Top Technical Support Jobs

The Technical Support Specialist provides advanced technical support for a range of applications, systems, and networks. Responsibilities include troubleshooting issues, performing root cause analysis, developing solutions, maintaining documentation, and assisting with system implementation and training.

As a Technical Support Analyst, you will help healthcare organizations and their patients address technology challenges related to telemedicine. Your role includes monitoring video connectivity, resolving technical issues, managing customer relationships, and providing coaching on the eVisit platform. Additionally, you will collaborate with departments to enhance product reliability and report metrics for performance improvement.

Responsible for providing superior technical support to clients through phone calls, emails, and system feedback. Must have experience in medical billing and exceptional client service skills. Self-motivated with a strong sense of urgency and the ability to work both independently and in a team setting.

The Technical Support Specialist will assist users by troubleshooting technical issues, managing support requests through various channels, and ensuring proper configuration of Lightspeed products while providing exceptional customer service.

Provide exceptional technical support for authorized dealers, distributors, and customers in the LATAM region. Develop and revise technical support documentation, collaborate with team members, monitor support queues, assist with technical trainings, and more.

The Senior Supervisor of Technical Support at Smarsh will lead a regional team focused on customer support for mobile capture applications and archival platforms. Key responsibilities include ensuring SLA adherence, fostering talent development, collaborating with cross-functional teams, managing escalations, analyzing performance metrics, and promoting self-service solutions.

As a Technical Support Representative, you'll handle inbound customer inquiries through different channels and provide initial technical support. Responsibilities include documenting customer interactions, offering first-call resolutions, and educating customers on available resources while developing basic product knowledge.

As a Technical Support Engineer, you will resolve customer inquiries, troubleshoot and analyze support tickets, collaborate with data teams, and contribute to the knowledge base while mentoring new team members.

The Technical Support Engineer III is responsible for providing on-site IT support to internal and external users, managing IT projects, troubleshooting advanced system and network issues, and collaborating with Corporate IT. The role also involves performing maintenance on servers and network devices while ensuring excellent guest service during live events.

The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

The Principal Technical Support Engineer will provide exceptional customer service, troubleshooting complex technical issues, delivering training on AspenTech's software, conducting pre-sales consultations, and enhancing client relationships to drive product usage. They will also collaborate on product testing and support various departmental projects.

As a Technical Support Specialist at Via, you'll provide exceptional support to partners using Via's technology to improve transportation. You'll resolve operational issues, collaborate with teams across the organization, and build strong relationships with partners, ensuring they fully benefit from the service provided.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide timely feedback, and ensure proper documentation and reporting. This role involves working with various systems, supporting clients outside business hours, and maintaining communication with internal teams for issue escalation.

As a Technical Support Engineer at Appspace, you'll provide advanced troubleshooting for software, hardware, and network issues. Key responsibilities include resolving customer issues via various communication channels, identifying root causes, advising on network requirements, and documenting interactions in the company's CRM.

The Technical Support Engineer will diagnose and resolve complex issues for partners, develop documentation for support processes, collaborate with teams to handle partner escalations, and analyze support trends for improvements.

The Technical Support Manager provides leadership and supervision to the US-based technical support team, focusing on performance metrics, continuous improvement, and customer service excellence. The role involves training and mentoring staff, handling customer escalations, and ensuring compliance with ISO and FDA requirements.

Technical Support role at Tenable, a leading Exposure Management company, supporting clients with cybersecurity solutions. Requires knowledge in Networking, Windows, and Linux environments. Open to diverse backgrounds and experiences, promoting Equal Employment Opportunity. Entry-level position with opportunities for career growth within the company.