Job Summary:
At AssetWorks, the EAM Support team is redefining support with our intelligent swarming approach, where we operate without a traditional tier structure. Our team works together, pooling our knowledge and skills to solve customer support issues. It is a collaborative and dynamic way of working, where everyone has a chance to learn and grow.
Job Description:
The Technical Support Representative will provide help and technical assistance to the internal/external customers. You will utilize your MS Azure hosting and MS SQL skills and work with other technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include setting up new systems and upgrades for hosted and on-premises customers.
Requirements:
The position is looking for the following.
- Previous experience in a call center or customer service environment desired
- Proficient in the following
- Windows Home and Server OS
- Microsoft Applications
- Log-file analysis
- Reporting
- Basic Understanding of the following
- Networking
- Virtual Machines
- SQL
- Oracle and MSSQL Databases
- Soft skills
- Fast Learner
- Excellent verbal and written communication skills
- Problem analysis and problem-solving
- Attention to detail
- Adaptability
- Team player
- Resilience
- Travel: Minimal
- After-Hours work: Some required
Benefits:
- Generous Paid Time Off
- 11 Paid Holidays
- Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
- 401k with employer match which immediately vests
- Annual Company Bonus
- Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
- Tuition Reimbursement Program
- Employee rewards and recognition programs
- Optional Employee Stock Purchase Program with company match
- Pet insurance
- TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
- Referral bonuses
- Employee engagement events
- Flexible remote work arrangements
Worker Type:
Regular
Number of Openings Available:
1
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What We Do
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk. Leveraging a comprehensive portfolio of software and consulting solutions, we help organizations work more efficiently by improving access to shared asset data, promoting greater transparency across the organization, improving service delivery, maximizing asset availability and uptime and reducing total cost of ownership. Using the latest cloud and mobile computing technologies, our asset management solutions and domain expertise help organizations eliminate waste, redundancy, and inefficiency.
AssetWorks is a US corporation and a portfolio company of the Constellation Software, Inc. group of companies which trades on the TSX under the ticker symbol CSU. As a publicly traded corporation, we are committed to promoting shareholder value by delivering quality work and solid financial results. These factors reinforce what has always been our corporate focus—putting quality first and ensuring profitability and growth will follow.
