Top Technical Support Jobs

Provides elevated technical and customer support for residential, business, and hospitality clients. Handles inbound phone, chat, and email interactions; troubleshoots Tier 1 service, configuration, product functionality, and billing issues; reviews trouble tickets for remote resolution; escalates complex problems; performs follow-up testing; and ensures timely, high-quality customer outcomes. The role requires flexible scheduling and a suitable remote-work environment with reliable high-speed internet.

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.

Provides technical and project support to engineering staff, assists with equipment setup and tests, monitors experiments, collects and summarizes data, documents procedures, and resolves basic issues while developing technical skills through training and job shadowing.

Supports technical employees with equipment setup, testing, experiments, data collection, reporting, and procedure documentation. Learns technical processes, shadows experienced staff, assists with projects, and handles basic issues. The role is intended for a currently enrolled technical student or recent graduate and requires teamwork, communication, attentiveness, and the ability to follow directions.

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Provides first-level onsite IT helpdesk support for users, diagnosing and resolving hardware, software, account, printing, VDI, and remote-access issues. Documents and escalates incidents, manages Active Directory accounts, installs and configures software, supports specialized IT equipment, creates knowledge-base materials, and trains users. Requires strong customer communication, ServiceNow or Remedy proficiency, Security+ certification, and eligibility for an interim Secret clearance.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provide customer-facing technical support for payment devices, gateways, network and software integrations via phone, email, chat, and remote tools. Troubleshoot, configure, deploy payment solutions, document resolutions, escalate trends to Product/Development, and assist with provisioning and support cases.

Leads a team of Support Engineers serving enterprise data-platform customers. Responsibilities include hiring, coaching, escalation management, support strategy, cross-functional collaboration, process improvement, and performance against CSAT, SLA, response, and resolution metrics. The manager will analyze support data, improve customer experience and operational efficiency, and maintain technical expertise in databases, business intelligence, SQL, data modeling, and cloud data warehouses.

Provide Tier 1 desktop and end-user IT support: respond to service desk tickets, install/configure workstations and peripherals, manage AD accounts, track inventory/licenses, perform diagnostics, assist onboarding, document procedures, and escalate unresolved issues.

Provides phone and email technical support for Lowrance marine electronics customers. Responsibilities include answering product, installation, compatibility, and feature questions; remotely troubleshooting equipment using schematics and internal tools; documenting cases in CRM systems; analyzing service trends; and collaborating on training and service documentation. The role is hybrid, runs May through August, and includes required NOLA training.

Provides first-line deskside and remote IT support to end users, resolving incidents and service requests involving hardware, software, peripherals, AV equipment, network connectivity, and enterprise applications. Documents resolutions, delivers technical guidance, collaborates on escalations, supports technology rollouts, and helps maintain strong service delivery. Requires expertise across Windows and macOS environments, Microsoft tools, ServiceNow, Active Directory, Intune, Azure AD, VPN, networking, and mobile devices.

Diagnose, troubleshoot, and resolve customer software and hardware issues through phone and digital support. Assist sales and field agents with technical questions, maintain knowledge-base content, research technologies, communicate workarounds, and collaborate with subject matter experts on escalations. The role also requires explaining Vertiv products, sharing proactive guidance, and applying strong communication, organization, analytical, and presentation skills.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Provides tier-one technical support to faculty, staff, and students across Windows, Mac, Apple, and Chrome devices. Installs, configures, maintains, repairs, and upgrades hardware, software, operating systems, and peripherals. Troubleshoots Help Desk requests, documents resolutions, manages equipment inventory, supports technology upgrades, researches tools, and assists with user training. The role requires strong customer service, communication, problem-solving, teamwork, and the ability to manage shifting priorities in a school environment.

Provides scientific and technical support for custom cell culture products, serving as the primary customer liaison from project initiation through delivery. Manages timelines, specifications, approvals, documentation, change controls, customer meetings, audits, training, and technical investigations. Analyzes support and project data to identify trends and improve customer satisfaction. Requires a bachelor's degree in a relevant field and at least two years of related project, technical, scientific, or customer support experience.

Provides on-site technical support for installing, configuring, commissioning, testing, maintaining, and troubleshooting customer and company systems. Diagnoses system-level issues, coordinates with customers, vendors, and project teams, reviews technical documentation, ensures safety and quality compliance, documents service activities, supports upgrades, and recommends reliability improvements. The role requires regular travel, independent problem-solving, field engineering experience, and the ability to work with networked equipment and industrial infrastructure.

Handles inbound customer inquiries through phone, email, and chat; troubleshoots technical issues, identifies customer needs, recommends GoDaddy products, and drives sales. Maintains product and pricing knowledge, meets service and sales metrics, and supports outbound sales efforts when needed. The role requires working some nights, weekends, and holidays.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Leads technical support operations for the Envysion product line, managing team performance, support metrics, escalations, customer satisfaction, and operational health. Partners with Product and Engineering on software quality initiatives and product roadmap feedback, while driving support methodologies, cross-functional training, and executive communication.

Lead and develop a team of nine Technical Support Engineers while remaining hands-on with escalations, log analysis, integration failures, and configuration issues. Own SLA performance, AI-assisted triage tooling, support playbooks, and workflow improvements. Partner with Engineering, Product, Customer Success, and onboarding teams to resolve technical issues, improve customer experience, and establish scalable support processes.

Provides first-level technical support for business voice and data services in a 24/7 environment. Diagnoses and troubleshoots telephony, VoIP, internet, network, customer-premise equipment, and carrier issues; manages tickets, chats, and inbound calls; documents resolutions; and coordinates with customers, vendors, technicians, and internal teams to resolve service-impacting problems.

Provides phone, email, and remote technical support for video security products, including DVRs, cameras, network switches, routers, and related software. Troubleshoots hardware, software, networking, and mechanical issues; resolves customer problems; creates knowledge base content; and delivers professional customer service. The role is full-time and onsite in Liberty Lake, Washington, with an evening or overnight schedule supporting international customers.

Provide inbound SaaS technical support via phone, email, and chat; troubleshoot software, accounting, and workflow issues; own tickets end-to-end; escalate complex cases to Tier 2/Engineering; maintain product expertise; contribute to knowledge base and cross-functional process improvements; meet SLAs and CSAT targets.

Provides first-line technical support to customers through phone, email, forums, and other channels. Troubleshoots software, hardware, installation, and configuration issues; documents interactions and solutions; escalates complex problems; and collaborates with Engineering, Product Management, and Professional Services. The role also maintains knowledge-base content, submits enhancement and defect reports, advises customers on products and postal requirements, and supports customer satisfaction and retention.