Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Technical Support Analyst
On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas.
Technical Support Analyst Job Details
We are looking for a Technical Support Analyst to join our team. The right candidate MUST have excellent knowledge and/or hands on experience on networking -- as well as -- outstanding communication skills.
Technical Support Analyst Mandatory Skills
Networking / Troubleshooting Skills
a. Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
b. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.
c. Expertise to troubleshoot or describe common networking and application protocols.
Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting – describing all steps taken from analysis to fault isolation to resolution.
d. Ability to dissect application issues at the application layer.
Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application.
e. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality.
Preferred Requirements:
McAfee’s product knowledge is a plus
Communication Skills
a. Understanding and applying Active Listening
b. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
c. Ability to teach complex topics
Technical Support Analyst Start Date
ASAP
Technical Support Analyst Assignment Length
6+ Months
Additional InformationAll your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Skills Required
- Administering and troubleshooting Windows client and server operating systems (Windows 7, 8, 10, Server 2003, 2008, 2012) using command-line, logs, and services.
- Ability to conduct fault isolation and diagnose/remediate network connectivity issues.
- Expertise in troubleshooting or describing common networking and application protocols.
- Ability to dissect and diagnose application issues at the application layer by examining processes and services.
- Strong communication skills including active listening, asking open/closed/probing questions, and teaching complex topics.
- McAfee product knowledge.
What We Do
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada, and one of North America's leading staffing and contract workforce services providers. The company specializes in connecting IT talent with opportunity, delivering flexible IT staffing solutions and professional services to help organizations overcome technology gaps and drive transformation.
