Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Technical Support Analyst
On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.
Technical Support Analyst Job Details
As a Tier-I Support Engineer for Security, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
Technical Support Analyst Mandatory Skills
Communication Skills
Understanding and applying Active Listening
Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
Ability to teach complex topics
Networking / Troubleshooting Skills
Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
Expertise to troubleshoot or describe common networking and application protocols
Ability to dissect application issues at the application layer.
Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality
Preferred Requirements
4 year degree
3 years of experience
McAfee/Intel Security product knowledge is a plus
Technical Support Analyst Start Date
ASAP
Technical Support Analyst Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Additional InformationAll your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Skills Required
- Strong communication skills including active listening and ability to ask open-ended, close-ended, and probing questions
- Ability to teach and explain complex topics to customers
- Administering and troubleshooting Windows client and server operating systems (Windows 7, 8, 10, Server 2003, 2008, 2012) using DOS commands, logs, and services
- Networking troubleshooting and fault isolation for diagnosing and remediating network connectivity issues
- Ability to troubleshoot or describe common networking and application protocols
- Capability to dissect application issues at the application layer by examining related processes and services
- Four-year degree
- Approximately 3 years of relevant experience
- McAfee / Intel Security product knowledge
What We Do
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada, and one of North America's leading staffing and contract workforce services providers. The company specializes in connecting IT talent with opportunity, delivering flexible IT staffing solutions and professional services to help organizations overcome technology gaps and drive transformation.
