Top Technical Support Jobs
The Technical Support Engineer will configure and troubleshoot hardware and software, provide technical support, maintain IT infrastructure, and collaborate with IT teams to ensure seamless operation of technology services.
The Technical Support Engineer will provide assistance to customers in resolving technical issues, ensuring the delivery of extraordinary service. The role involves troubleshooting and problem-solving to enhance the user experience.
The Technical Support Developer for Databases will troubleshoot and resolve complex technical issues related to database connectors, provide support via email and Zoom, write SQL queries, develop code for escalated customer issues, and enhance knowledge base documentation.
As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshoot technical issues, and optimize customer experiences. You'll work closely with sales to onboard new clients and help identify product improvements while enhancing your technical skills in a fast-paced environment.
As a Technical Support Specialist, you will provide critical helpdesk support for Department of Defense hardware and software, diagnosing issues with servers, sensors, and networks. You'll manage tickets, oversee spare parts inventory, and collaborate with engineers to address complex problems while adhering to strict government regulations.
The Associate Technology Support Technician provides first level technical support for resolving basic technology-related issues across various locations. Responsibilities include troubleshooting hardware and software problems, documenting incidents, and facilitating vendor services for unresolved issues. The role requires effective customer service and adherence to service standards while managing service requests using tracking systems.
The Technology Support Lead will manage operational stability and performance of production services, troubleshoot issues, ensure seamless user experience, and lead incident management. This role involves collaborating with technologists for efficient service delivery and reviewing efficiency improvements within a financial data warehouse environment.
As an Associate Technical Support Specialist, you will provide education and support to customers using Intercom's AI-first customer service platform. Your responsibilities include handling customer communications, resolving issues, and collaborating with product teams to enhance the user experience.
As a Technical Support Engineer at Automox, you will diagnose and troubleshoot software issues, assist customers via web or video sessions, and collaborate with Engineering and Customer Success to ensure positive experiences. You'll document interactions, create knowledge base content, and support new features while providing after-hours on-call support when necessary.
Provide advanced technical support for NG911 Public Safety software solutions, manage complex trouble tickets, and ensure customer satisfaction through troubleshooting and upgrades. Responsibilities include supporting hardware and software configurations, creating support documentation, and mentoring customers on product knowledge. The role also requires participation in an on-call rotation.
The Technical Support Specialist provides omni-channel technical support to customers, manages case backlogs, analyzes reported incidents, troubleshoots technologies, and contributes to the knowledge base to enhance customer self-service and training.
Join Poll Everywhere as a Senior Technical Support Specialist providing support to F1000 companies and R1 Universities. Troubleshoot technical issues, assist customers via email and phone calls, collaborate with internal teams, and ensure customer satisfaction. Responsibilities include advanced troubleshooting, bug identification, and coordinating with product teams for issue resolution.
The Technical Support Engineer will investigate and resolve complex customer technical issues, manage escalations to the Engineering team, collaborate with cross-functional teams, and help define efficient support processes while creating internal documentation.
As a Technical Support Engineer at Glean, you will provide exceptional support to customers through technical troubleshooting, onboarding assistance for product features, and system health analysis. You will work closely with various teams to enhance the customer experience and contribute to support documentation.
The Technical Support Engineer will provide high-quality customer service, troubleshoot technical issues related to AspenTech software, deliver training sessions, develop customer-focused materials, and collaborate with cross-functional teams. The role focuses on ensuring customer satisfaction, supporting product improvements, and conducting pre-sales consultations.
As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).
The Technical Support Manager at Outset will oversee a team of Technical Support Engineers, addressing customer challenges with Outset Medical products. Responsibilities include staffing, developing training programs, managing budgets, and driving metrics for remote technical call resolution while actively engaging with customers.
The Technical Support Engineer will manage complex installation and upgrades of the Resware platform, requiring proactive engagement with customers while ensuring timely updates on new features and system performance. This role involves technical execution, collaboration with various teams, and maintaining strong relationships with clients.
As a Technology Support III member, you will ensure the operational stability and performance of production applications, troubleshoot issues, conduct root cause analysis, and drive permanent resolutions to enhance user experience. You will also monitor systems and collaborate with multiple teams to resolve technical challenges.
As a Technical Support Engineer at Intercom, you'll support customers in integrating Intercom into their products, diagnose and resolve issues, and work closely with product teams to enhance customer experience. This role involves effective communication with customers to ensure they achieve their goals with the product, all while contributing to team improvement initiatives.
The Tier 2 Technical Support Engineer will provide second level support focused on resolving technical issues for US-based customers. Responsibilities include taking ownership of customer cases, troubleshooting issues, and collaborating with multiple teams to ensure effective onboarding and deployment of products.
The Technical Support Specialist will provide world-class technical support and training for users, troubleshoot software issues, submit feedback for improvements, and assist customers with best practices for implementing JobNimbus. The role involves communication via various channels and collaboration to enhance customer experience and loyalty.
As a Technical Support Representative, you'll provide technical support to church/non-profit partners and their end-users. Responsibilities include responding to inquiries via various support channels, tracking issues, contributing to knowledge bases, and assisting through the customer journey while ensuring timely follow-ups and reports.
As a PCI Technical Support Representative, you will assist customers with the PCI assessment questionnaire, provide customer inquiries resolution via phone, chat, or email, and ensure quality service while documenting customer details. You'll also need to be bilingual in German for verbal and written support.
As a Technical Support Engineer, you will provide technical phone and remote support for clients with desktop and IT/CCTV-related issues. Responsibilities include diagnosing software and hardware problems, troubleshooting network systems, and maintaining client relationships while ensuring issues are efficiently resolved.
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