Top Technical Support Jobs

Provides L2/L3 production support for broadband networks, troubleshooting access, aggregation, transport, routing, IP services, and subscriber connectivity. Diagnoses complex incidents using CLI, packet captures, logs, telemetry, and monitoring tools; isolates faults, performs root-cause analysis, drives resolution, and develops runbooks. Collaborates with NOC, engineering, architecture, operations, vendors, and service assurance teams during critical incidents, maintenance, upgrades, and service launches.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

Leads Tier 2 enterprise email, mobility, identity, and access support for a healthcare government environment. Manages Entra ID, Active Directory, Microsoft 365 licensing, RBAC, MFA, conditional access, Intune, mobile security, remote access, and DD-2875 authorization workflows. Guides access management analysts, supports compliance reporting, develops knowledge content, and coordinates with engineering and higher-tier teams. The role is onsite in San Antonio and requires Public Trust eligibility, U.S. citizenship, and active Security+ certification.

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support queues, performs system updates, supports cloud integrations, documents resolutions, and coordinates with technical teams. The role also delivers customer training, conducts technical evaluations, supports healthcare compliance, performs root cause analysis, and maintains customer relationships. Healthcare IT or radiology experience, strong Windows and Linux administration, MSSQL, networking, and healthcare interoperability knowledge are required.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Provides flexible technical support across organizational locations, including help desk assistance, hardware and software troubleshooting, workstation deployment, Microsoft 365 support, telecommunications, account access, asset management, and basic systems administration. Supports infrastructure tasks, technology projects, escalated issues, vendors, and internal users while following HIPAA and information security requirements.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Leads Level 2 technical support operations and supervises support professionals handling complex escalations. Responsibilities include coaching, workload management, SLA and case oversight, advanced troubleshooting, customer advocacy, cross-functional coordination, root cause analysis, knowledge management, KPI reporting, and continuous process improvement. The role partners with Engineering, Product, Customer Success, Sales, and Operations to improve resolution times, supportability, and team capability.

Leads Level 2 technical support operations and supervises support professionals handling complex escalations. Responsibilities include coaching, workload management, SLA and case oversight, advanced troubleshooting, customer advocacy, cross-functional resolution coordination, root cause analysis, knowledge management, KPI reporting, and continuous process improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to improve issue resolution, product supportability, and team capability.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Leads technical support managers, team leads, and support engineers while owning SLA performance, customer satisfaction, escalations, staffing, and operational excellence. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize support processes, develop employees, and execute strategic transformation initiatives.

Lead Mintlify’s technical support organization as a hands-on player-coach. Build enterprise support processes, SLAs, escalation paths, metrics, and coverage models; manage critical customer escalations; deploy AI and automation; partner with Engineering, Product, Sales, Solutions, and Customer Success; oversee bug triage and incident communication; and hire, coach, and develop support engineers while scaling operations.

Provide Tier 2 on-site and remote IT support across four school campuses: troubleshoot and repair staff and student devices, deploy and inventory hardware, maintain desktops/printers/AV systems, assist with network/system administration, manage tickets and vendors, and ensure compliance with technology and data security policies.

Provides Tier II technical support, troubleshoots hardware, software, network, password, and access issues, documents tickets and resolutions, triages inquiries, supports Help Desk agents, and assists with help desk software enhancements, reporting, vendor coordination, and conference room scheduling.

Provides Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related customer issues. Documents interactions, resolves open issues, follows up on commitments, educates customers, escalates complex problems, and advocates for customer needs. Participates in training and short- and long-term projects while maintaining quality and customer satisfaction.

Early-career engineering role combining HVAC and dehumidification product development with inside sales, technical support, quoting, application assistance, troubleshooting, and customer engagement. The associate will support customers, contractors, distributors, and sales teams while developing technical selling and field-sales capabilities. Travel begins at approximately 10% and increases with experience, with an intended progression to Regional Sales Manager within 12–24 months.

Manages strategic enterprise customer relationships, complex technical escalations, critical incidents, and cross-functional initiatives. Coordinates Support, Engineering, Product, SRE, QA, and Sales to resolve issues, improve adoption, retention, customer satisfaction, and operational performance. Leads customer reviews, incident management, root-cause analysis, postmortems, executive reporting, and corrective actions. Mentors junior technical project managers and establishes support engagement best practices.

Provides technical support for Trimble’s SaaS construction products, analyzing incidents, assessing severity and risk, resolving customer issues, and coordinating across teams to reduce resolution times. The role requires troubleshooting across Windows, networks, browsers, SQL, XML, HTML, and scripting; documenting bugs in Jira and Confluence; tracking cases in Salesforce; communicating with technical and non-technical stakeholders; and participating in rotating on-call support.

Develops gas utility CAD construction packages, maps, service drawings, and project documentation. Uses SAP for work orders, estimates, service listings, and customer charge projects; GasCalc for flow pressure confirmation; and DigSafe for utility marking and tickets. Maintains system, compliance, leak survey, and composite maps; coordinates with DOT, municipalities, contractors, and engineering firms; supports permitting, materials, plotters, as-built records, CAD standards, and training.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Mentor junior technicians, document tickets and client systems in Autotask, maintain procedures, and communicate professionally with clients. The hybrid role requires flexibility among home, office, and client locations.

Provide escalated technical support across multiple client environments in an MSP setting. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Deliver remote and onsite support, mentor Level I technicians, document tickets and procedures in Autotask, and maintain clear client communication.

Provides remote and onsite technical support across multiple client environments. Responsibilities include resolving escalated issues, troubleshooting Windows, macOS, Microsoft 365, networking, servers, cloud systems, and applications; administering Windows Server, Hyper-V, firewalls, switches, and access points; documenting tickets and client systems; mentoring Level I technicians; and communicating professionally with clients. The hybrid role requires work from home, the Federal Way office, and client sites in the greater Seattle area.