Top Technical Support Jobs

The Technical Support Analyst provides customer service and technical support for computer applications and hardware. Responsibilities include answering inquiries, collaborating with technical teams, maintaining tracking logs for troubleshooting issues, and applying standard procedures to resolve routine problems in an IT call center setting.

As a Software Technical Support Engineer, you will provide technical support to customers by troubleshooting and resolving complex issues related to enterprise video management. Your role involves building and configuring servers, documenting solutions, and collaborating with product groups to improve software. You'll communicate with customers via various platforms and may occasionally visit customer sites to resolve issues.

The Associate Technical Support Engineer role involves supporting customers with AspenTech Engineering software, resolving technical issues, delivering training, and contributing to product improvement based on customer feedback and insights.

The Sr. Specialist I, Technical Support is responsible for providing advanced technical support for software, hardware, and peripherals. They resolve client issues through advanced troubleshooting, document solutions, mentor other analysts, and collaborate with various internal teams to address escalations and enhance product knowledge.

The Deployment and Technical Support Engineer is responsible for deploying and providing solutions-based support for the ThreatConnect platform to key customers. This role involves troubleshooting, maintaining customer relationships, communication, and innovating deployment technology.

The Technical Support Engineer will serve as a trusted advisor and provide full-time project support within a large government customer in Sacramento. Responsibilities include implementing and maintaining Extreme networking solutions, creating project documentation, and ensuring successful implementations through effective communication and planning.

The Technical Support Analyst role involves investigating incidents, communicating updates to clients, maintaining software knowledge, troubleshooting issues, and adhering to best practices while delivering technical application support for equities and derivatives customers.

The Technical Support Analyst investigates incidents, prioritizes and updates them in the tracking system, and communicates with clients. They maintain software knowledge, perform system checks to prevent client impacts, and develop relationships with other departments to improve service delivery. The role may require participation in team shift patterns and weekend work.

The Senior Technical Support Analyst will provide second-level technical application support, investigate incidents, maintain relationships with clients and other departments, and manage technical issues efficiently. Responsibilities include incident prioritization, application system checks, and contributing to project leadership while adhering to best practices in client communication.

The Technical Support Engineer will configure and troubleshoot hardware and software, provide technical support, maintain IT infrastructure, and collaborate with IT teams to ensure seamless operation of technology services.

The Technical Support Engineer will provide assistance to customers in resolving technical issues, ensuring the delivery of extraordinary service. The role involves troubleshooting and problem-solving to enhance the user experience.

The Technical Support Developer for Databases will troubleshoot and resolve complex technical issues related to database connectors, provide support via email and Zoom, write SQL queries, develop code for escalated customer issues, and enhance knowledge base documentation.

As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshoot technical issues, and optimize customer experiences. You'll work closely with sales to onboard new clients and help identify product improvements while enhancing your technical skills in a fast-paced environment.

As a Technical Support Specialist, you will provide critical helpdesk support for Department of Defense hardware and software, diagnosing issues with servers, sensors, and networks. You'll manage tickets, oversee spare parts inventory, and collaborate with engineers to address complex problems while adhering to strict government regulations.

As an Associate Technical Support Specialist, you will provide education and support to customers using Intercom's AI-first customer service platform. Your responsibilities include handling customer communications, resolving issues, and collaborating with product teams to enhance the user experience.

As a Technical Support Engineer at Automox, you will diagnose and troubleshoot software issues, assist customers via web or video sessions, and collaborate with Engineering and Customer Success to ensure positive experiences. You'll document interactions, create knowledge base content, and support new features while providing after-hours on-call support when necessary.

The Technical Support Specialist provides omni-channel technical support to customers, manages case backlogs, analyzes reported incidents, troubleshoots technologies, and contributes to the knowledge base to enhance customer self-service and training.