Top Technical Support Jobs

The Technical Support Engineer resolves tier 1 ticket requests, delivers customer support, documents work, and assists with hardware setup and on-call duties.

The Associate Technical Support Specialist provides customer support, troubleshoots issues, logs interactions, utilizes software tools, and monitors service metrics while working in a hybrid environment.

The Technical Support Specialist provides IT support to employees, troubleshooting issues, managing technical requests, and maintaining IT equipment while documenting processes.

The Technical Engagement Specialist addresses elevated technical issues from clients in residential and commercial sectors, ensuring exceptional service and issue resolution via phone, chat, and email.

The Technical Support Specialist installs, configures, and maintains hardware and software systems, provides user training, and troubleshoots network issues.

The Manufacturing Engineer, Technical Support will aid in developing and supporting the CAR-T manufacturing process, resolving issues and contributing to quality assurance.

The Technical Support Engineer will resolve complex technical issues for customers in a fast-paced environment, providing excellent support and fostering customer satisfaction while mastering the Salesforce Platform.

The role involves providing technical support for security solutions, troubleshooting, training partners, and collaborating with engineering to resolve issues.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

The Technical Support Intern will provide technical support, diagnose and resolve client issues, and document interactions, while maintaining customer service standards.

Lead and scale a Tier 1 technical support organization by managing a 15-person team, driving KPIs, leading QA/training and process improvements, implementing AI/LLM solutions, coordinating escalations across departments, and improving CSAT/NPS through cross-functional advocacy and workforce management.

The Technical Consultant 35 will manage software installations and upgrades for DMS products, ensuring quality standards and timely project deliverables while providing support and guidance to stakeholders.

AspenTech seeks Technical Support Engineers for Engineering Solutions and Subsurface Science. Responsibilities include technical support, training delivery, troubleshooting, and collaboration with R&D and customers.

Manage technical support for field kiosks, ensure timely dispatch, support agents, and handle escalated cases while monitoring performance.

The Designated Technical Support Engineer at Glean supports assigned customers by troubleshooting technical issues, driving improvement in support processes, and enhancing customer experience through proactive communication and technical expertise.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.

Lead and manage Tier 2 and Tier 3 Technical Support teams, implement strategic support frameworks, and enhance collaboration across multiple global teams.

Lead a global technical support team for Smarsh Call Recording & Analytics, ensuring customer satisfaction and managing service delivery strategies. Responsibilities include team development, process improvement, and cross-functional collaboration.

Manage Technical Support Requests (TSRs) from dealers, providing remote diagnostic guidance and case management. Collaborate with technical teams to ensure timely resolution and continuous improvement.

The Technical Support Analyst provides systems analysis and desktop support to users, troubleshooting technical issues and managing help desk tickets effectively.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

As a Support Operations Engineer, you'll enhance customer interactions by analyzing data, improving processes, and optimizing support tools, contributing to overall operational efficiency.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Engineer will provide expert software support, triage customer issues, develop solutions, and maintain client relationships while collaborating with engineering and product teams.