Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Technical Support Analyst
On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas.
Technical Support Analyst Job Details
Provide both reactive and proactive assistance to all external customers
Troubleshoot and resolution of open incidents
Troubleshoot/qualify incidents before escalating into Tier-II
Liaise with Tier-II, to facilitate feedback
Record and document all issues related to the customers
The creation of documented solutions for both internal and external support web-pages
Technical Support Analyst Mandatory Skills
Familiarity with cooperate network infrastructures
Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
Basic Administration/Maintenance of Microsoft SQL Server.
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
At least two years of full time experience in customer care/customer support.
Advanced writing and verbal communication skills.
Ability to multi-task and prioritize job requirements.
Strong personal organization skills.
Bachelor’s degree preferred, but not required.
McAfee’s product knowledge is a plus
Technical Support Analyst Start Date
ASAP
Technical Support Analyst Assignment Length
12+ Months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Additional InformationAll your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Skills Required
- Familiarity with corporate network infrastructures
- Experience with one or more operating systems (Windows, UNIX, Mac OS)
- Strong working knowledge of networking including installation, troubleshooting, upgrading, integration, protocols and client/server operations
- Basic administration/maintenance of Microsoft SQL Server
- Industry or professional certifications (MCSE, Network+, Security+)
- At least two years of full-time customer care/customer support experience
- Advanced written and verbal communication skills
- Ability to multi-task and prioritize job requirements
- Strong personal organization skills
- Bachelor's degree
- McAfee product knowledge
What We Do
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada, and one of North America's leading staffing and contract workforce services providers. The company specializes in connecting IT talent with opportunity, delivering flexible IT staffing solutions and professional services to help organizations overcome technology gaps and drive transformation.
