Top Technical Support Jobs

Provide phone, email, and social media product support and troubleshooting for homeowners and plumbers using water filtration products. Handle order entry, account reconciliation, ticketing, SAP checks for stock/availability, dispute resolution, and identify cross-sell opportunities. Maintain product knowledge, support installations/maintenance questions, and report to the E‑Commerce Channel Manager. Remote role with occasional Fort Worth office visits.

Provide in-person and remote technical support for hardware, software, and network issues; troubleshoot, diagnose, and resolve problems; install, configure, and maintain IT systems; monitor systems, apply patches and security updates; document and escalate incidents; coordinate with IT teams and train end users.

Provide frontline technical support to end users by diagnosing and resolving software, hardware, OS, and peripheral issues; configure and deploy IT equipment; document and update tickets; escalate when necessary; create and maintain support documentation; deliver strong customer service while working onsite and on a rotating on-call schedule.

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

Provide technical support to sales and lab teams for plant implementations, training, troubleshooting, color matching, and product performance. Maintain documentation and SOPs, communicate formula adjustments to the lab, assist account management, and ensure product stability and application standards are met.

Provide technical support to sales and lab for plant implementations, training, troubleshooting, color matching, documentation, and account maintenance. Ensure SOPs, communicate formula adjustments, analyze issues, and support product performance and application standards.

Provide first-level technical support for hardware, software, and applications; respond to tickets via HappyFox; assist with user account and permission management; support enterprise systems (Blackbaud CRM, Salesforce, Microsoft365); document incidents; aid in system implementations, testing, training, and basic data integrity/analysis tasks.

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Provide expert technical support and product/application guidance for refractory products; develop market growth strategies, product launches, promotions, and business cases; perform application analysis, collaborate on failure investigations, conduct market and portfolio analysis, and present at industry events.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Lead and grow a team of Support Engineers for a cloud data warehouse analytics product (Sigma). Hire, mentor, and train staff; own support metrics (CSAT, IR, SLA, TTR); improve processes; collaborate cross-functionally; analyze support data to drive product and operational improvements.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Provide frontline technical support to internal and external customers via phone and email; troubleshoot packaging and automation equipment, create and manage support cases, coordinate with service and engineering, develop technical documentation and training, and provide occasional onsite diagnostics and after-hours coverage as part of a rotation.

Provide remote and field technical support for Pattyn packaging systems across North America. Troubleshoot electrical, PLC (Structured Text), pneumatic, mechanical, motor control, sensors, and encoders; log and prioritize cases in CRM; communicate with customers and internal teams; escalate complex issues to R&D or factories; travel 10-20% and work a 4x10 schedule with overtime eligibility.

Provide advanced 3rd-level technical support for optical and X-ray processing equipment, troubleshooting electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and field visits, maintain documentation, train service personnel, and participate in NPI and after-hours rotating support.

Provide part-time, task-based CBRN detection and technical support: conduct detection operations, manage equipment and logistics, train stakeholders, perform field troubleshooting, produce SITREPs/AARs, follow chain-of-command protocols, and support post-deployment communications. Requires travel, lifting equipment, and adherence to federal standards.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

Provide hands-on end-user support for desktops, mobile devices, and conference room tech; manage MDM and print platforms (Intune, Jamf, PrinterLogic); use ServiceNow for incident management; support projects, system integrations, and vendor escalations; participate in on-call executive support rotation; create knowledgebase and deliver user training.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Provide Tier 1 and Tier 2 end-user support for Microsoft 365, Windows 10/11, hardware, printers, and basic networking. Manage account administration, device provisioning, onboarding/offboarding, asset inventory, ticket documentation, and escalate complex infrastructure or server issues to senior teams while delivering strong customer service.