Job Title: Technical Support Analyst 2 (HYBRID)
Location: Richmond, VA
Duration: 12+ Months
Job Description:
The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Skills:
Top Skills
What We Do
Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.
● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.
● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.
● Commercial clients include Fortune 1000 and Start-Ups all over the US.
● Onshore and offshore IT delivery centers.
● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.
● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.
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