IT Support Engineer

Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of K, and comprehensive benefits! 



Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.



Position Highlights:

• $50,000+ scalable based upon experience

• Retirement plan, PTO, health insurance benefits, and bonus plan

• Hybrid work schedule (up to 2 days remote) after training completed

• Friendly, people-focused management and technical mentors

  

What You’llDo:

• Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s

• Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)

• Troubleshoot a wide variety of on-premises, and cloud environments

• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue

Skills You’llNeed:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans

• Confidence and commitment to top-tier customer service in a fast-paced environment

• Ability to stay organized and follow tasks through to completion with accuracy

• Willingness and ability to learn new applications and skills

• 0-2 years of hands-on PC support experience

• Office 365 experience

• A general knowledge of different hardware platforms, cloud services, and line of business applications



Ready to apply?

• Quick apply with your resume

OR
 

• Get a head start on the application process through our online portal here:

  https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388