Top Technical Support Jobs

Provide technical support to international clients, troubleshoot healthcare applications, maintain records, collaborate with teams, and ensure customer satisfaction.

The role involves supporting IT operations for elections, including installing equipment, troubleshooting technical issues, and preparing supplies for polling locations.

The Technical Support Account Manager oversees customer account operations, ensures satisfaction, manages incidents, and drives improvements while maintaining stakeholder relationships.

Provide Tier 1 and Tier 2 technical support for desktops, laptops, peripherals, software and networks. Image, deploy, procure, and inventory computing assets. Troubleshoot hardware/software issues, administer Active Directory/Group Policy and MECM/Intune environments, support servers, comply with change control, participate in disaster recovery, and provide occasional on-call and travel support.

The Technical Support Specialist provides expert support for workplace endpoint technologies, manages installations and configurations, diagnoses issues, and maintains user documentation, enhancing user experience and IT efficiency.

The Technical Support Specialist will manage customer inquiries, resolve product issues via various communication methods, and maintain effective customer relationships through proactive support and knowledge sharing.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

As a Technical Support Engineer I, you will provide exceptional support to law enforcement clients, troubleshoot technical issues, develop knowledge base articles, and ensure customer satisfaction through effective communication and problem-solving.

Provide 3rd-level technical support for PCs, laptops and thin clients: image and reimage systems, install and troubleshoot Windows desktop software, manage warranty parts, maintain asset and service-desk records, scan and remediate security vulnerabilities, and report recurring hardware/software issues to leadership.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

Provide Tier II end-user technical support across distributed environments, troubleshoot hardware/software (including macOS and Azure VDI), document incidents in ServiceNow, build runbooks, support lab/AV/networking/cloud platforms, lead junior technicians, participate in on-call rotation and occasional off-hours installs.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Lead and develop a high-performing Tier 1 and Tier 2 technical support team for enterprise clients. Drive talent development, manage escalations and critical incidents, own operational workstreams, optimize processes via KCS and AI/automation, analyze support metrics to improve SLAs and CSAT, and collaborate across Product, Client Success, and Implementation teams.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide Level 2 technical support for escalated issues (local and remote), document troubleshooting in FreshService, assist with IT projects and infrastructure upgrades, administer workstations, troubleshoot networks/VPNs and firewalls, perform software testing and installations, and train end users.

Provide Tier 1/2 IT support at manufacturing plants: troubleshoot desktops, laptops, printers, RF scanners, networking (WAN/LAN/VPN), administer Active Directory, support Office 365/SharePoint/Access, perform imaging, patching, preventive maintenance, escalate complex issues, and support corporate IT initiatives and on-call rotations.

Provide analytical and operational support to technical service teams by monitoring performance metrics, managing service data, troubleshooting issues, maintaining documentation and knowledge-base articles, updating ERP and ticketing systems, coordinating customer communications on non-critical issues, and participating in continuous improvement initiatives using Lean/Six Sigma principles. Work a 12-hour rotating schedule with on-call duties to improve service efficiency and customer experience.

Provide technical support and customer service for equipment and services, troubleshoot issues, and assist team members in resolving problems through effective communication.

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

Provide on-site installation, configuration, maintenance, and support for end-user hardware, printers, and video conferencing; manage user accounts and Active Directory; use ticketing and backup systems; assist mobile device configuration; troubleshoot network-related end-user issues; train users; support continuity planning and coordinate with other IT units and contractors.

Provide Tier 2 technical support for AV and video-conference systems, resolving escalated tickets via phone, email, and chat, coaching Tier 1 staff, reporting trends, suggesting process improvements, and assisting on related projects during low support volume.

The Technical Support Engineer provides high-quality support for US customers, collaborates with the Professional Services team for implementations, resolves complex technical issues, and documents solutions.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

The Technical Support Engineer provides 1st and 2nd level customer support for software and hardware issues, ensuring customer satisfaction and innovation in service. Responsibilities include troubleshooting, documentation, prioritizing issues, and collaborating with internal teams.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.