Support Engineer

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Overview:

We are seeking a highly motivated Support Engineer to join our dynamic team. This role is crucial in ensuring our customers receive outstanding support and assistance with our development products and services. The ideal candidate will have excellent communication skills and a passion for customer satisfaction. A technical background is plus, but not a requirement.

Key Responsibilities:

1. Customer Support: Respond to customer inquiries and issues related to our development products via email or chat in a timely and professional manner.

 2. Troubleshooting: Diagnose and resolve issues reported by customers, providing clear and concise solutions or workarounds.

 3. Product Knowledge: Develop a deep understanding of our products and services to effectively assist customers and provide accurate information.

 4. Documentation: Create and maintain technical documentation, FAQs, and knowledge base articles to assist customers and improve support efficiency.

 5. Collaboration: Work closely with our development and support teams to escalate and resolve complex technical issues, ensuring prompt resolution.

 6. Feedback: Gather customer feedback and insights to communicate to the product team, contributing to product improvement and development.

Qualifications:

• 1 Year Cabo® experience preferred

• Proven experience in a technical support role, preferably in software or SaaS support.

• Strong problem-solving skills with the ability to analyze and troubleshoot technical issues.

• Ability to read XML and/or JSON.

• Excellent communication skills, both written and verbal.

• Ability to empathize with customers and prioritize their needs effectively.

• Detail-oriented with a focus on delivering high-quality customer service.

• Familiarity with programming languages, APIs, and software development processes is a plus.

• Experience with Priority1’s Cabo platform (LTL, TL, AR, AP) is preferred, but not required.

Additional Requirements:

• Ability to work independently and as part of a team in a fast-paced environment.

• Experience using CRM systems or support ticketing platforms is preferred.

Compensation & Benefits

• $50,000-$55,000 Base Salary

• Medical Insurance with premiums paid at 100% for employees AND dependents

• Dental Insurance 100% paid for Employee

• Vision Insurance

• HSA with Employer Contributions

• Life Insurance

• Short Term Disability

• Long Term Disability

• 401(k) Plan

• Profit Sharing: Typical annual Employer contribution of 15% of total eligible compensation

• Paid Holidays AND PTO

• Cancer, Critical Illness, and Accident Policies available

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email [email protected].

Physical Requirements: 

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Travel is not required regularly, but may be needed from time to time for work-related duties or training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)