Technical Support Specialist

Posted 8 Days Ago
Be an Early Applicant
Lehi, UT
Entry level
Software
The Role
As a Technical Support Specialist, you will be responsible for troubleshooting software and hardware issues, providing support to customers via phone, live chat, and email, and working closely with different teams to resolve technical issues. Strong communication skills and attention to detail are required. Previous tech support experience and bilingual skills are a plus.
Summary Generated by Built In

Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth!

About the role

As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, shipping and hardware team, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.

Qualifications:

  1. Able to work 8 hour shifts on site Mon-Fri (shifts will vary)
  2. Strong verbal and written communication
  3. Ability to de-escalate situations
  4. High level of attention to detail and aptitude for technology

You will stand out if you also have:

  • Previous experience in tech support
  • Ticket tracking software (Salesforce, Jira, etc.)
  • Bilingual in Spanish/English

Benefits and perks

  • Equity in the form of stock options
  • Monthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joy
  • Health, dental, vision, and life insurance
  • Employer HSA contribution
  • 401K self contribution
  • Accrued PTO, with 14 paid company holidays
  • On-site gym with showers and stocked kitchen with weekly lunches
The Company
HQ: Lehi, UT
131 Employees
On-site Workplace
Year Founded: 2012

What We Do

Jolt is operations execution software available on smartphones and tablets that helps restaurants, retail, hospitality, and other businesses achieve team accountability, digital food safety compliance, and boost employee performance. Jolt is used by companies like Smoothie King, Jimmy John’s, Buffalo Wild Wings, Legoland, Marriott, Chevron, Cinemark, and thousands of other global brands.

For information about Jolt, visit www.jolt.com or call (877) 396-4112. Email inquiries can be sent to [email protected].

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