Top Technical Support Jobs

Provide technical assistance and troubleshooting for the UpdatePromise application via phone, email, and tickets. Create SOPs and training materials, run reports, test updates, manage accounts, follow up with customers, and assist internal teams with user/company setup and administrative tasks.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

Provide frontline technical support for Illumia customers across healthcare, higher education, and corporate campuses. Diagnose and resolve software and hardware issues, collaborate with internal teams to escalate complex cases, document solutions in the knowledge base, drive process improvements, and serve as a trusted technical advisor for mission-critical environments.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Lead and define organization-wide Responsible AI, evaluation, and model-governance standards. Orchestrate cross-organization AI initiatives, influence engineering and executive stakeholders on architecture and roadmap, oversee end-to-end delivery, and mentor other program managers to drive strategic AI program outcomes and safety requirements.

Provide technical support for Automation Anywhere products across cloud and on-prem environments: diagnose issues, analyze logs and workflows, troubleshoot infrastructure/configuration, handle tickets and remote sessions, escalate complex problems, document solutions, and participate in 24x7 rotational shifts to maintain high customer satisfaction.

Provide end-to-end technical support for Pushpay SaaS products via ticketing, chat, phone, and email. Troubleshoot platform issues, own incidents to resolution, escalate complex anomalies, maintain queue health and KPIs, and contribute to the team knowledge base.

Provide 2nd/3rd-line technical hardware and software support for Dedrone by Axon products, diagnosing and resolving network, Linux, cloud, and RF-related issues; manage tickets, update customer systems, document solutions, escalate to engineering, and participate in on-call and weekend coverage.

Tier 2 technical support specialist responsible for diagnosing and resolving complex POS, payment processing, hardware, software, and networking issues. Own escalated cases from diagnosis through resolution, communicate with clients and partners, identify recurring trends to drive product improvements, and support customer success through knowledge sharing and collaboration with Product, Engineering, and Support teams.

Provide technical support and enablement to international defense and government customers using Skydio UAS. Troubleshoot hardware, software, controller, connectivity, and cloud issues; manage cases, triage and escalate; capture Voice of Customer feedback; collaborate with product and engineering; support operational readiness and fleet utilization. Occasional travel required.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Provide Tier-III technical support and systems administration for Army training simulations (JLCCTC, ARCHER, MCIS). Install, harden, operate, and maintain Windows/Linux servers, virtualization (VMware/Hyper-V), storage, networks, and collaboration services. Support simulation integration, AAR data capture/analysis, GIS/COP displays, cybersecurity compliance (DISA STIGs, SCAP), backups, change management, and documentation. Deliver training, lead small teams, and coordinate deployments for distributed training exercises.

Provide inbound telephone technical support for ADT dealers, subcontractors, and customers. Troubleshoot radio registrations and alarm panel programming, process orders and data changes in Informix and MasterMind, provide installation quotes, confirm test signals and account status, support custom home accounts and ADHOC data cleanup, and complete related data entry and projects.

Provide advanced hands-on troubleshooting and resolution for EX/QFX switching products, reproduce and document customer issues, coordinate fixes with engineering, mentor peers, create knowledge-base content, support escalations globally, and perform occasional onsite troubleshooting and travel.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Provide Tier 2 technical support for Solovis software: troubleshoot and resolve complex customer issues, review code to isolate problems, collaborate with development/services/customer success/sales, maintain knowledgebase articles, and meet CSAT and communication targets.

Provide customer-specific technical support for semiconductor equipment including escalations, installations, calibrations, upgrades, and performance reporting. Act as field escalation focal point between customers, field engineers and division teams; support alpha/beta site testing; generate ECOs and performance metrics (MTBF/MTBI/Availability); create and review technical documentation (CENs, BKMs) and ensure field implementation. Lead small projects and mentor less-experienced colleagues while resolving complex technical issues and presenting solutions to customers.

Support Windows and Linux development, integration, and test environments: provision and image systems, troubleshoot hardware and OS issues, support software testing, maintain RMF/STIG/CIS cybersecurity compliance and documentation, and collaborate with developers, ISSO/ISSM, and test engineers to ensure environment readiness.

The Technical Support Engineer will provide technical assistance and troubleshooting for UFACTORY's robotic arms and their software, enhance technical documentation, and support customer inquiries regarding SDK and APIs.

Provide first-line technical support for Teltonika Networks connectivity products to business customers via phone, email, and ticketing. Troubleshoot networking, VPN, and cellular issues, advise on product integration, escalate complex cases to engineers, and support international customers in shift-based model.

Provide escalated technical support and troubleshoot logs, APIs, and integrations while working with agentic AI infrastructure to improve resolution quality. Coordinate with Engineering and Product on incidents, maintain knowledge base, track recurring issues, and help onboard new team members.

Lead L3 technical support for enterprise customers: manage complex incidents, perform root cause analysis, troubleshoot OS/network/cloud environments, author support documentation, collaborate with Engineering/Product/Customer Success, and ensure high customer satisfaction and operational excellence.

Provide first-level technical assistance for hardware, software, and network issues; install and maintain desktops, laptops, printers, and peripherals; monitor systems; triage and route tickets to meet SLAs; support IT initiatives and documentation; manage inventory and repairs; provide user training and occasional on-site equipment handling and after-hours support.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.