TECHNICAL SUPPORT MANAGER

Who we are: 

Payabli is a Payments infrastructure and monetization platform. We help Software companies reimagine payments from a feature set of their product to a core part of their business model to drive revenue, create superior product and customer experiences, and enhance their company valuations. 

Our developer friendly embedded payment components and APIs allow for our Software partners to easily integrate diverse Payment Acceptance and Issuance capabilities. In addition to accepting and sending payments we give our Software partners a comprehensive suite of administrative tools like customized boarding applications, rich reporting and analytics, dispute management wizards and more to help them easily run their payments operations. 

We’re a tight-knit and scrappy team of Entrepreneurs and Engineers that have launched and scaled successful FinTech and SaaS businesses in the past. We are a Mission and Values driven company that sees ourselves as a “Small Giant” focused on building a profitable and sustainable business. We care deeply about our Team and Partners, and never ask from them what we wouldn’t be willing to do ourselves.

Our north-star values are:

We want a vibrant culture where employees love coming to work everyday 

We want to woo Customers so that they write us love letters

We want to build a sustainable organization that has a strong sense of purpose and is long-term in its thinking 

We’re fortunate to be on the cutting edge of a tectonic shift where payments are migrating from legacy systems to Software companies

As a result we’re growing fast and are looking for an extraordinary Partner Success Manager to help us manage a number of new Partners we’ve recently brought onto the platform.

Who we’re looking for:

• We’re seeking a proactive and experienced Technical Support Manager with 3-5 years of experience in the payments industry. The ideal candidate will have a solid understanding of payment devices, APIs, and tools like Postman. You should have a friendly and professional demeanor and be comfortable communicating with developers, business teams, and customers alike.

What You’ll Be Doing:

• You’ll start as an individual contributor but will ultimately build and manage a team of technical support specialists and ensure timely resolution of technical issues related to payment systems. You will troubleshoot problems with payment devices and APIs, collaborate with internal teams to resolve issues, and maintain customer satisfaction. You’ll also create and maintain technical documentation and identify opportunities for process improvement.




• Primary Activities: 
• Manage a team of technical support specialists, ensuring customer and client issues are resolved efficiently.
• Troubleshoot and resolve issues related to payment devices, software integrations, and APIs.
• Provide technical support through various channels (phone, email, chat) and manage escalated cases.
• Utilize Postman and similar tools for API testing and troubleshooting.
• Collaborate with development and engineering teams to resolve technical issues and improve product offerings.
• Serve as a technical point of contact for business teams, developers, and customers to communicate solutions and ensure customer satisfaction.
• Create and maintain documentation for recurring issues, troubleshooting guides, and FAQs.
• Monitor customer support tickets to identify trends and suggest improvements in processes.

Desired Qualities and Skills:

• 3-5 years of experience in technical support, specifically in the payments industry. (Payments Experience Required) 
• Strong understanding of APIs and how they function in payment ecosystems.
• Proficiency with Postman or similar tools for API testing.
• Experience working with payment devices (e.g., POS systems, card readers) and troubleshooting device-related issues.
• Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical stakeholders.
• Friendly and professional demeanor; able to build rapport with customers and internal teams.
• Strong problem-solving skills with a proactive approach to addressing technical challenges.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

We take care of our people and hope you will be a part of the Payabli team for years to come: 

Immediately have a direct impact on our Organization

First row seat to a rapidly growing company as we succeed so will you

Competitive Base Salary 

Bonus potential 

Remote work, our entire team is distributed with concentrations in Florida and California 

Flexible working hours.

We focus on our goals and you set your DIY tasks to help us get to that goal.

Monthly Education Stipend on anything that enhances your skills or gets you closer to accomplishing your goals

Annual / Bi-Annual Team Retreats 

We believe in the golden principle of treating others like you would like to be treated. We believe great people come from all walks of life. Working alongside extremely talented, high output team members should be an enjoyable, uplifting experience. We have zero tolerance for any type of discrimination or mistreatement of other team members. We will not sacrifice our principles and ethics for a profit. Everyone must be treated with respect and dignity.

Payabli is an equal opportunities employer. We have a deep rooted belief in treating people kindly and compassionately. We require a healthy work-life balance that promotes meaningful, relationships with colleagues. We require team members to operate with a sense of urgency and a bias towards action. We expect you to be conscientious and resourceful.