Top Technical Support Jobs

The Technical Support Analyst provides systems analysis and desktop support to users, troubleshooting technical issues and managing help desk tickets effectively.

Manage Technical Support Requests (TSRs) from dealers, providing remote diagnostic guidance and case management. Collaborate with technical teams to ensure timely resolution and continuous improvement.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

As a Support Operations Engineer, you'll enhance customer interactions by analyzing data, improving processes, and optimizing support tools, contributing to overall operational efficiency.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Engineer will provide expert software support, triage customer issues, develop solutions, and maintain client relationships while collaborating with engineering and product teams.

Provide advanced technical support and escalation for AI agent issues, collaborate with Product and Engineering to implement prompt and playbook changes, perform light coding fixes, create internal documentation and training, and convey customer feedback to improve the AI product.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Provide advanced technical support for IPConfigure video management software: troubleshoot, debug, write scripts, build/configure servers, document solutions, produce knowledge-base content, and escalate bugs while occasionally supporting on-site deployments.

Provide second-level support for EDI clients, troubleshoot issues, and script medical billing conversions to meet claims requirements using proprietary scripting techniques.

The Technical Support Analyst provides superior client support, manages inquiries, resolves issues, and maintains documentation while adhering to HIPAA standards.

Provide multi-channel technical support for Shift4shop and Shift4 Payments by troubleshooting, diagnosing, escalating issues, documenting interactions, and following standard processes to meet service level requirements.

Provide multi-channel technical support for Shift4shop and Shift4 Payments customers: troubleshoot issues, document interactions, meet service-level targets, escalate priority problems, and follow standard processes.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.

Provide customer-facing technical support for hardware, software, and monitoring systems; troubleshoot, diagnose, resolve, and document issues; mentor and delegate to junior staff; be available on call and support project teams.

Lead deep technical investigations and resolve complex escalations for an AI-driven SaaS product. Partner with R&D and Product to identify root causes, implement fixes or workarounds, and drive tooling and training to reduce ticket volume. Mentor Tier 2 teams and improve support processes and knowledge sharing.

As a Technical Support Specialist II, you'll provide frontline technical customer support, manage Active Directory and Exchange accounts, and support mobile devices. You'll focus on collaboration and teamwork while enhancing operations through process improvements.

The IT Site Support Specialist analyzes and supports site technologies, provides user support, maintains systems, and collaborates with clients and IT colleagues to improve operations.

Provide technical support and deploy payment technologies. Responsibilities include configuring devices, maintaining inventory records, and ensuring operational readiness. Assist clients with troubleshooting and respond to inquiries in a bilingual capacity.

The Technical Support Representative handles customer interactions to provide exceptional service and support, troubleshooting products and services, and maintaining records of interactions.

As a Technical Support Specialist, you'll assist customers with ServiceTitan software, resolve accounting workflow issues, and provide expert guidance on financial modules to enhance customer experience.

The Enterprise Technical Support Engineer will provide high-level support to enterprise customers, troubleshoot complex issues, build documentation, and collaborate with teams to enhance customer experience and product improvements.