Top Technical Support Jobs

As a Technical Support Engineer, you'll troubleshoot issues, collaborate with engineering, guide customers through platform integrations, and ensure an exceptional user experience.

Provide exceptional customer service by resolving technical and non-technical issues through various communication channels, while enhancing product support and learning new software.

Provide Tier-2 technical support for CourseLeaf products: troubleshoot issues, perform non-development configuration, manage tickets, apply patches/upgrades, publish/advance milestones, maintain client documentation, liaise with development and internal teams, and educate clients. Support 85–115 clients across multiple modules and provide occasional weekend/holiday coverage.

Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.

Provide customer support via email, chat, phone, and video; diagnose and resolve software, hardware, mobile app, and integration issues; reproduce and document bugs; liaise with Engineering, QA, and Professional Services; create customer and internal documentation and training; and improve support processes to increase team efficiency.

Provide onsite end-user IT support, configure and maintain desktops, laptops, mobile devices, printers, VoIP, and backups. Administer Office 365/Exchange and Active Directory for ~100+ users, meet SLAs, maintain asset inventories, create documentation, and collaborate with vendors to resolve technical issues.

As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction while collaborating with the development team.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide technical support to store and pharmacy employees for troubleshooting Point of Sale systems and hardware, ensuring customer satisfaction and timely resolution of issues.

Provide expert-level support for laboratory automation and robotic systems. Troubleshoot issues, lead investigations, and collaborate with global teams for technical resolutions.

The Controls Engineer provides technical support for material handling systems, resolving complex issues, managing case backlogs, and improving service efficiency while collaborating with customers and team members.

Responsible for managing customer inquiries, conducting trainings, maintaining relationships, planning workloads, and supervising customer engineers. Provides technical support and leads customer meetings while ensuring adherence to procedures.

Provide technical support to clients for Interactive Brokers' platforms, troubleshooting issues and ensuring effective problem resolution.

Provide technical support for Key Management Infrastructure Help Desk, track help desk activity, assist with account issues, and ensure network connectivity for COMSEC accounts.

The Technical Support Analyst II provides customer service and technical support for Alertus products, ensuring systems function optimally and resolving complex hardware and software issues.

The Applications Engineer supports customers by providing technical solutions, managing product performance, and collaborating cross-functionally to drive sales growth and innovation in packaging solutions.

The Business Development Director will drive sales in energy solutions, manage customer relationships, lead discussions with government entities, and oversee the sales process while ensuring customer satisfaction and maximizing service value.

Provide technical and compliance support for cGMP biomanufacturing operations: lead incident response, support tech transfer and process scale-up, author and oversee batch documentation, analyze process data, drive equipment/process improvements, manage deviations/change controls/CAPAs, serve as SME and coach team members, and collaborate with cross-functional teams to ensure compliant, right-first-time batch delivery. On-call and 100% onsite in Madison, WI.

Provide Level II technical support for Hirsch video and access control products, handling installations, troubleshooting, configuration of cameras, NVRs/HVRs, servers, networking, backups and escalations to Level III while documenting cases and advising customers.

Provide first-level technical support for Clinical AI products and healthcare IT systems, troubleshoot incidents, manage ticket queues, coordinate escalations, perform system updates, support cloud integrations, train users, document resolutions, and collaborate cross-functionally to ensure customer satisfaction and regulatory compliance.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.

Provide first-line technical support and training for CARIS hydrographic software users, diagnose and resolve bathymetric/topographic data processing issues, document workflows, support sales and marketing activities, and deliver on-site and remote consultancy internationally.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.