Top Technical Support Jobs
The Technical Support Engineer will diagnose and resolve complex issues for partners, develop documentation for support processes, collaborate with teams to handle partner escalations, and analyze support trends for improvements.
The Technical Support Manager provides leadership and supervision to the US-based technical support team, focusing on performance metrics, continuous improvement, and customer service excellence. The role involves training and mentoring staff, handling customer escalations, and ensuring compliance with ISO and FDA requirements.
Technical Support role at Tenable, a leading Exposure Management company, supporting clients with cybersecurity solutions. Requires knowledge in Networking, Windows, and Linux environments. Open to diverse backgrounds and experiences, promoting Equal Employment Opportunity. Entry-level position with opportunities for career growth within the company.
The Technical Support Engineer provides application and technical support to oil and gas businesses, ensuring user satisfaction through advanced troubleshooting. They assist customers via multiple communication methods, advise on system configurations, document knowledge base entries, and work on software installations. Responsibilities also include collaborating with project management and supporting after-hours queries as needed.
The Technical Support Specialist will provide IT support by troubleshooting hardware/software issues, managing Office 365 accounts, and supporting Windows and MacOS systems. The role involves collaboration with IT teams, excellent customer service delivery, and the ability to escalate issues effectively.
As a Technical Support Engineer at Orderly Network, you'll provide Level 2 support, resolving technical issues raised by clients, educating client services teams, and documenting workarounds for known issues. You will communicate insights to internal teams, escalating urgent issues and helping improve client interactions with our services.
The Technical Support Team Lead will manage the operations team responsible for deploying and maintaining cloud-based software solutions. The role requires guidance in operational practices, ensuring compliance, improving efficiency, and monitoring system performance.
The Technical Support Representative will provide technical assistance to customers, utilizing skills in MS Azure and MS SQL, and working with various technologies like Oracle, Elasticsearch, and web servers. Responsibilities include setting up new systems and upgrades for customers.
As a Technical Support Engineer at Plaid, you will manage customer inquiries via Zendesk, troubleshoot integration issues, collaborate with engineering teams on resolutions, and work on process improvement projects. You will play a crucial role in ensuring customer satisfaction and operational efficiency.
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As a Technical Support Engineer, you will manage escalated technical cases for Agiloft's CLM software, providing support through phone, web, and email. This role involves deep diving into logs to troubleshoot issues, collaborating with the development team, and ensuring excellent customer service. You will document issues and help prevent future problems by investigating server alerts.
As a Technical Support Engineer at Tenable, you'll provide expert support for their cybersecurity products, troubleshoot customer inquiries, analyze vulnerability scans, recreate software issues, and ensure effective communication with customers while contributing to continual process improvements and product knowledge development.
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The Senior Technical Support Engineer at Wasabi will integrate applications with Wasabi Cloud Storage, analyze root causes of technical issues, collaborate with engineers, and provide technical leadership in resolving complex problems. You'll ensure seamless customer success by supporting mission-critical systems in the cloud storage domain.
The Technical Support Specialist I provides first-line technical assistance, resolving hardware and software issues for university staff, faculty, and students. Responsibilities include managing service tickets, performing root cause analysis, and supporting various platforms and technologies in compliance with service level agreements.
The Technical Support Engineer provides technical support to customers using Zoom products, resolving advanced issues, reporting bugs, and assisting with installations and training. This role requires a strong understanding of networking technologies and customer service skills.
As a Technical Support Analyst at WellSky, you will troubleshoot and resolve application support issues for clients, document issues in SalesForce, collaborate with engineering and QA teams, ensure timely responses, and provide customer support in the healthcare sector.
As a Technical Support Engineer, you will manage service requests, liaise between banks and clients, and support various technical integrations. You will communicate with clients to resolve issues and enhance satisfaction while participating in training and development opportunities.
As a Technical Support Analyst, you will serve as the first line of support for Sierra ILS customers, managing support tickets and providing technical assistance. You'll collaborate with colleagues to resolve issues, document procedures, and foster relationships with customers, ensuring excellent service and effective problem resolution.
As a Technical Support Manager, you will manage a team of technical support specialists, troubleshoot payment device and API issues, collaborate with internal teams to resolve technical problems, and maintain customer satisfaction. You will also create documentation and identify process improvements.
As a Technical Support Engineer at Software AG, you will provide prompt and professional technical support to customers using Adabas and Natural products. Your responsibilities include researching technical issues, improving customer self-service knowledge, setting up technical environments for problem reproduction, and enhancing your skills through training.
The Principal Technical Support Engineer will provide technical support to customers and internal staff, managing escalations, conducting research on technical issues, and improving the knowledgebase. The role requires collaboration with R&D to ensure customer satisfaction and the rebuilding of specialized technical environments to solve complex problems.
As a Technical Support Engineer, you will provide exceptional client support, maintain support infrastructure, optimize processes, and resolve client issues. Responsibilities include acting as a subject matter expert, analyzing internal alerts, and collaborating with product development teams to ensure operational readiness.
The Technical Support Associate - Senior will provide Tier I and Tier II support for a U.S. Government customer, handling problem identification, diagnosis, and resolution, monitoring system health, and documenting issues. The associate must work with technical teams and provide status updates to management, ensuring operational success during assigned shifts, including nights and weekends.
The Technical Support Specialist I is responsible for providing technical assistance through incoming calls, troubleshooting IT issues related to software products, and assisting with software installation and configuration. The role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
The Technical Support Representative is responsible for maintaining and troubleshooting Windows Server environments, ensuring system health and uptime. Duties include monitoring systems, handling customer support tickets, managing databases, and implementing security compliance. The role also involves using Azure Pipelines, performing after-hours support, and communicating effectively with both internal teams and customers.
The Technical Support Analyst at AssetWorks is responsible for assisting customers, responding to inquiries, troubleshooting issues, generating support tickets, and participating in follow-up testing. The role focuses on enhancing customer satisfaction through effective communication and resolution of technical problems while managing multiple tasks and priorities.
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