Top Technical Support Jobs

Provides SETA subject matter expertise in Mine Countermeasures and Mine Warfare for ONR Code 32. Manages MCM science and technology efforts, analyzes MIW and EOD systems, assesses technology performance and requirements, identifies research gaps, coordinates with Navy and intelligence stakeholders, and leads large technical meetings and program reviews.

Provides SETA subject matter expertise in expeditionary warfare and combat engineering for ONR Code 32. Manages science and technology efforts across multiple technology readiness levels, analyzes technical and cost information, develops operational scenarios with Marine Corps stakeholders, identifies mine warfare capability gaps, and leads research meetings, workshops, and program reviews.

Oversee secure IT operations across Linux, cloud, and data center environments. Implement intrusion detection and prevention, manage AWS and Azure resources, automate operational processes, support continuous deployment, improve system reliability, and ensure compliance and risk mitigation. The role requires Linux administration, networking, scripting, service desk and knowledge management tools, DoD IAT Level II certification, and an active TS/SCI clearance with willingness to undergo a polygraph.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Provide phone and written technical support: diagnose, troubleshoot, document issues, update customers, resolve or escalate technical problems, and use business software to track interactions and resolutions while maintaining customer satisfaction.

Provides Tier 2 technical support for Gallagher animal-management software, cloud, hardware, and system integrations across North and South America. Troubleshoots escalated issues, performs SQL-based database debugging, trains Tier 1 customer technical service teams, creates documentation and training materials, supports software releases, and coordinates with Product, R&D, IT, and global support teams. Requires fluent Spanish and English, strong problem-solving and communication skills, and familiarity with CRM, ERP, and agricultural technology.

Provide frontline technical support for an enterprise AI SaaS platform through email, chat, and ticketing systems. Diagnose issues, replicate bugs, query databases with SQL, investigate data discrepancies, and escalate complex problems. Educate nontechnical clients, manage cases in Salesforce and Zendesk, document solutions, optimize workflows, and share customer feedback with Product and Engineering. The role is suited to an early-career professional with a bachelor’s degree and interest in AI, SaaS, and technical product support.

Maintain and operate networked simulator and modeling systems supporting military training exercises. Responsibilities include operational checks, troubleshooting, preventative maintenance, hardware installation, software deployment, configuration management, technical documentation, system updates, deficiency tracking, and simulator and network construction. The role also supports distributed systems, Agile Scrum collaboration, DoD personnel, and live, virtual, and constructive training environments.

Provides technical support to attorneys and business staff in a 24/7/365 helpdesk call center. Resolves complex issues, documents interactions, manages tickets, follows helpdesk procedures, meets service and quality metrics, escalates security concerns, and delivers clear customer service. The role requires Microsoft Office proficiency, analytical problem-solving, multitasking, and familiarity with AI tools and information security protocols. It is based in a hybrid Phoenix office with a fixed Sunday, Monday, Wednesday, and Thursday schedule.

Administer and sustain Army training environments supporting JLCCTC, ARCHER, mission command systems, simulations, networks, servers, virtualization, storage, and collaboration services. Configure, troubleshoot, secure, and maintain distributed exercise infrastructure; support cybersecurity compliance, backups, change management, software development, documentation, and operator training. The role also integrates constructive simulations with Army systems, supports exercises and after-action review capabilities, and may provide technical leadership and worldwide training-event support.

Leads a global technical support team for rotary blasthole drills, resolving complex equipment issues and translating field feedback into product improvements. Responsibilities include root cause analysis, corrective actions, commissioning, acceptance testing, technical documentation, product support, and collaboration with engineering, product management, supply chain, and sales. The role also promotes ISO compliance, environmental health and safety, incident investigation, and continuous improvement.

Provide pre‑sale technical support and application engineering for HVAC and hydronic systems across the US/Canada. Troubleshoot product issues, propose solutions with Sales/R&D, document technical decisions, lead or join project teams, analyze customer feedback to improve products, and deliver occasional internal training and technical documentation.

Resolves complex Tier 2 IT escalations across network infrastructure, telephony, endpoints, medical devices, and enterprise applications. Administers Google Workspace, Meraki, 8x8, and endpoint systems; coordinates procurement and field vendors; engineers chatbot workflows; supports healthcare go-lives; and mentors Tier 1 technicians. Develops documentation and process improvements while providing autonomous remote support in a healthcare environment.

Provide technical support for gaming cabinets, computers, and related equipment. Troubleshoot hardware, software, power, connectivity, and configuration issues; install, configure, repair, and validate equipment at customer sites; use remote-support tools; document diagnostics; prioritize service requests; escalate complex issues; and deliver customer assistance during on-call or after-hours coverage.

Provides workstation, financial application, telecommunications, and IT equipment administration and troubleshooting. Installs and patches PCs, manages SharePoint and Portal content, supports Air Force financial systems, maintains equipment inventories, reports network issues, and assists with application upgrades. The role also serves as an Information Assurance Officer, Equipment Custodian, and Telephone Control Operator while supporting governance and continuity procedures.

Provide Tier 2 technical support for Windows and Mac devices, software, printers, telecommunications, and remote users. Troubleshoot hardware, applications, VPN, Microsoft 365, Active Directory, Exchange, and Office 365 issues; configure and maintain equipment; manage onboarding; document resolutions; create user guidance; coordinate with vendors; and participate in after-hours and on-call support. The hybrid role also involves process improvements, preventative maintenance, and occasional overnight travel.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Investigates and resolves technical issues for enterprise SaaS customers using logs, traces, metrics, code analysis, SQL, and API debugging. Manages support tickets, communicates with customers, escalates issues to engineering, documents findings, identifies recurring problems, and participates in rotational on-call coverage for high-severity incidents.

Designs, delivers, and maintains technical training programs for Customer Success, Support, and Professional Services teams. Develops curricula, playbooks, certifications, and LMS content; facilitates workshops and webinars; partners with SMEs and cross-functional leaders; identifies skill gaps; and measures training effectiveness through performance metrics such as ramp time and ticket resolution. The role requires technical support expertise in virtualization, containers, networking, and data storage, plus hands-on lab and hardware management experience.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Provides divisional technical support for servers, personal computers, IoT, operational technology, networks, phones, and helpdesk functions. Maintains software and firmware patches, equipment, backups, inventories, and system resources. Develops specifications, tests and deploys systems, resolves hardware, software, and network issues, creates documentation, trains users, and supports projects. Requires rotating on-call availability and occasional travel.

Provides onsite and remote technical support for POS software and hardware. Responsibilities include preparing and configuring deployments, onboarding and training users, troubleshooting client issues, analyzing software and hardware problems, collaborating with Operations, Sales, and Development, collecting product feedback, and assisting with inventory management. Mandarin fluency, including reading and writing, is required.