Top Technical Support Jobs

As an Applications & Technical Support Engineer, you will provide technical support and training for complex customer issues, mentor Customer Service Specialists, and collaborate with software and applications engineers. The role requires expertise in CAD and metrology, aiming to enhance customer solutions and product improvements.

The Technical Support Specialist role focuses on improving user experiences by analyzing technical issues and supporting users of a large mobile app. Immediate impact is expected while collaborating with a talented team. Responsibilities include problem-solving and empathy-driven communication.

As a Technical Support Engineer, you will assist WalkMe's customers by providing support, troubleshooting, and understanding their needs to enhance their experience with the WalkMe product. Responsibilities include managing customer communications, retaining product knowledge, and contributing to the knowledge base while ensuring service level agreements are met.

As a Sr Technical Support Engineer at AspenTech, you will provide ongoing support for complex OT systems, ensuring reliability and optimal performance for customers. Responsibilities include troubleshooting technical issues, providing mentoring to junior staff, and maintaining excellent customer relationships through effective communication and support.

The Senior Technical Support Engineer provides technical guidance to customers via various communication channels, troubleshooting issues, educating end-users, and documenting solutions for escalated problems while mastering new products.

Seeking a Technical Support Specialist to provide high-quality technical support, troubleshoot issues, and ensure seamless IT operations. Must exhibit a passion for technology and exceptional problem-solving skills. Position involves remote and in-person support, hardware/software configuration, A/V troubleshooting, and enforcing Information Security policies.

Delight customers with speedy responses and personalized experiences in technical support. Own the entire case lifecycle and craft new knowledge articles when needed. Successful troubleshooting and resolving of cases across all Duetto products.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.

As an IT Operations specialist, you will manage the technical infrastructure of Clipboard Health, focusing on application access management, technical configuration, automation of corporate activities, user support, and security improvements. You will work closely with various teams to enhance operational efficiency and ensure seamless user experiences.

The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.

The Senior Technical Support Engineer will resolve complex customer technical issues related to VMware virtualization technologies, support the team and operations, and engage with customers and engineering teams to enhance service quality. Responsibilities include troubleshooting, training, and potentially visiting customer sites.

As a Senior Technical Support Engineer, you will provide exceptional support for CockroachDB customers, develop technical expertise in the product, collaborate with cross-functional teams for improvements, create documentation for resolutions, and manage customer technical issues efficiently.

Seeking a Sr. Technical Support Engineer at Podium to troubleshoot and enhance AI functionalities, collaborate with teams, and champion customer feedback for Jerry, the AI agent. Requires a customer-first mindset, programming proficiency in Python and JavaScript, experience in support engineering with AI technologies, and strong analytical and problem-solving skills.

As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.

The Senior Technical Support Engineer at Mattermost will provide exceptional support to US Federal and Government customers, managing tickets effectively, debugging issues, documenting interaction insights, and collaborating with teams to maintain high service standards. This role involves on-call support and ensuring customer satisfaction while developing a deep understanding of Mattermost products.

The Deskside Support Engineer will provide on-site and deskside support services, assisting users with technical issues related to Microsoft Windows, Office 365, and various hardware devices. Responsibilities include case management in ServiceNow, user setup, hardware break-fix, and responding to incidents while ensuring excellent customer service and communication throughout.

As a Junior Tech Support Specialist, you will provide 24/7 support for clients' mobile and online banking solutions, answering technical questions and troubleshooting issues. The role involves coordinating with a technical team and maintaining communication with end-users through live chat, ensuring a high quality of technical support.