Top Technical Support Analyst Jobs

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.

Provide technical support and customer service for computer applications and hardware in a call-center environment. Troubleshoot systems, coordinate with network and development teams to restore service, maintain tracking logs, and coach/lead team members to ensure timely resolutions and high-quality support.

Provide reactive and proactive technical support to licensed customers: troubleshoot and qualify incidents, resolve or escalate to Tier II, document issues and solutions, work with networking protocols, SQL via CLI, Linux, SIEM, and ensure compliance familiarity.

Provide Tier-1 technical support for licensed customers, troubleshoot networking and Windows client/server issues, isolate faults, diagnose application-layer problems, and communicate solutions clearly via active listening and probing questions. Support via multiple channels and document problem-resolution scenarios.

Provide incident, event and request fulfillment support for a Git/Gerrit/Jenkins/Artifactory-based software toolchain. Monitor CI jobs and alerts, troubleshoot issues, perform downtime testing, document fixes, and hand over knowledge. Participate in team meetings and support day-to-day toolchain operations.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Perform technical targeting and computer network exploitation (CNE) using IC tools to analyze large/ambiguous datasets, conduct forensics and network analysis, create network diagrams and technical findings, and coordinate with customers and IC partners to identify and execute targeting opportunities.

Provide administrative and technical support to the LSI APMSE and deputy: run and document meetings, track action items, manage calendars, coordinate staffing and financial planning, maintain SharePoint/contractor systems, track CDRLs and airworthiness artifacts, support flight clearance and NAVAIR tool usage, and produce briefs and reports to leadership.

The role involves providing 2nd level technical support, managing automation processes, conducting UAT testing, and collaborating with global teams on project requirements and issue analysis.

Act as a liaison between the IT organization and the business community, providing technical solutions and analyzing business operations for process automation. Requires bilingual fluency in French and English, along with relevant experience in technical or business roles.

Provide hands-on technical support focused on Windows client/server administration and network troubleshooting. Diagnose and isolate network connectivity and application-layer issues, analyze logs and services, and communicate solutions clearly to stakeholders. Participate in fault isolation, remediation, and teach/guide users on complex topics.

Provide reactive and proactive technical support to external customers: troubleshoot and qualify incidents, escalate to Tier-II as needed, document issues and create knowledgebase solutions, liaise with Tier-II, and perform basic SQL Server administration and network troubleshooting.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify/escalate to Tier II, document issues and solutions, maintain support web pages, work with networking, OS, SQL CLI, SIEM, and device hardware.

Provide bilingual (Portuguese/English) Tier I technical support for security products, triage and document customer issues, reproduce problems, escalate to Tier II, update tracking systems, produce knowledgebase articles, and maintain product and threat knowledge.

Provide bilingual (Spanish/English) first-line technical support for security products, troubleshoot and qualify cases, document and log issues in tracking systems, escalate to Tier II when needed, produce knowledgebase articles and troubleshooting guides, and maintain product/security knowledge while communicating updates to customers and internal teams.

Tier-I security support role providing customer-facing troubleshooting across Windows client/server OS, network connectivity, and application-layer issues. Diagnose via logs, services and DOS commands, perform fault isolation, explain and teach complex topics, and document resolutions. McAfee/Intel Security product familiarity preferred. Contract in Plano, TX.