Top Technical Support Analyst Jobs

Provide bilingual (Spanish/English) first-line technical support for security products, troubleshoot and qualify cases, document and log issues in tracking systems, escalate to Tier II when needed, produce knowledgebase articles and troubleshooting guides, and maintain product/security knowledge while communicating updates to customers and internal teams.

Tier-I security support role providing customer-facing troubleshooting across Windows client/server OS, network connectivity, and application-layer issues. Diagnose via logs, services and DOS commands, perform fault isolation, explain and teach complex topics, and document resolutions. McAfee/Intel Security product familiarity preferred. Contract in Plano, TX.

Provide phone, chat and email technical support for the DISCO e-discovery platform; troubleshoot data files, browser/network and SaaS issues; create custom reports (Quicksite, Kibana, Excel); escalate and collaborate with engineering; mentor junior analysts; contribute product feedback and documentation to improve the platform.

Provide first-line technical support for merchants: triage and resolve issues across invoicing, payments, integrations (QuickBooks, NetSuite, Stripe), and data workflows; escalate to Engineering; identify recurring issues; create documentation and merchant education; collaborate with Customer Success, Product, and Contract Operations. Will handle high ticket volume and provide some out-of-hours coverage.

Own end-to-end data configuration, retention, mapping, and standardization for LLM, MCP, and GenAI gateways. Ensure compliance, support audit and cybersecurity data requests, translate requirements to technical artifacts, collaborate with IT stakeholders, mentor peers and manage contractors to keep platform data trustworthy and release-ready.

Provide technical support for PC and mobile hardware and software, install and troubleshoot Microsoft Windows, and engage with customers using Spanish.

Provide advanced Tier 3 desktop and application support for end users, troubleshoot complex hardware/software/network issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, perform on-site field support and equipment setup, and drive technical support initiatives aligned with leadership priorities.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Provide frontline user support via phone, email, and chat; triage and escalate technical issues; document interactions; maintain support documentation; monitor rollout progress and report recurring issues to leadership.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The Technical Support Analyst provides customer support for DCIM software, manages tickets, resolves issues, and collaborates with the engineering team. Responsibilities include data migration, documentation improvement, and customer training.

The Cyber Technical Analyst conducts Computer Network Exploitation using targeting methodologies and tools, produces reports, and collaborates with stakeholders. Requires extensive cybersecurity experience and network analysis skills.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.

The Associate Technical Support Analyst provides first-level support for network services and infrastructure, equipment installation, application troubleshooting, and various technical support tasks across teams and customers.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

The Technical Support Analyst provides technical assistance and support for CloudShare's virtual lab platform, resolving customer issues and improving user experiences. Responsibilities include troubleshooting, customer communications, and documentation management.

Provide Tier II end-user support for desktops, laptops, printers, networking, and mobile devices. Troubleshoot Windows and Apple environments, manage AD/Exchange/365 accounts, create KB articles, lead low-complexity projects, mentor junior staff, implement ITIL practices, and assist with hardware/software procurement and testing. Available for local travel and rotating on-call/late-shift support.

Provide frontline operational support for a global cloud gaming platform: triage and resolve tickets, perform routine maintenance, maintain SOPs and documentation, escalate incidents, collaborate with engineering, and identify automation and process improvements to meet SLAs.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Provide technical support to internal and external users via phone, email, and chat. Troubleshoot issues, document interactions in CRM, assist with installations and usability, perform basic browser/network diagnostics, train users, escalate complex issues, and participate in a 24/7 on-call rotation.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.