Top Technical Support Jobs

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.

As an IT Operations specialist, you will manage the technical infrastructure of Clipboard Health, focusing on application access management, technical configuration, automation of corporate activities, user support, and security improvements. You will work closely with various teams to enhance operational efficiency and ensure seamless user experiences.

The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.

The Senior Technical Support Engineer will resolve complex customer technical issues related to VMware virtualization technologies, support the team and operations, and engage with customers and engineering teams to enhance service quality. Responsibilities include troubleshooting, training, and potentially visiting customer sites.

As a Senior Technical Support Engineer, you will provide exceptional support for CockroachDB customers, develop technical expertise in the product, collaborate with cross-functional teams for improvements, create documentation for resolutions, and manage customer technical issues efficiently.

Seeking a Sr. Technical Support Engineer at Podium to troubleshoot and enhance AI functionalities, collaborate with teams, and champion customer feedback for Jerry, the AI agent. Requires a customer-first mindset, programming proficiency in Python and JavaScript, experience in support engineering with AI technologies, and strong analytical and problem-solving skills.

As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.

The Senior Technical Support Engineer at Mattermost will provide exceptional support to US Federal and Government customers, managing tickets effectively, debugging issues, documenting interaction insights, and collaborating with teams to maintain high service standards. This role involves on-call support and ensuring customer satisfaction while developing a deep understanding of Mattermost products.

The Deskside Support Engineer will provide on-site and deskside support services, assisting users with technical issues related to Microsoft Windows, Office 365, and various hardware devices. Responsibilities include case management in ServiceNow, user setup, hardware break-fix, and responding to incidents while ensuring excellent customer service and communication throughout.

As a Junior Tech Support Specialist, you will provide 24/7 support for clients' mobile and online banking solutions, answering technical questions and troubleshooting issues. The role involves coordinating with a technical team and maintaining communication with end-users through live chat, ensuring a high quality of technical support.

As a Frontline Support Engineer, you will provide real-time technical support for Fireblocks' SaaS platform and troubleshoot complex issues. This role involves owning problems through resolution and collaborating with senior teams during outages, while working in a fast-paced environment with a focus on meticulous case management.

As a Desktop Support Engineer, you will provide first- and second-level technical support to employees, troubleshoot hardware and software issues, manage user accounts, support cloud services, and collaborate with IT team members to resolve technical problems while ensuring compliance with IT policies.

The On-site Desktop Support Engineer role involves providing 2nd line technical support for multiple clients. Responsibilities include troubleshooting desktop and laptop hardware/software issues, managing incidents through Active Directory and SCCM, and delivering excellent customer service. The engineer will handle complex IT problems and maintain a knowledge base for incident resolution.