Top Technical Support Jobs

Provide advanced technical support and escalation for AI agent issues, collaborate with Product and Engineering to implement prompt and playbook changes, perform light coding fixes, create internal documentation and training, and convey customer feedback to improve the AI product.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Provide advanced technical support for IPConfigure video management software: troubleshoot, debug, write scripts, build/configure servers, document solutions, produce knowledge-base content, and escalate bugs while occasionally supporting on-site deployments.

Provide second-level support for EDI clients, troubleshoot issues, and script medical billing conversions to meet claims requirements using proprietary scripting techniques.

The Technical Support Analyst provides superior client support, manages inquiries, resolves issues, and maintains documentation while adhering to HIPAA standards.

Provide multi-channel technical support for Shift4shop and Shift4 Payments by troubleshooting, diagnosing, escalating issues, documenting interactions, and following standard processes to meet service level requirements.

Provide multi-channel technical support for Shift4shop and Shift4 Payments customers: troubleshoot issues, document interactions, meet service-level targets, escalate priority problems, and follow standard processes.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.

Provide customer-facing technical support for hardware, software, and monitoring systems; troubleshoot, diagnose, resolve, and document issues; mentor and delegate to junior staff; be available on call and support project teams.

Lead deep technical investigations and resolve complex escalations for an AI-driven SaaS product. Partner with R&D and Product to identify root causes, implement fixes or workarounds, and drive tooling and training to reduce ticket volume. Mentor Tier 2 teams and improve support processes and knowledge sharing.

As a Technical Support Specialist II, you'll provide frontline technical customer support, manage Active Directory and Exchange accounts, and support mobile devices. You'll focus on collaboration and teamwork while enhancing operations through process improvements.

The IT Site Support Specialist analyzes and supports site technologies, provides user support, maintains systems, and collaborates with clients and IT colleagues to improve operations.

Provide technical support and deploy payment technologies. Responsibilities include configuring devices, maintaining inventory records, and ensuring operational readiness. Assist clients with troubleshooting and respond to inquiries in a bilingual capacity.

The Technical Support Representative handles customer interactions to provide exceptional service and support, troubleshooting products and services, and maintaining records of interactions.

As a Technical Support Specialist, you'll assist customers with ServiceTitan software, resolve accounting workflow issues, and provide expert guidance on financial modules to enhance customer experience.

The Enterprise Technical Support Engineer will provide high-level support to enterprise customers, troubleshoot complex issues, build documentation, and collaborate with teams to enhance customer experience and product improvements.

The OpenStack Technical Support Engineer resolves complex issues in large-scale customer cloud environments, focusing on OpenStack and Kubernetes. Responsibilities include troubleshooting, incident management, and coordinating cross-functional teams to drive problem resolution.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

The Technical Support Analyst provides advanced technical support and customer service for dental SaaS platforms, diagnosing issues and communicating solutions to customers.

The Technical Support Specialist assists store leaders and franchisees by providing technical support, troubleshooting IT issues, and documenting interactions to ensure minimal disruption to store operations.

The Technical Support Specialist provides 1st contact technical assistance to store leaders and franchisees, resolving IT issues and ensuring operational efficiency across store technologies. Responsibilities include troubleshooting, documenting interactions, and managing hardware replacements.

The Technical Support Specialist I will provide expert-level customer support for Control4 products and related technologies, managing complex technical inquiries, troubleshooting, and documentation.

The Technical Support Analyst will troubleshoot, support, and enhance telephony and database systems while managing client interactions and technical investigations.