significant contributions and experience unmatched professional development. We are seeking a collaborative Technical Support Engineer ready to take their career to the next level. Our client college recently upgraded its entire server, data storage, switching and wireless infrastructure. More investments in new laptops and classroom technology are planned for the coming year. Bring your passion for customer service and positive attitude toward change management to help improve processes while increasing your technical acumen and troubleshooting skills.
The Technical Support Engineer will support the components of the academic and administrative technology infrastructure. This position reports to the Chief Information Officer and works collaboratively across the IT department to consistently deliver exceptional service to our client. This position will work with a variety of networks, servers, and desktop platforms. The duties will adjust to match the technology portfolio and project workload. The work for this position will be performed at the client’s site.
Location: On-site
Responsibilities
- Configure equipment and software and coordinate the configuration as needed with external vendors
- Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment
- Diagnose and solve problems with hardware, software, and the network
- Collaborating with the Senior Systems Engineer, Network Engineer and external vendors
- Assist with technical administrative tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that system components work together seamlessly
- Assist with maintaining internal infrastructure requirements, including account maintenance, laptop and desktop computers, servers, printers, phones, and operating system updates
- Assist the Help Desk and other teams with troubleshooting to identify root cause, and provide technical support when and where needed
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Work with internal and external partners to communicate project status, activities, and achievements
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- 2-4 years relevant experience as a Technical Support Engineer or similar role
- Strong knowledge and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with internet security practices and protocols.
- Familiarity with administering learning management systems (Moodle/Canvas/Schoology) is preferred.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong organizational and problem-solving skills.
- Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
- Prior experience facilitating discussions with end users is a plus.
Top Skills
What We Do
Since our inception in 1999, CampusWorks has become a trusted partner of countless colleges and universities across the United States and Canada. We serve higher education exclusively, so we have a deep understanding of and appreciation for your institution's mission, vision, and values as well as the business and technical challenges you’re facing. Since we are not associated with any hardware or software vendors, institutions know they can count on us to listen to their needs, provide unbiased insights into their organizational challenges, and develop tailored solutions with their best interests in mind.
Our professional services team is comprised of senior-level technical and functional experts who have the experience and skill to take on your toughest challenges. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academic Services—to remove obstacles standing in the way of success. We pride ourselves on the collaborative partnerships we form with our clients, and we value the opportunity to work alongside your team to implement change, achieve transformational results, and ensure lasting success.
Dedicated exclusively to higher education, CampusWorks’ capabilities include:
- Academic services
- Accreditation and compliance
- Assessments
- Business process optimization
- Cybersecurity
- Enterprise resource planning (ERP) support
- IT leadership
- Network and infrastructure services
- Project management
- Shared services and collaborative services
- Staff augmentation
- Strategic planning
Learn more at campusworksinc.com
