Top Technical Support Jobs

Manages strategic enterprise customer relationships, complex technical escalations, critical incidents, and cross-functional initiatives. Coordinates Support, Engineering, Product, SRE, QA, and Sales to resolve issues, improve adoption, retention, customer satisfaction, and operational performance. Leads customer reviews, incident management, root-cause analysis, postmortems, executive reporting, and corrective actions. Mentors junior technical project managers and establishes support engagement best practices.

Provides technical support for Trimble’s SaaS construction products, analyzing incidents, assessing severity and risk, resolving customer issues, and coordinating across teams to reduce resolution times. The role requires troubleshooting across Windows, networks, browsers, SQL, XML, HTML, and scripting; documenting bugs in Jira and Confluence; tracking cases in Salesforce; communicating with technical and non-technical stakeholders; and participating in rotating on-call support.

Develops gas utility CAD construction packages, maps, service drawings, and project documentation. Uses SAP for work orders, estimates, service listings, and customer charge projects; GasCalc for flow pressure confirmation; and DigSafe for utility marking and tickets. Maintains system, compliance, leak survey, and composite maps; coordinates with DOT, municipalities, contractors, and engineering firms; supports permitting, materials, plotters, as-built records, CAD standards, and training.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Mentor junior technicians, document tickets and client systems in Autotask, maintain procedures, and communicate professionally with clients. The hybrid role requires flexibility among home, office, and client locations.

Provide escalated technical support across multiple client environments in an MSP setting. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Deliver remote and onsite support, mentor Level I technicians, document tickets and procedures in Autotask, and maintain clear client communication.

Provides remote and onsite technical support across multiple client environments. Responsibilities include resolving escalated issues, troubleshooting Windows, macOS, Microsoft 365, networking, servers, cloud systems, and applications; administering Windows Server, Hyper-V, firewalls, switches, and access points; documenting tickets and client systems; mentoring Level I technicians; and communicating professionally with clients. The hybrid role requires work from home, the Federal Way office, and client sites in the greater Seattle area.

Provides advanced technical and customer support for Edmentum products through multiple communication channels. Resolves escalated issues, manages strategic customer relationships, documents resolutions, coordinates with internal teams, and meets service metrics. Acts as a subject matter expert for Tier I support by coaching staff, analyzing customer trends, reporting feedback, and improving troubleshooting processes and customer experience.

Provides phone and email technical support, troubleshoots product and service issues, documents cases and service findings, maintains records, uses software tools to manage requests, analyzes service metrics, performs root cause analysis, and supports process improvements. Partners with field representatives and cross-functional teams while completing product training and certification requirements.

Provides phone and email technical support, troubleshoots product and service issues, documents cases and service records, analyzes support metrics, and collaborates with field representatives and cross-functional teams. The role also contributes to root cause analysis, process improvements, product training, and customer experience initiatives while maintaining compliance with customer agreements and company standards.

Serve as first point of contact for technical issues, diagnose and troubleshoot problems, document procedures and resolutions, collaborate with engineering to escalate and resolve incidents, and participate in on-call rotations supporting the Cognigy.AI platform.

Provides 24/7 first-level technical support for FAA’s NAIMES applications and infrastructure. Responsibilities include troubleshooting, incident ticketing, escalation, system monitoring, software and hardware upgrade support, account maintenance, stakeholder notifications, application training, data validation, documentation, and Special Use Airspace and NOTAM support. The role operates rotating shifts onsite at the FAA command center and requires coordination with higher-level support and FAA operations personnel.

Leads a Tier 2 technical support team responsible for resolving complex cloud, API, and platform incidents. The role manages escalations with enterprise stakeholders, partners with Engineering and Product, drives root-cause analysis, develops support playbooks, and implements AI-powered triage and deflection. It requires strong SaaS troubleshooting, incident-response leadership, executive communication, and customer-facing technical support experience.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Provides on-site first-line IT support across company offices, including hardware, software, printers, phones, user accounts, onboarding, offboarding, asset records, deployments, documentation, and basic cybersecurity practices. Coordinates escalations with a third-party IT provider and supports RingCentral, technology vendors, and employee communications. The internship is 20 hours per week in Frederick, Maryland, with occasional travel to other sites or vendors.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

Leads IT support services for a manufacturing plant and offices, managing support technicians, service desk operations, escalations, production technology, endpoints, identity access, assets, vendors, procurement, security, and user training. Partners with manufacturing, automation, and OT teams to maintain plant-floor systems, support production readiness, resolve outages, and improve service delivery. Requires on-site work in Warsaw, Indiana, after-hours on-call support, and occasional travel.

Provides technical support for SmartCover hardware and software through phone, chat, and email. Troubleshoots networking, operating system, cellular, and hardware issues; restores systems online; documents resolutions; escalates bugs; and collaborates with field teams and internal departments to resolve customer problems accurately and promptly.

Designs and ships scalable AI and software systems for Microsoft customer support, including MCP-based agent platforms, language-model pipelines, evaluation systems, intelligent case routing, telemetry, CI/CD quality controls, and privacy-preserving data tooling. The role requires production software development, applied AI, cloud and data architecture, model evaluation, security, DevOps, and enterprise application experience.

Provides empathetic phone-based technical support to RV owners, troubleshooting electrical, mechanical, plumbing, appliance, chassis, drivetrain, and other operational issues. Manages inbound and outbound calls, documents interactions and resolutions, explains coverage, and coordinates with service facilities and internal departments. Requires deep knowledge of RV systems, brands, models, construction, maintenance, and roadside assistance.

Provides technical support by phone, remotely, and in person. Troubleshoots systems, installs hardware and software, supports networks and manufacturing integrations, maintains documentation, administers IT systems, improves processes, and helps ensure secure, continuously available computer and communication systems. The role also trains users and supports internal controls.

Provide technical support for network infrastructure, desktops, clients, servers, and software. Manage user accounts, passwords, data integrity, and file system security. Translate technical information for nontechnical users and recommend hardware and software solutions. The role follows a Sunday-through-Tuesday and alternating Wednesday schedule and requires hybrid work three days weekly in Cincinnati, Ohio.

Provides senior functional and technical support for Epicor ERP and Kinetic environments, including configuration, customization, upgrades, implementations, integrations, reporting, database administration, performance tuning, and manufacturing process optimization. Develops Epicor BPMs, BAQs, dashboards, reports, and APIs while supporting MRP, inventory, purchasing, fulfillment, MES, and shop-floor operations. Leads enhancement projects, coordinates technical and functional teams, manages stakeholders and vendors, and delivers training and documentation.

Provides phone- and chat-based technical support for RV customers. Diagnoses issues involving electrical, plumbing, HVAC, appliances, slide-outs, leveling, solar, and other systems; guides customers through safe troubleshooting; documents interactions; routes unresolved cases to Service, Parts, Warranty, or technicians; manages CRM entities and tasks; monitors leads; and follows up on outstanding concerns.

Provide first-line customer and technical support for MDCalc products. Manage support tickets from intake through resolution, troubleshoot light technical issues, escalate complex problems to engineering, and follow up with users. Identify recurring issues, maintain documentation and knowledge-base content, improve support processes, monitor support metrics, and communicate product risks and updates to internal teams.